Hotel Lucerna Tijuana

Too expensive for the experience provided. Some of the staff was rude. Room services was terrible and never correct or complete. Location isnt the best or easiest to get in and out of with not much around. There are way better hotels for less money. In NO WAY a 4 star hotel!!

No complaints all good

Guest has not commented on review

The wash towels were missing. I had noisy guest that were partying loud. Which I understand but no consideration for the other guests. Many kids in the pool that we didnt want to intrude since they were their first. So we didnt use the pool. Nice gym to do a quick workout.

There where very helpful but dint have internet and the ac was to cool I put it to be warmer and it went back to 19

Muy agradable

The customer service was excellent especially Omar the front door guy he was so helpful and very friendly working with a sense of urgency love it .

From the lack of kindness with check in and front desks inability to help or compromise or even acknowledge how horrible they were being about the check in process, to the blood on a light fixture, outlets sparking fire when you attempted to plug something in or turned a light on or off, to a huge water stain with mold on the ceiling in our room. My stay at the Tijuana location of Hotel Lucerna was awful. We didnt even receive pillows to sleep on, bath towels, or extra bathroom tissue till Thursday and we arrived the Sunday prior. The food at the main restaurant was decent, breakfast was lovely. The Italian place gave me food poisoning for a few days. I would not recommend to anyone to stay at this location at all.

Hotel is really nice. I do plan on staying here again as it is beautiful pool and nice to sit outside to have a drink. Only complaint I have is the room always smelt of septic issues. Because of that I was constantly spraying spray to have a better smell and occasionally open the door to air the room out.

I always stay at Lucerna and its always a great stay. This trip was not as great. Everything was great except the shower. The water pressure in the shower was very low.