Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,896 reviews
:
No Public Name
Reviewed: 4 years ago (06/08/2022)
Date of experience: 07/2022

Se hizo la reservacion previamente con pago, pero cuando llegue no tenían la información completa y tuve que dar mi TC personal, después se soluciono pero internamente hubo errores, se había hecho con desayunos incluidos y me comentaron que por su sistema no se pudo gestionar en la misma reservacion y no pude tomarlos, por otro lado no cuentan con un sistema de puntos para acceder a mejores tarifas o premios. Slds

No Public Name
Reviewed: 4 years ago (06/08/2022)
Date of experience: 07/2022

Guest has not commented on review

By Riberto Cisneros Corral
Reviewed: 4 years ago (06/08/2022)
Date of experience: 07/2022

Hotel muy comodo, buena atencion, y muy bien ubicado

By Pedro Valles
Reviewed: 4 years ago (06/08/2022)
Date of experience: 07/2022

Always excellent service and clean rooms staff is amazing

By William
Reviewed: 4 years ago (06/08/2022)
Date of experience: 07/2022

Room was $170.00 a night and was way over price. Food and drinks are also way over price.

By GA
Reviewed: 4 years ago (06/08/2022)
Date of experience: 07/2022

satisfactoria.

No Public Name
Reviewed: 4 years ago (06/08/2022)
Date of experience: 08/2022

Room 511 . The sink has a bad smell . I asked to fix it. They did but still nothing happened and A lose mirror. I asked to change the room . I was in room 611 , it was a connected room. I was surprised that I could see the other people through the door frame crack . The maintenance man came and put some tape around the frame door . Breakfast always arrived cold . I am a regular customer at the k tower and lucerna for the last 5 years . I never complained but this time I couldnt keep quiet . Thanks

By Grizelda
Reviewed: 4 years ago (05/08/2022)
Date of experience: 07/2022

Guest has not commented on review

By Roberto Vallejo
Reviewed: 4 years ago (05/08/2022)
Date of experience: 07/2022

No comments

No Public Name
Reviewed: 4 years ago (05/08/2022)
Date of experience: 08/2022

Das Hotel hat uns gut gefallen. Klassische Eleganz im neuen und alten Teil. Der Garten mit Pool ist sehr schön. Das Essen war gut und die Angestellten höflich und hilfsbereit. Einzig die Zimmer (im alten Teil) könnten langsam renoviert werden.

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