Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,517 reviews
:
No Public Name
Reviewed: 4 years ago (07/06/2022)
Date of experience: 06/2022

Todo muy bien, solo hago los siguientes comentarios, en la reservacion decia que habria batas para los ocupentes y no habia. y por otro lado pedimos una jarra de cafe y despues de media hora que la pedi y no llego, hable de nuevo y me comentaron que no tenian nada para nuestro cuarto y la volvi a pedir.

By Toyya Lozano
Reviewed: 4 years ago (07/06/2022)
Date of experience: 06/2022

Too expensive for the experience provided. Some of the staff was rude. Room services was terrible and never correct or complete. Location isnt the best or easiest to get in and out of with not much around. There are way better hotels for less money. In NO WAY a 4 star hotel!!

By Ignacio m
Reviewed: 4 years ago (06/06/2022)
Date of experience: 06/2022

No complaints all good

By Jairo Toro
Reviewed: 4 years ago (05/06/2022)
Date of experience: 05/2022

Guest has not commented on review

By Edwin Munet
Reviewed: 4 years ago (05/06/2022)
Date of experience: 05/2022

The wash towels were missing. I had noisy guest that were partying loud. Which I understand but no consideration for the other guests. Many kids in the pool that we didnt want to intrude since they were their first. So we didnt use the pool. Nice gym to do a quick workout.

By Martina P Rodriguez
Reviewed: 4 years ago (05/06/2022)
Date of experience: 06/2022

There where very helpful but dint have internet and the ac was to cool I put it to be warmer and it went back to 19

By Fabian Solorzano
Reviewed: 4 years ago (04/06/2022)
Date of experience: 06/2022

Muy agradable

By Julia martinez
Reviewed: 4 years ago (04/06/2022)
Date of experience: 05/2022

The customer service was excellent especially Omar the front door guy he was so helpful and very friendly working with a sense of urgency love it .

No Public Name
Reviewed: 4 years ago (03/06/2022)
Date of experience: 05/2022

From the lack of kindness with check in and front desks inability to help or compromise or even acknowledge how horrible they were being about the check in process, to the blood on a light fixture, outlets sparking fire when you attempted to plug something in or turned a light on or off, to a huge water stain with mold on the ceiling in our room. My stay at the Tijuana location of Hotel Lucerna was awful. We didnt even receive pillows to sleep on, bath towels, or extra bathroom tissue till Thursday and we arrived the Sunday prior. The food at the main restaurant was decent, breakfast was lovely. The Italian place gave me food poisoning for a few days. I would not recommend to anyone to stay at this location at all.

By Jessica Franco
Reviewed: 4 years ago (03/06/2022)
Date of experience: 06/2022

Hotel is really nice. I do plan on staying here again as it is beautiful pool and nice to sit outside to have a drink. Only complaint I have is the room always smelt of septic issues. Because of that I was constantly spraying spray to have a better smell and occasionally open the door to air the room out.

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