Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,888 reviews
:
No Public Name
Business
Reviewed: 9 months ago (01/02/2026)
Date of experience: 01/2026

Muy bien

Estimado huésped,

Agradecemos mucho que haya compartido su experiencia con nosotros.

Nos alegra saber que su estancia fue satisfactoria y que pudo disfrutar de nuestras instalaciones y servicios.

Sus comentarios nos motivan a seguir brindando una atención de calidad en cada visita.
No Public Name
Business
Reviewed: 9 months ago (31/01/2026)
Date of experience: 01/2026

Good

Dear Guest,

Thank you for sharing your opinion and for taking the time to complete our survey.

We are pleased to hear that your overall experience was positive during your stay with us.

We greatly value your feedback and each of your comments, as they help us to continue improving our services and the attention we provide to our guests.
No Public Name
Business
Reviewed: 9 months ago (29/01/2026)
Date of experience: 01/2026

La verdad el olor de la habitación y el que la ducha se inundara me generó una mala experiencia

Estimado huésped,

Lamentamos mucho que haya tenido una experiencia negativa debido al olor en la habitación y al problema con la ducha que menciona.

Nos resulta muy útil conocer estos detalles, ya que nos permiten identificar y atender áreas que requieren mayor atención y mejora por parte de nuestro equipo.

Agradecemos su honestidad al compartir su experiencia, y esperamos poder brindarle en el futuro una estancia más cómoda y agradable.
No Public Name
Family
Reviewed: 9 months ago (28/01/2026)
Date of experience: 01/2026

Muy agradable todos fueron muy atentos y amables

Estimado huésped,

Agradecemos sinceramente su comentario y nos complace saber que su experiencia fue agradable.

Nos alegra saber que percibió la atención y amabilidad de nuestro equipo durante su estancia.

Será un placer recibirle nuevamente.
No Public Name
Business
Reviewed: 9 months ago (27/01/2026)
Date of experience: 01/2026

Overall the experience is good. Our group comes on several medical and dental trips a year. The only thing that holds our group back for staying there more is the lack of free breakfast. The Fairfield Inn offers a good free breakfast that is convenient an saves our group a lot of money. If you could offer a free breakfast, we would stay at the Lucerna exclusively. Also the room 724 is a great room but the flooring needs updated.

Thank you for sharing your feedback and for choosing to stay with us during your medical and dental trips. We’re glad to know your overall experience was positive. We appreciate your comments regarding complimentary breakfast and have shared them with our management team for consideration. We hope to welcome you again on your next visit.
No Public Name
Family
Reviewed: 9 months ago (26/01/2026)
Date of experience: 01/2026

Noticeable trash on floors under tables, sliding door didn’t lock, a/c didn’t work. Bell boys looked like they couldn’t be bothered.

We sincerely apologize for the issues you experienced during your stay. This is not the level of service we strive to provide. Your comments have been shared with the appropriate teams for immediate review and improvement. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.
No Public Name
Friends
Reviewed: 9 months ago (25/01/2026)
Date of experience: 01/2026

Awesome

Grazie mille per il suo commento! Siamo felici che la sua esperienza sia stata impressionante. Speriamo di darle il benvenuto di nuovo molto presto
No Public Name
Couple
Reviewed: 9 months ago (24/01/2026)
Date of experience: 01/2026

It was great!

¡Muchas gracias por su comentario! Nos alegra saber que disfrutó su estancia. Será un placer recibirlo nuevamente.
No Public Name
Couple
Reviewed: 9 months ago (24/01/2026)
Date of experience: 01/2026

Very nice hotel with exceptional cleanliness, warmth and welcoming atmosphere!

Thank you very much for your kind words! We’re delighted to hear that you enjoyed our hotel, its cleanliness, warmth, and welcoming atmosphere. We look forward to welcoming you again soon.
No Public Name
Friends
Reviewed: 9 months ago (22/01/2026)
Date of experience: 01/2026

excelente

Gracias por completar nuestra encuesta de satisfacción. Valoramos mucho sus comentarios, ya que nos ayudan a mejorar y brindar una mejor experiencia a nuestros huéspedes. ¡Esperamos recibirle nuevamente muy pronto!
Back to Top CERTIFICATE what's this?