Hotel Lucerna Tijuana

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I have stayed at this hotel on many occasions before. This visit was very disappointing and failed to meet the standard of what I've experienced in previous visits. The room would not cool. I couldn't use the TV due to a non-working remote (replaced batteries, but still would not work). In the morning, there was no hot water.

Room lock was broken, no soap, no hot water in shower.

Buena relación calidad-precio

My room was very comfortable, I slept great. I liked the stool and desk area to use while working on my laptop and eating dinner. My room faced the busy street (east) so there was street noise but I'm used to that. The gym was hard to find; I had to ask for help getting there. A map of the hotel grounds would be helpful. I ordered room service for dinner (fish with rice and veggies) and had the buffet breakfast twice. I would have liked some oatmeal on the buffet but maybe that's not a breakfast staple in Mexico :). I couldn't get the TV closed caption to switch to English (since most of the channels are in Spanish)!

Look it’s simple, the place it’s on a center location and it’s suppose to be a fancy one. However customer service it’s terrible I left a day before my reservation was due I couldn’t stand how awful this front desk people are.
If you are either an american or have kids they will sent you all the way to the back of the hotel. There were spider webs on the night stands, there are a line of chairs on the back along the edge just like extra storage. My own personal opinion it’s terrible and I will never in my life take my family there. Having so many options avoid this hotel

En general el hotel muy bien, sin embargo, la experiencia al registrarme fue lenta, no se si la persona que no registro estaba develado

TIENEN UN EXCELENTE SERVICIO ADICIONAL A LA CERCANIA CON LOS LUGARES QUE SE FRECUENTA, ESO HACE QUE SEA MI MEJOR OPCION

todo bien!

Desafortunadamente en esta ocasión fue mala la experiencia, ya me habia hospedado con ustedes y no me habia pasado , que me hicieran cargos a mi tarjeta, en esta ocasión practicamente me cobraron lo de 5 noches cuando solo me hospede 3, quedaron en rembolsar lo anterior, al día de hoy no ha ocurrido.