Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,896 reviews
:
No Public Name
Reviewed: 7 years ago (14/09/2019)
Date of experience: 09/2019

It was great, they even allowed me to check in earlier so I wouldn't have to carry my luggage to my Dr. appointments. Staff are very helpful.

No Public Name
Reviewed: 7 years ago (14/09/2019)
Date of experience: 09/2019

I have stayed at your hotel several times, but this room was very dirty. The previous occupant cut his hair in the bathroom and there was hair all over it. We got in late and my girlfriend was tired so we just ignored it and went to bed. When you see hair all over the bathroom it’s clear that the room was not cleaned. I doubt that i will return to your hotel.

No Public Name
Reviewed: 7 years ago (14/09/2019)
Date of experience: 09/2019

I had a wonderful experience with Hotel Lucerna...I would recommend family and friends to stay here at Lucerna. The Staff was very friendly and kind and very helpful. I enjoyed eating breakfast and dinner at the 2 restaurants there at the property at Lucerna...I plan on coming back next year for my vacation....thank you very much.

No Public Name
Reviewed: 7 years ago (14/09/2019)
Date of experience: 09/2019

I love it , my kids where happy the pool was very clean , we will visit you guys soon

No Public Name
Reviewed: 7 years ago (14/09/2019)
Date of experience: 09/2019

Excelente lugar con el mejor servicio al cliente, siempre muy atentos a las necesidades de el cliente. Lo único que notamos en nuestra estadía mas reciente fue el deterioro de la apariencia del baña (cortina rota).

No Public Name
Reviewed: 7 years ago (12/09/2019)
Date of experience: 09/2019

Buena experiencia, amabilidad y rapidez de todo su personal

No Public Name
Reviewed: 7 years ago (12/09/2019)
Date of experience: 09/2019

El internet de la habitación fue lento, en la televisión no había internet y no se veían más que 2 canales. Los alimentos consumidos fueron poco satisfactorios.

No Public Name
Reviewed: 7 years ago (12/09/2019)
Date of experience: 09/2019

No había shampoo en la habitación los pedi por teléfono pero nunca llego

No Public Name
Reviewed: 7 years ago (11/09/2019)
Date of experience: 09/2019

It was a good last minute stay, little over priced for the lack of privacy from the party noise

No Public Name
Reviewed: 7 years ago (11/09/2019)
Date of experience: 09/2019

Todo Bien nomas el cable de la TV no funcionaba

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