Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,602 reviews
:
By Jesmina Ramirez
Reviewed: 8 months ago (10/08/2025)
Date of experience: 07/2025

Perfect

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 8 months ago (09/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Michael Watts
Reviewed: 8 months ago (08/08/2025)
Date of experience: 08/2025

Excellent

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 8 months ago (08/08/2025)
Date of experience: 08/2025

Se supone que ponen en el cuarto botellas de agua, los primeros 3 o 4 días nunca lo hicieron
Llame a recepción y dijeron que me las llevarían y nunca llegaron
Les sugiero que pongan más de una toalla de manos y facial, se necesitan
Me encanta la ubicación del hotel y de los cuartos #700

Gracias por sus comentarios. Lamentamos los inconvenientes y tomamos nota de sus sugerencias. Nos alegra que haya disfrutado la habitación y la ubicación. ¡Esperamos verla pronto!
By KAREN MAGAÑA
Reviewed: 8 months ago (08/08/2025)
Date of experience: 08/2025

HABIA MUCHO RUIDO EN LA HABITACION

Estimada huésped:

Lamentamos las molestias ocasionadas por el ruido en su habitación. Agradecemos sus comentarios y trabajaremos para mejorar este aspecto.
By Martin rios
Reviewed: 8 months ago (08/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Cesar Mata
Reviewed: 8 months ago (06/08/2025)
Date of experience: 08/2025

Nice room but the the sink was partially clogged. Friendly staff and easy to check in and out

Thank you for sharing your experience. We’re glad to hear you enjoyed the room and found our staff friendly and check-in/out easy.

We apologize for the inconvenience caused by the sink issue and will address it promptly to improve our service.

We appreciate your feedback and hope to welcome you again soon
No Public Name
Reviewed: 8 months ago (06/08/2025)
Date of experience: 08/2025

The only bad experience was that none of my credit cards worked at the restaurant! I used it for checked in no problem, I called all my bank and they said it was never posted on the credit card.

Thank you for your feedback. We're sorry to hear about the issue with your credit card at the restaurant. We understand how frustrating that must have been and will review the matter internally.

If you can provide the date and time, we’d be happy to look into it further.
By Marissa
Reviewed: 8 months ago (06/08/2025)
Date of experience: 08/2025

Todo muy cómodo
Y la amabilidad de la señora q limpió nuestra cuarto fue muy amable y muy servicial se llama Erica super amable 🤗

Le agradecemos mucho que haya compartido su experiencia con nosotros. Nos alegra saber que se sintió cómoda durante su estancia y que recibió un trato amable por parte de nuestro personal.

Con gusto haremos llegar sus amables palabras a Erica. Nos enorgullece contar con colaboradoras tan atentas y serviciales.

Esperamos tener el placer de recibirla nuevamente muy pronto.
By Shilpa
Reviewed: 8 months ago (05/08/2025)
Date of experience: 08/2025

Average because the breakfast option to prepay want available and service is too slow

Thank you for your feedback. We’re sorry to hear that the breakfast prepay option wasn’t available and that the service did not meet your expectations.

Your comments have been shared with our team so we can continue working on improving our guest experience.

We appreciate you taking the time to let us know.
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