Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,896 reviews
:
No Public Name
Reviewed: 7 years ago (09/09/2019)
Date of experience: 09/2019

Not sure about room number..dont remember..but I had a deluxe "mini-suite" type of room. Nice hotel, the complaints I would have is the Walls were a little thin...I could hear the neighbors next door, and they need a few more towels in the rooms and a refrigerator/minibar would be a nice touch. But other than those three little issues, no other problems. Rooms were comfortable, and tastefully decorated with modern contemporary furnishings. The Grounds were quite beautiful, like a little oasis in the city. However the biggest asset of this hotel is their staff. They all show a level of professionalism in hospitality that you dont see in any, but the very best American Hotels. You could sense that all the employees... from bell staff, front desk, Maintenance and restaurant, were well trained and actually cared about the quality of their work. (Another important aspect that's gone missing from American hotels.) Great job! Will definitely keep coming back. (this was my 3rd stay)

No Public Name
Reviewed: 7 years ago (09/09/2019)
Date of experience: 09/2019

Staff was really friendly and attentive. We come here every year

No Public Name
Reviewed: 7 years ago (07/09/2019)
Date of experience: 09/2019

I love this Hotel. The first time I've had a dirty room. I advised front desk, but poor job. Next day maid did great. Sliding desk drawer is a liability that even maintenance man agreed, but not fixed. All flaws that can be fixed and will be by a fine hotel staff.

No Public Name
Reviewed: 7 years ago (07/09/2019)
Date of experience: 09/2019

Muy buena

No Public Name
Reviewed: 7 years ago (07/09/2019)
Date of experience: 09/2019

EXCELENTE MUCHAS GRACIAS POR EL TRATO Y ATENCION RECIBIDA DE SU PERSONAL

No Public Name
Reviewed: 7 years ago (06/09/2019)
Date of experience: 09/2019

We are return customers and as long as the billing is corrected we look forward to returning at minimum every year. PS the elliptical in the gym needs replacing. Cleanliness and Staff is wonderful....wonderful and overall the Hotel is very nice! They tried really hard to accommodate my food allergies and always willing to help with everything we asked.

No Public Name
Reviewed: 7 years ago (06/09/2019)
Date of experience: 09/2019

Muy bien

No Public Name
Reviewed: 7 years ago (06/09/2019)
Date of experience: 09/2019

Overall great experience I would recommend anyone to stay you will enjoy it!

No Public Name
Reviewed: 7 years ago (05/09/2019)
Date of experience: 09/2019

Excelente

No Public Name
Reviewed: 7 years ago (05/09/2019)
Date of experience: 09/2019

Guest has not commented on review

Back to Top CERTIFICATE what's this?