Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,896 reviews
:
By Toya ramos
Reviewed: 7 years ago (05/02/2020)
Date of experience: 02/2020

Guest has not commented on review

By William Edwards
Reviewed: 7 years ago (05/02/2020)
Date of experience: 02/2020

Guest has not commented on review

By Mariana Saucedo
Reviewed: 7 years ago (05/02/2020)
Date of experience: 02/2020

All rooms need to be remodeled, they look so Old

No Public Name
Reviewed: 7 years ago (05/02/2020)
Date of experience: 01/2020

BASTANTE GRATA

No Public Name
Reviewed: 7 years ago (04/02/2020)
Date of experience: 02/2020

OKAY YOU NEED TO IMPROVE MAINTENANCE.COMMUNICATION WITH FRONT DESK NOT WELL ORGANIZED.NEED MORE ENGLISH SIGNS FOR NON SPANISH SPEAKING VISITORS.MUST PROVIDE FRIDGE EVEN 3 STAR HOTELS GIVE ADDING A JACUZZI IS ATTRACTION FOR VISITORS

By Lomelin
Reviewed: 7 years ago (04/02/2020)
Date of experience: 02/2020

It was not welcoming. I had reserved a king bed and was give two small beds. Reception indicated that that was what the system was showing. I later showed the only reservation to the reception to show I had reserved the king. I will not stay at this hotel again.

By cynthia valencia
Reviewed: 7 years ago (04/02/2020)
Date of experience: 02/2020

Nice hotel. Ladies sitting people at the buffet are not courteous at all. Room had stain sheet and not a clean aspect.

No Public Name
Reviewed: 7 years ago (04/02/2020)
Date of experience: 02/2020

very good for all

No Public Name
Reviewed: 7 years ago (04/02/2020)
Date of experience: 02/2020

Guest has not commented on review

By Clark Gardner
Reviewed: 7 years ago (04/02/2020)
Date of experience: 02/2020

I have stayed at this hotel on many occasions before. This visit was very disappointing and failed to meet the standard of what I've experienced in previous visits. The room would not cool. I couldn't use the TV due to a non-working remote (replaced batteries, but still would not work). In the morning, there was no hot water.

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