Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,495 reviews
:
By EDWARD ACEVEDO
Reviewed: 6 months ago (03/07/2025)
Date of experience: 06/2025

EXCELENTE ATENCION POR PARTE DE TODO EL PERSONAL, SIEMPRE ES UN PLACER HOSPEDARSE EN HOTEL LUCERNA TIJUANA, FELICITACIONES A TODO EL TEAM.!!

¡Muchas gracias por su amable comentario! Nos llena de alegría saber que siempre es un placer hospedarse con nosotros. Compartiremos sus felicitaciones con todo el equipo de Hotel Lucerna Tijuana. Esperamos darle la bienvenida nuevamente muy pronto.
By Arturo Casillas
Reviewed: 6 months ago (02/07/2025)
Date of experience: 07/2025

Todo bien, solo el aire acondicionado no enfriaba , tampoco se sentía el aire salir

Gracias por sus comentarios. Lamentamos que el aire acondicionado no haya funcionado correctamente durante su estancia. Revisaremos esta situación con el equipo de mantenimiento para evitar que vuelva a suceder.

Agradecemos su preferencia y esperamos poder ofrecerle una mejor experiencia en el futuro.
By Lizette Flores
Reviewed: 6 months ago (02/07/2025)
Date of experience: 07/2025

Good

Muchas gracias por contestar nuestra encuesta de servico.
Esperamos que su estancia haya sido de su agrado y regreso pronto para seguir ofreciendole la mejor experiencia.
By Giselle Hernandez
Reviewed: 6 months ago (02/07/2025)
Date of experience: 06/2025

To me it’s a 5 Star hotel. Rooms very clean. The people very friendly and attentive. Of course I will be there pretty soon. The hotel is beautiful. I’m happy with my experience.. Thank you so much guys.

Thank you so much for your kind words! We’re thrilled to hear you had such a great experience. It means a lot to know you found the hotel beautiful, the rooms clean, and our team attentive and friendly. We can’t wait to welcome you back soon!
No Public Name
Reviewed: 6 months ago (01/07/2025)
Date of experience: 06/2025

Sadly we were not impressed with rooms and the road noise was very loud. The beds are not comfortable. The lobby and restaurants are nice.

Thank you for your feedback. We’re sorry to hear that the room, noise level, and bed comfort did not meet your expectations. We’re glad you enjoyed the lobby and restaurant areas. Your comments are important and will be shared with our team to help improve the guest experience.
No Public Name
Reviewed: 6 months ago (01/07/2025)
Date of experience: 06/2025

el cuarto olía mucho a drenaje!!! y la verdad ya esta muy viejas las instalaciones!!

Lamentamos sinceramente los inconvenientes durante su estancia, incluyendo el mal olor en la habitación, el ruido exterior, la incomodidad de las camas y el estado general de las instalaciones. Agradecemos también que haya destacado positivamente nuestras áreas comunes como el lobby y el restaurante.

Su opinión es muy valiosa y ya ha sido compartida con nuestro equipo para tomar medidas correctivas. Gracias por hacérnoslo saber.
By Everardo Martinez
Reviewed: 6 months ago (01/07/2025)
Date of experience: 06/2025

Muy buena

¡Muchas gracias por contestar nuestra encuesta de servicio ! Nos alegra saber que todo fue de su agrado. Será un placer recibirlo nuevamente muy pronto.
By ángel de león zamora
Reviewed: 6 months ago (01/07/2025)
Date of experience: 06/2025

Unfortunately, didn't take the name of the bell man at the lobby whose attitude is extraordinary. Very welcoming and friendly Regarding folks at the lobby, they are ok but not necessarily friendly and the ladies at the restaurant are definitively in need of some training to learn how to welcome guests.

Thank you for taking the time to share your experience. We're delighted to hear that one of our bellmen made such a positive impression — we'll do our best to identify and recognize him for his excellent attitude. We also appreciate your honest feedback regarding the service at the lobby and restaurant. Your comments are valuable to us and will be shared with the appropriate teams for improvement. We hope to have the opportunity to provide you with an even better experience in the future.
No Public Name
Reviewed: 6 months ago (01/07/2025)
Date of experience: 06/2025

Super encantada del todo con hotel lucerna

¡Muchas gracias por contestar nuestra encuesta de servicio ! Nos alegra saber que todo fue de su agrado. Será un placer recibirlo nuevamente muy pronto.
No Public Name
Reviewed: 6 months ago (30/06/2025)
Date of experience: 06/2025

This was an amazing experience!!!

Thank you very much for completing our service survey! We're glad to know you enjoyed everything. We'll be happy to welcome you back soon.
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