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Public Reviews Score
86%

"Very satisfied"

Based on 3,888 reviews
:
No Public Name
Business
Reviewed: 8 months ago (05/03/2026)
Date of experience: 03/2026

AVERAGE. WATER FROM THE SHOWER DID NOT DRAINED WEEL ( which i reported no a maintenance guy around). GYM ISSUES WITH A WALKER THAT HAS AN ELECTRIC HAZARD. PEOPLE SHOULD PUT A NOTE OF NOT USING THAT MACHINE OR OUT OF ORDER. I REPORTED ISSUE TO THE FRON DESK . THEY DID NOT TAKE ANY ACTION. VERY IRRESPONSIBLE. WAiting for an accident to happened.

Dear Guest,

We sincerely appreciate you sharing your feedback with us and regret that some aspects of your experience were not satisfactory.

We deeply regret the inconvenience caused by the shower drainage and the issues in the gym, especially with the equipment that poses a safety risk. We understand how important it is to have well-maintained and safe facilities, as well as to receive prompt attention when reporting any issues.

Your feedback is very valuable to us, as it allows us to identify areas for improvement and strengthen our procedures to provide a safe environment and an effective response to our guests.
No Public Name
Business
Reviewed: 8 months ago (01/03/2026)
Date of experience: 02/2026

Poor, expensive room with faulty A/C

Dear Guest,

We sincerely regret that your experience did not meet your expectations and that important aspects of your stay, such as the air conditioning and the value for money, were not satisfactory.

We appreciate you mentioning both the positive aspects and areas for improvement. Your comments regarding the bellhop service and cleanliness motivate us to strengthen our standards, while your feedback on the room's functionality and the cost helps us identify areas for improvement.

Thank you for sharing your opinion, as your feedback is essential for us to continue working to provide superior experiences for our guests.
No Public Name
Family
Reviewed: 8 months ago (28/02/2026)
Date of experience: 02/2026

Ir os great

Dear Guest,

We sincerely appreciate you sharing your positive experience and review with us.

We are delighted to hear that your stay was satisfactory and that various aspects, such as the staff's attention, cleanliness, and the functionality of the facilities, met your expectations.

We value your preference and hope to have the honor of welcoming you back on future visits.
No Public Name
Family
Reviewed: 8 months ago (27/02/2026)
Date of experience: 02/2026

I loved it and will return

Estimado huésped,

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Nos alegra saber que su estancia fue plenamente satisfactoria y que quedó tan complacido como para desear regresar en una próxima visita.

Valoramos mucho su preferencia y el reconocimiento que otorga a nuestro servicio y facilidades, lo cual nos motiva a seguir trabajando para ofrecer experiencias memorables a todos nuestros visitantes.
No Public Name
Alone
Reviewed: 8 months ago (27/02/2026)
Date of experience: 02/2026

Excellent

Dear Guest,

We sincerely appreciate you sharing your opinion and rating us so positively in most aspects of your stay.

We are pleased to know that our team's service, the overall experience, the check-in and check-out process, and the cleanliness of the public areas met your expectations.

Furthermore, we have taken note of your comments regarding the cleanliness and functionality of the room. Your feedback is invaluable in identifying areas for improvement and continuing to provide better service to our guests.
No Public Name
Business
Reviewed: 8 months ago (27/02/2026)
Date of experience: 02/2026

The room was exceptionally noisy. I hardly got any sleep over my stay due to the traffic noise. The food was expensive and the quality was awful. I also did not appreciate the way the staff chased tips. I have recommended that when my wife brings the next group over in April they stay elsewhere. Also my security deposit may take up to 30 days to be refunded despite me paying for everything upfront. Overall a terrible experience

Dear Guest,

We are deeply sorry that your experience fell short of your expectations and that several aspects of your stay were unsatisfactory.

We understand the importance of a good night's sleep and are sorry that the noise from outside affected your comfort during your stay. We also take note of your comments regarding the cost and quality of the food, as well as your perception of the service provided by our staff.

We appreciate you sharing your concern about the security deposit refund process; we understand that these situations can be frustrating.

Your feedback is very valuable to us, as it allows us to identify key areas where we need to improve in order to provide a superior experience for our guests.
No Public Name
Alone
Reviewed: 8 months ago (27/02/2026)
Date of experience: 02/2026

It was a beautiful hotel! Can’t wait to go back!

Estimado huésped,

Agradecemos sinceramente que haya compartido sus amables comentarios y valoración sobre su reciente estancia.

Nos alegra enormemente saber que disfrutó tanto de nuestras instalaciones y que tuvo una experiencia tan positiva en todos los aspectos, desde el servicio recibido hasta la limpieza y funcionamiento de las habitaciones.

Valoramos mucho su preferencia y sus palabras, las cuales nos motivan a seguir trabajando para ofrecer experiencias memorables a cada uno de nuestros huéspedes.
No Public Name
Business
Reviewed: 8 months ago (26/02/2026)
Date of experience: 02/2026

Tremenda

Estimado huésped,

Agradecemos mucho que haya compartido sus comentarios sobre su reciente estancia con nosotros.

Nos alegra saber que tuvo una experiencia tan positiva y que los servicios e instalaciones cumplieron con sus expectativas.

Valoramos también sus altas calificaciones, las cuales nos motivan a seguir esforzándonos para ofrecer siempre una atención de calidad a todos nuestros huéspedes.
No Public Name
Alone
Reviewed: 8 months ago (25/02/2026)
Date of experience: 02/2026

Excellent

Dear Guest,

We sincerely appreciate you taking the time to share your positive experience and review.

We greatly appreciate your choosing us and are thrilled to know you enjoyed your visit.
No Public Name
Family
Reviewed: 8 months ago (25/02/2026)
Date of experience: 02/2026

Muy buena una sola recommendation yo soy una persona que tiene problemas para caminar en la ducha despues de del bano poder una barra para poder hagarrarse al salir de banarse de lo demas todo bien nos vemos la proxima ves

Estimado Sr. Miranda

Agradecemos sinceramente que haya compartido su experiencia con nosotros y que se haya tomado el tiempo de brindarnos sus comentarios.

Nos complace saber que su estancia fue satisfactoria y que tanto la atención recibida como los servicios ofrecidos cumplieron con sus expectativas.

Apreciamos su observación respecto a la instalación de una barra en la ducha para facilitar la movilidad; estos detalles son fundamentales para nosotros, ya que nos ayudan a identificar oportunidades para hacer nuestras instalaciones cada vez más accesibles y cómodas para todos nuestros huéspedes.

Será un placer recibirlo nuevamente en su próxima visita.
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