Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,896 reviews
:
By kane
Reviewed: 7 years ago (04/02/2020)
Date of experience: 02/2020

Room lock was broken, no soap, no hot water in shower.

By Ortega
Reviewed: 7 years ago (04/02/2020)
Date of experience: 02/2020

Buena relación calidad-precio

By Michelle
Reviewed: 7 years ago (04/02/2020)
Date of experience: 01/2020

My room was very comfortable, I slept great. I liked the stool and desk area to use while working on my laptop and eating dinner. My room faced the busy street (east) so there was street noise but I'm used to that. The gym was hard to find; I had to ask for help getting there. A map of the hotel grounds would be helpful. I ordered room service for dinner (fish with rice and veggies) and had the buffet breakfast twice. I would have liked some oatmeal on the buffet but maybe that's not a breakfast staple in Mexico :). I couldn't get the TV closed caption to switch to English (since most of the channels are in Spanish)!

By Mr Botero
Reviewed: 7 years ago (04/02/2020)
Date of experience: 02/2020

Look it’s simple, the place it’s on a center location and it’s suppose to be a fancy one. However customer service it’s terrible I left a day before my reservation was due I couldn’t stand how awful this front desk people are.
If you are either an american or have kids they will sent you all the way to the back of the hotel. There were spider webs on the night stands, there are a line of chairs on the back along the edge just like extra storage. My own personal opinion it’s terrible and I will never in my life take my family there. Having so many options avoid this hotel

By Hector Fornelli
Reviewed: 7 years ago (04/02/2020)
Date of experience: 01/2020

En general el hotel muy bien, sin embargo, la experiencia al registrarme fue lenta, no se si la persona que no registro estaba develado

No Public Name
Reviewed: 7 years ago (04/02/2020)
Date of experience: 01/2020

TIENEN UN EXCELENTE SERVICIO ADICIONAL A LA CERCANIA CON LOS LUGARES QUE SE FRECUENTA, ESO HACE QUE SEA MI MEJOR OPCION

By Samantha De la luz
Reviewed: 7 years ago (04/02/2020)
Date of experience: 01/2020

todo bien!

No Public Name
Reviewed: 7 years ago (04/02/2020)
Date of experience: 01/2020

Desafortunadamente en esta ocasión fue mala la experiencia, ya me habia hospedado con ustedes y no me habia pasado , que me hicieran cargos a mi tarjeta, en esta ocasión practicamente me cobraron lo de 5 noches cuando solo me hospede 3, quedaron en rembolsar lo anterior, al día de hoy no ha ocurrido.

By Rick
Reviewed: 7 years ago (03/02/2020)
Date of experience: 01/2020

Guest has not commented on review

No Public Name
Reviewed: 7 years ago (03/02/2020)
Date of experience: 01/2020

Guest has not commented on review

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