Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,518 reviews
:
No Public Name
Reviewed: 6 years ago (27/02/2020)
Date of experience: 02/2020

Muy buena. Gracias

By Marty
Reviewed: 6 years ago (26/02/2020)
Date of experience: 02/2020

The staff is excellent, the atmosphere is very nice.

Dear guest :
We are thankful of having you and sharing the feedback of your experience.
We also appreciate to highlight our great staff.
Looking forward to host you again.
Best regards.
No Public Name
Reviewed: 6 years ago (26/02/2020)
Date of experience: 02/2020

Guest has not commented on review

Estimado huésped, le agradecemos el tiempo para contestar nuestra encuesta, sin duda sus calificaciones de cada rubro son muy valiosos para nosotros.
Lo esperamos pronto, será un placer asistirle.
No Public Name
Reviewed: 6 years ago (26/02/2020)
Date of experience: 02/2020

fue muy breve mi estancia pero lo poco que estuve fue buena...

Estimado huésped, le agradecemos el tiempo para contestar nuestra encuesta, sin duda sus comentarios son muy valiosos para nosotros.
Lo esperamos pronto, será un placer asistirle.
By Jorge Ramírez
Reviewed: 6 years ago (26/02/2020)
Date of experience: 02/2020

Good service great staff always

No Public Name
Reviewed: 6 years ago (26/02/2020)
Date of experience: 02/2020

Overpriced. No coffeemaker in the room, so no way to produce hot water for tea or coffee for very early morning risers..... Hot water requested from room service was cold or lukewarm. ... No ice machine available. Had to got to hotel restaurant for ice.... Very limited menu beyond sandwiches...... Lampshades hang crookedly on flimsy lamp sin room and in lobby).. Unwanted "air freshener" diffused in the room..... mechanical security lock plate missing from door ......
.... No wastebasket or washcloths in the room on arrival..... No towels in room on the second day .... Website advertised that bottled water was included in room price, but had to request it from the front desk both days.

No Public Name
Reviewed: 6 years ago (26/02/2020)
Date of experience: 02/2020

Esperaba mejor calidad en habitaciones

No Public Name
Reviewed: 6 years ago (26/02/2020)
Date of experience: 02/2020

Guest has not commented on review

Estimada huésped , gracias por el tiempo tomado para contestar nuestra encuesta, daremos seguimiento puntual sobre la calificación que nos otorga en cada rubro y resolver para que ningún otro cliente pase por esta experiencia , la esperamos pronto sera un placer asistirle.
No Public Name
Reviewed: 6 years ago (26/02/2020)
Date of experience: 02/2020

The shining star of Lucerna is the staff. Everyone was incredibly friendly and helpful. The hotel facilities and location are also beautiful. However, the toilet facilities in my room did not work well and the internet would drop often.

No Public Name
Reviewed: 6 years ago (26/02/2020)
Date of experience: 02/2020

Guest has not commented on review

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