Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,602 reviews
:
By Marie Broskovich
Reviewed: 7 months ago (26/08/2025)
Date of experience: 08/2025

I enjoyed my time. The staff were amazing..

Thank you so much for your kind words! We're delighted to hear that you enjoyed your time with us and that our staff made a great impression. We truly appreciate your feedback and hope to welcome you back soon!
No Public Name
Reviewed: 7 months ago (26/08/2025)
Date of experience: 08/2025

Hot. Very hot

Thank you for your feedback. We're sorry to hear about the issue with the air conditioning and understand how uncomfortable that must have been. Our maintenance team is already addressing it to ensure it doesn’t happen again. We hope to have the opportunity to welcome you back and provide you with a fully satisfactory experience.
By Mason Keeling
Reviewed: 7 months ago (25/08/2025)
Date of experience: 08/2025

Very satisfied. Clean room. Gave us the option of pool or city view. The service in the bar is always top notch. Been staying here for 10 years every time we visit TJ from SD. Book with conference!

Thank you for your continued loyalty over the past 10 years — it truly means a lot to us! We're so glad to hear you were satisfied with your stay, enjoyed the clean room and the view options, and that our bar service continues to impress. We look forward to welcoming you back on your next visit from San Diego. Don’t forget to book with Conference for the best experience!
No Public Name
Reviewed: 7 months ago (25/08/2025)
Date of experience: 08/2025

E tenido mejores experiencias en otras estancias

Gracias por compartir su opinión. Lamentamos que en esta ocasión su experiencia no haya cumplido con sus expectativas. Agradecemos sus comentarios, ya que nos ayudan a mejorar continuamente. Esperamos tener la oportunidad de brindarle una mejor experiencia en su próxima visita.
No Public Name
Reviewed: 7 months ago (25/08/2025)
Date of experience: 08/2025

Everything great at the hotel. The only disappointment was that they didn’t offer us the fast pass for the border that they have for customer.

Thank you for your positive comments! We're glad to hear you had a great experience overall. We’re sorry to hear about the inconvenience regarding the Fast Pass — it’s a service we’re happy to offer when available, and we apologize if this wasn’t communicated clearly during your stay. Your feedback is valuable, and we’ll make sure to improve on this. We hope to welcome you back soon!
No Public Name
Reviewed: 7 months ago (25/08/2025)
Date of experience: 08/2025

EXCELENTE SERVICIO EN LOS DIAS QUE ESTUVE HOSPEDADA

¡Muchas gracias por su comentario! Nos alegra saber que recibió un excelente servicio durante su estancia. Será un placer recibirla nuevamente muy pronto.
By IRMA PEREZ
Reviewed: 7 months ago (25/08/2025)
Date of experience: 08/2025

PÉSIMA ATENCIÓN Y SERVICIO DE LA RECEPCIONISTA QUE ESTABA EL SÁBADO 23 de AGOSTO A LAS 9am . Ni una sonrisa nos brindó a mí y a mi hijo , y le dije que iba a checar salida y nos tuvo esperando y yo pensé lo estaba haciendo pero pasaron como 4 minutos o más sin voltearnos a ver y fue cuando le pregunté si lo había realizado y solo volteo y dijo sí , ya se pueden ir! Lamentable el servicio . Siempre elijo este hotel cuando voy a tijuana o Ensenda pero estos actos dejan mucho que desear y no dan ganas de regresar

Estimado huésped,
Lamentamos mucho la experiencia negativa que tuvo con nuestro personal. Gracias por compartirlo; tomaremos medidas para mejorar. Esperamos que nos dé otra oportunidad en el futuro.
No Public Name
Reviewed: 7 months ago (24/08/2025)
Date of experience: 08/2025

Overall great experience. Couldn't have a more friendlier staff. The staff was always very helpful and professional. My reservations got mixed up so it took extra time checking in and out. My phone got hacked on the wifi for the hotel. I shouldn't have used it since it was unsecured. Took a cold shower the first day not sure what had happened.

Dear Guest,

Thank you for your kind words about our staff. We’re sorry for the issues you experienced with your reservation, the Wi-Fi, and the shower. Your feedback is appreciated and will help us improve. We hope to welcome you back soon.
No Public Name
Reviewed: 7 months ago (24/08/2025)
Date of experience: 08/2025

We always stay at Hotel Lucerna and have always been happy . I appreciate that the staff speaks English.

Dear Guest,

Thank you for your kind words and for choosing Hotel Lucerna time and time again. We’re glad to know you’ve consistently enjoyed your stays and that our English-speaking staff has made your experience more comfortable. We look forward to welcoming you back soon!
No Public Name
Reviewed: 7 months ago (24/08/2025)
Date of experience: 08/2025

Very comfortable and relaxing stay

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
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