Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,286 reviews
:
By Enrique Enríquez R.
Reviewed: 5 months ago (17/03/2025)
Date of experience: 03/2025

Me parece un hotel elegante y algo conservador. La atención del personal fue muy buena, siempre fueron muy amables y atentos. Quizás renovar el diseño de los baños lo haría (a mi gusto) aún más agradable.

Estimado Sr. Enrique
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro.
No Public Name
Reviewed: 5 months ago (16/03/2025)
Date of experience: 03/2025

Guest has not commented on review

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Gena I.
Reviewed: 5 months ago (15/03/2025)
Date of experience: 03/2025

This was my second stay at Hotel Lucerna. Both times were for visiting the dentist. Both visits were excellent. The staff was very accommodating to the needs of my family. The grounds are beautiful. The cleanliness is impeccable. I would highly recommend this hotel for a business or vacation stay. If you request a 5th floor room, you get more value with breakfast, happy hour and a light dinner included.

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Jesús Arteaga cisneros
Reviewed: 5 months ago (15/03/2025)
Date of experience: 03/2025

Muy buena

Estimado Sr. Arteaga
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro.
By ALICIA VAZQUEZ OJENDIS
Reviewed: 5 months ago (15/03/2025)
Date of experience: 03/2025

BIEN, PERO NO ME HA LLEGADO LA FACTURA SOLICITADA A ALICIA.VAZQUEZ@METLIFE.COM.MX

Estimada Sita. Vazquez
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro.
By Jasmine
Reviewed: 6 months ago (13/03/2025)
Date of experience: 03/2025

Great


Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 6 months ago (13/03/2025)
Date of experience: 02/2025

Guest has not commented on review

Estimada Srita. Galvez
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
By Santiago Ordonez
Reviewed: 6 months ago (13/03/2025)
Date of experience: 03/2025

Not what I expected

Thank you for sharing your experience with us. We will share it with our team and work to meet your expectations. We look forward to seeing you again. It wil be a pleasure to asssited you.
By Gabriela
Reviewed: 6 months ago (12/03/2025)
Date of experience: 03/2025

Guest has not commented on review

Estimada Srita. Gabriela
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
By Ernestina Villegas
Reviewed: 6 months ago (11/03/2025)
Date of experience: 03/2025

Always getting best service, staff is wonderful, whether we stay in Mexicali or Tijuana , restaurant also has great menu and very reasonable prices, not to mention bar .

Thank you for choosing us and for taking the time to answer our survey.We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
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