Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,896 reviews
:
No Public Name
Reviewed: 7 years ago (03/10/2019)
Date of experience: 09/2019

Beautiful hotel with amazing staff! Every dining experience was great and all of the staff was excellent! I worked as a manager in a hotel/resort and your staff could train others in hospitality. From the bellhops, to front desk and wait staff, everyone was amazing.

No Public Name
Reviewed: 7 years ago (03/10/2019)
Date of experience: 09/2019

Guest has not commented on review

No Public Name
Reviewed: 7 years ago (03/10/2019)
Date of experience: 09/2019

Great property and great stay. The restaurant wait was horrible, although food was fine

No Public Name
Reviewed: 7 years ago (03/10/2019)
Date of experience: 09/2019

My girlfriend Julia and I stayed at the property Sept 26 through the 28th. Julia had a surgery Thursday night. When I checked in I asked the hotel representative if she could please translate Julia's post operation instructions. She was happy to translate both the instructions for post operation and dosages for her medication into English for me. It was amazing. She used microsoft word to translate and print out two copies for me. She was amazing!! WORLD CLASS CUSTOMER SERVICE... Juan the bell man assisted with our every need. Even offered to run to the pharmacy for us if we needed. Room Service (like always) was wonderful. I wish I could remember her name so I could indicate to management what an asset she to the company.

No Public Name
Reviewed: 7 years ago (03/10/2019)
Date of experience: 09/2019

Guest has not commented on review

No Public Name
Reviewed: 7 years ago (03/10/2019)
Date of experience: 09/2019

Lugar muy limpio buena ubicación personal muy amable

No Public Name
Reviewed: 7 years ago (02/10/2019)
Date of experience: 09/2019

Bien

No Public Name
Reviewed: 7 years ago (02/10/2019)
Date of experience: 09/2019

It’s was worth every Penney best hotel in TJ

No Public Name
Reviewed: 7 years ago (02/10/2019)
Date of experience: 09/2019

Muy buena

No Public Name
Reviewed: 7 years ago (02/10/2019)
Date of experience: 09/2019

Guest has not commented on review

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