Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,517 reviews
:
By Jaime
Reviewed: 4 years ago (22/05/2022)
Date of experience: 05/2022

Buena

No Public Name
Reviewed: 4 years ago (22/05/2022)
Date of experience: 05/2022

Confortable

By Fabian V
Reviewed: 4 years ago (21/05/2022)
Date of experience: 05/2022

Staff like Fernando and Oscar go above and beyond for the guests. Actually all staff is nothing but great and this has to be one of the if not the safest Hotels. This will be the only Hotel I stay at on my TJ visits.

By Hanish Moola
Reviewed: 4 years ago (21/05/2022)
Date of experience: 05/2022

Guest has not commented on review

No Public Name
Reviewed: 4 years ago (20/05/2022)
Date of experience: 05/2022

Everyone was Absolutely Wonderful! The staff was so friendly, kind, courteous and quick to respond!
The room was very nice and the beds were comfortable. I will definitely stay again!

By Silvia Jochatoma
Reviewed: 4 years ago (19/05/2022)
Date of experience: 05/2022

la televisión se prendió sola durante la madrugada en dos ocasiones. En el caso de mi compañera que estaba hospedada en el 310, ella escuchó martillazos desde las 7am. Cuando hicimos la queja en recepción nos contestaron que debimos pedir que nos cambien de habitación, pero creo que es una real incomodidad para un huésped cambiar de habitación en la madrugada (por el caso de la televisión). Y también es una falta de respeto hacia los huéspedes martillar antes de las 8am. Por otro lado, cuando hice check in a mi cuarto solo tenía toallas de cuerpo, no me colocaron ni toalla para pies ni para cara ni para manos. Yo siempre he elegido Lucerna en Tijuana pero con esta ocasión quedé muy mortificada por estos inconvenientes.

By Magaly Jochatoma
Reviewed: 4 years ago (19/05/2022)
Date of experience: 05/2022

Mala, con ruido de taladros desde las 6:30 am, habitación sucia. MEJOREN SU INTERNET NO PUEDE SER EL NIVEL DE SERVICIO QUE TIENEN

No Public Name
Reviewed: 4 years ago (19/05/2022)
Date of experience: 05/2022

Todo muy bien
Excelente hotel

No Public Name
Reviewed: 4 years ago (19/05/2022)
Date of experience: 05/2022

Over all, I love this place and its people! We always stay here when visiting TJ! Just this time around, not sure what happened but the room smelled like sewer the whole time. Everything was super clean, but the smell was horrible.

By margarito salas
Reviewed: 4 years ago (19/05/2022)
Date of experience: 05/2022

Guest has not commented on review

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