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Public Reviews Score
86%

"Very satisfied"

Based on 3,888 reviews
:
No Public Name
Couple
Reviewed: 10 months ago (10/01/2026)
Date of experience: 01/2026

Very nice. But my friend said her floor had breakfast & drinks???

Dear Miss Judy

Thank you for taking the time to complete our service survey.

Some of our room categories include access to a private floor/lounge, where breakfast and complimentary drinks are offered. According to our records, your reservation is for a different room category, which does not include this benefit.

If you would be interested in upgrading to a category that includes lounge access, we would be happy to check availability and share the details with you.

We truly look forward to welcoming you soon and remain at your disposal for any further
No Public Name
Business
Reviewed: 10 months ago (09/01/2026)
Date of experience: 01/2026

Guest has not commented on review

Dear Miss Weasley,
Thank you so much for completing our satisfaction survey. Your feedback helps us identify areas for improvement so we can continue providing the quality of service that meets the expectations of all our guests. We look forward to welcoming you back.

Best regards!
No Public Name
Business
Reviewed: 10 months ago (09/01/2026)
Date of experience: 01/2026

Muy buena, les falta un programa de reconocimiento o viajero frecuente

Estimado Sr. Espinosa
Muchas gracias por responder nuestra encuesta de satisfaccion, sus comentarios nos ayudan a saber nuestras areas de oportunidad para asi seguir ofreciendo la calidad de servicio que cumpla con las expectativas de todos nuestros huespedes. Lo esperamos de regreso.
Saludos!
No Public Name
Couple
Reviewed: 10 months ago (09/01/2026)
Date of experience: 12/2025

Perfect

Estimado Sr. Luis
Muchas gracias por responder nuestra encuesta de satisfaccion, sus comentarios nos ayudan a saber nuestras areas de oportunidad para asi seguir ofreciendo la calidad de servicio que cumpla con las expectativas de todos nuestros huespedes. Lo esperamos de regreso.
Saludos!
No Public Name
Couple
Reviewed: 10 months ago (08/01/2026)
Date of experience: 01/2026

It was perfect

Thank you very much for your kind comment. We’re delighted to know you had a perfect stay with us. We hope to welcome you back again very soon.
No Public Name
Business
Reviewed: 10 months ago (08/01/2026)
Date of experience: 01/2026

Guest has not commented on review

Agradecemos su preferencia y nos da gusto que su estancia haya cumplido con sus expectativas.
Esperamos tenerlo de regreso muy pronto
No Public Name
Alone
Reviewed: 10 months ago (05/01/2026)
Date of experience: 01/2026

I

Thank you very much for your kind comment. We’re delighted to know you had a perfect stay with us. We hope to welcome you back again very soon.
No Public Name
Couple
Reviewed: 10 months ago (01/01/2026)
Date of experience: 12/2025

La habitación que nos tocó fue junto al elevador y eso la hizo ruidosa. La limpieza de la habitación dejo mucho que desear, no muy limpia y la cafetera ni se molestaron en quitar las bolsas de café ya usadas

Lamentamos los inconvenientes con el ruido y la limpieza de la habitación. Agradecemos sus comentarios, ya que nos ayudan a mejorar nuestro servicio.
No Public Name
Friends
Reviewed: 10 months ago (31/12/2025)
Date of experience: 12/2025

The only reason I come back to this hotel because the hotel staff is phenomenal, they always have such a good attitude and amazing customer service. What I find horrible about this hotel is I have stayed here four times and in those four times the air conditioner never cools the room I end up having to open the sliding glass window, in this particular visit of mine when I turned on the air conditioning, it made the entire room smell, that when my guest came, they even said the room how he foul smell, the air conditioner filter needs to be changed, and they really need to work on the air conditioner working in this building. Another complaint is when you plug in anything electronic into the walls, it turns off the lights because plugs do not fit without turning off the lights, this is the same for all of the outlets and all of the rooms I have stayed in. As I said, the only reason I come back here is because the staff is phenomenal, the security guard. Juan gives advice on places to eat and is very friendly, the gentleman Fernando always has an amazing smile and high energy and give suggestions for the area, the bartender that we all call Maui is so welcoming and likable, there’s an also a young man that was working on December 29 in the morning, I cannot remember his name, but he is always so kind and hospitable when I make trips to this hotel. Your staff is the only reason that I continue to visit your hotel.

Thank you for sharing your feedback and for continuing to choose our hotel.

We truly appreciate your kind words about our staff, especially Juan, Fernando, Maui, and our team member. Your recognition means a lot to us, and we will be sure to share it with them.

We sincerely apologize for the issues you experienced with the air conditioning and the electrical outlets. This is not the experience we aim to provide, and your comments have been shared with our maintenance team for review and improvement.

Thank you again for your honesty and loyalty. We hope to welcome you back and provide a more comfortable stay in the future.

Warm regards,
No Public Name
Family
Reviewed: 10 months ago (22/12/2025)
Date of experience: 12/2025

Very pleasant and good

Estimada Sra. Arroyo
Agradecemos su preferencia y nos da gusto que su estancia haya cumplido con sus expectativas.
Sus comentarios nos ayudan a mejorar todos los dias y asi trabajar en nuestras areas de oportunidad.
Esperamos tenerlo de regreso muy pronto, felices fiestas!
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