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Public Reviews Score
86%

"Very satisfied"

Based on 3,888 reviews
:
No Public Name
Business
Reviewed: 8 months ago (23/02/2026)
Date of experience: 02/2026

excelente y muy rica la comida sobre todo la fruta muy fresca y dulce

Estimada Srta. Yañez

Agradecemos sinceramente que haya compartido sus impresiones sobre su reciente estancia con nosotros.

Nos complace saber que su experiencia fue satisfactoria y que pudo disfrutar de la calidad y frescura de los alimentos, en particular de la fruta durante su visita.

Valoramos mucho sus comentarios, ya que nos motivan a mantener altos estándares en nuestro servicio y ofrecer una experiencia agradable en cada aspecto de su estancia.
No Public Name
Couple
Reviewed: 8 months ago (23/02/2026)
Date of experience: 02/2026

9/10 room needs a refrigerator!

Dear Guest,

We sincerely appreciate you taking the time to share your positive experience and feedback about your stay.

We are delighted to hear that various aspects, such as cleanliness, services, and the attention from our team, met your expectations. We especially appreciate your comment regarding the lack of a refrigerator in the room, as this type of feedback helps us identify opportunities to improve our guests' comfort.

Your opinion is very valuable to us, and we hope to welcome you back on your next visit.
No Public Name
Business
Reviewed: 8 months ago (23/02/2026)
Date of experience: 02/2026

En general bien, sin embargo decepcionado que no me quisieran atender en el restaurante argumentando que tenias reservas y la mitad de las mesas estaban vacias. El internet lo use poco pero es bastante malito, muy inestable

Estimado Sr. Hernandez

Agradecemos que nos haya compartido su experiencia y lamentamos los inconvenientes durante su visita al restaurante. Entendemos su inconformidad por no haber sido atendido a pesar de observar mesas vacías, y tomamos muy en serio este tipo de situaciones para revisar nuestros procedimientos y evitar futuras molestias.

Por otro lado, agradecemos que nos comparta su percepción respecto a la calidad del internet durante su estancia. Sabemos lo importante que es este servicio y cada comentario nos ayuda a detectar áreas de oportunidad para mejorar.

Valoramos que destaque aspectos positivos como la limpieza y atención recibida. Sus comentarios nos motivan a seguir trabajando para ofrecer una experiencia completa y satisfactoria en cada visita.
No Public Name
Business
Reviewed: 8 months ago (23/02/2026)
Date of experience: 02/2026

Fantastic property and great staff!

Dear Guest,

We sincerely appreciate you sharing your feedback and high rating of your stay.

We are delighted to know that both the facilities and the service from our team met your expectations and provided you with a memorable experience.

We greatly value your preference and are encouraged to know that you enjoyed every aspect of your visit.
No Public Name
Business
Reviewed: 8 months ago (22/02/2026)
Date of experience: 02/2026

Muy buen servicioen general , no fue de mi agrado el tema de dejar un depósito por la habitación // a mi check out solicité me enviaran la factura proporcionando mi RFC en dos ocasiones vía correo electrónico y confirmado recibido por el colaborador de mostrador - - Y AUN NO RECIBO MI FACTURA.

Estimada Srta. Moreno

Agradecemos sinceramente que haya compartido sus comentarios sobre su reciente estancia con nosotros.

Nos complace saber que el servicio en general fue de su agrado y que las atenciones proporcionadas por nuestro equipo cumplieron con sus expectativas.

Lamentamos los inconvenientes derivados del depósito requerido para la habitación, así como la demora en la entrega de su factura a pesar de haber proporcionado su información en varias ocasiones. Valoramos mucho que nos haga saber estos puntos, ya que nos ayudan a identificar áreas en las que debemos mejorar nuestros procesos y la atención brindada durante el check out, su factura ha sido enviada.

Agradecemos nuevamente su preferencia y esperamos tener la oportunidad de recibirle en futuras visitas.
No Public Name
Alone
Reviewed: 8 months ago (21/02/2026)
Date of experience: 02/2026

Great experience

Dear Guest,

We sincerely appreciate you taking the time to share your experience and for rating your stay with us so positively.

We are delighted to hear that you had a pleasant experience and that you were pleased with the cleanliness, service, and attention from our team.

We greatly value your feedback, as it helps us continue to improve the quality of our services. We hope to have the opportunity to welcome you back in the future.
No Public Name
Alone
Reviewed: 8 months ago (21/02/2026)
Date of experience: 02/2026

Guest has not commented on review

Dear Guest,

We sincerely appreciate your preference and the time you took to share your review.

We are pleased to hear that your stay was satisfactory and that the cleanliness, staff service, room amenities, and the quality of our facilities met your expectations.

Your feedback is very valuable to us, as it allows us to continue improving every aspect of our service to provide quality experiences for all our guests.
No Public Name
Couple
Reviewed: 8 months ago (21/02/2026)
Date of experience: 01/2026

Was very good except the breakfast on the 5th floor some mornings they serve breakfast then the next morning they serve they serve it again on the eggs they just add water. The lady that works there is a very nice and good.

Dear Guest,

We sincerely appreciate you sharing your experience and choosing us for your stay.

We are delighted to hear that, overall, your visit was very positive and that you enjoyed the service provided by the staff serving breakfast on the fifth floor.

We greatly appreciate your feedback on the quality of the food served at breakfast. This type of commentary helps us identify areas for improvement and provide a service that meets our guests' expectations.
No Public Name
Business
Reviewed: 8 months ago (21/02/2026)
Date of experience: 02/2026

Excellent!

Dear Guest,

Thank you so much for sharing your feedback and rating.

We are delighted to hear that your experience was excellent and that the various aspects of your stay, such as cleanliness, service, and facilities, met your expectations.

We appreciate your preference and hope to have the honor of welcoming you back on your next visit.
No Public Name
Couple
Reviewed: 9 months ago (19/02/2026)
Date of experience: 02/2026

Todo limpio y el personal muy atentos todos.

Estimado huésped,

Agradecemos sinceramente su comentario y nos alegra saber que la limpieza y la atención de nuestro equipo cumplieron con sus expectativas durante su estancia.

Es muy satisfactorio para nosotros recibir comentarios que reconocen la dedicación y el esfuerzo de nuestro personal, ya que motivan a todo el equipo a seguir ofreciendo un servicio de calidad.

Será un gusto darle la bienvenida nuevamente en su próxima visita.
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