Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,603 reviews
:
No Public Name
Reviewed: 9 months ago (17/07/2025)
Date of experience: 07/2025

8 everything was great staff amazing and the door guy his name is Fernando amazing person and because of him I'll give I guys at 10 very helpful and everything us was fine but my room the air-conditioning was not working very well !!

Dear Guest,

Thank you so much for your kind words and for highlighting the excellent service from Fernando — we’re lucky to have him on our team! We're thrilled to know our staff made your stay memorable.

We also appreciate your feedback regarding the air-conditioning in your room. We're sorry for any inconvenience and will have our maintenance team look into it immediately to prevent future issues.

We hope to welcome you back soon for an even better experience.

Warm regards,
By Rocio Gonzalez
Reviewed: 9 months ago (17/07/2025)
Date of experience: 07/2025

Our overall experience was amazing. Beginning with the staff at Hotel Lucerne they made us feel right at home. A special thank you to Omar and Fernando for making our stay superb. The incredible service from Omar was amazing. Always willing to go the extra mile to make in helping with our service dog was just truly amazing. The ladies at the front desk top notch as well. The entire crew that run that hotel are just amazing humans. Oh and one more added item. Coming home we found out that one of our piece of luggage stayed behind at the hotel. There were some very important items that had sentimental value and unfortunately sometimes things that get left behind end up being lost. Not with this hotel and their staff. We went back to retrieve our baggage on July 15, 2025 and every single item was still there. So if you’re looking for honest professional staff as well as being treated with the upmost respect by staff this is the hotel to come to. Also a special thank you to Luis from the Sushi restaurant. A super top notch Manager who made our dinner experience exceptional. We’ll definitely be coming back to this gem. Thank you Hotel Lucerne for making us feel super special during our stay!

Dear Guest,

Thank you so much for your kind words and for sharing your wonderful experience at Hotel Lucerne!

We’re thrilled to hear that Omar, Fernando, the front desk team, and Luis from the sushi restaurant helped make your stay truly memorable. Your recognition means a lot to us, and we’ll be sure to pass it along to the entire team.

We’re especially glad we could assist with your service dog and that your lost luggage was safely returned with all items intact — guest care and honesty are top priorities for us.

We can’t wait to welcome you back to your home away from home!

Warm regards,
No Public Name
Reviewed: 9 months ago (15/07/2025)
Date of experience: 07/2025

Great

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 9 months ago (14/07/2025)
Date of experience: 07/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Elena Martinez
Reviewed: 9 months ago (14/07/2025)
Date of experience: 07/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 9 months ago (14/07/2025)
Date of experience: 07/2025

Experience was pleasant BUT. Concierge was never at station. I visited several times looking for help. Also I checked out of hotel on Tuesday. Today is Sunday 5 days later and my credit card shows two charges pending for a one night stay. I cannot find an email to reach the hotel to find out if I am being charged twice.

Thank you for sharing your experience. We're glad to hear you had a pleasant stay, though we're sorry for the inconvenience with the concierge and the pending charges.

Please contact us at 664 633 3900 so we can look into this and assist you as soon as possible.

We appreciate your feedback and hope to have the opportunity to serve you better in the future.
No Public Name
Reviewed: 9 months ago (13/07/2025)
Date of experience: 07/2025

La experiencia fue un tanto positiva. La habitación daba una sensación a lugar viejo. Las cortinas del baño estaban un poco rotas. El agua era super dificil de regular.

Gracias por compartir su experiencia. Lamentamos que algunos aspectos de la habitación no hayan estado a la altura de sus expectativas. Agradecemos sus comentarios y trabajaremos para mejorar. Esperamos recibirlo nuevamente pronto.
By Chris Petros
Reviewed: 9 months ago (12/07/2025)
Date of experience: 07/2025

The staff is especially friendly as well as the restaurant staff for our breakfast. For some reason I thought I was getting a queen bed and a full but received two full beds. My room was quite loud from the nearby traffic. I was super tired for the most part but it really did affect my sleep the last night.

Thank you for your feedback. We’re glad to hear you enjoyed the friendly service, especially at breakfast. We're sorry for the mix-up with the beds and the noise that impacted your sleep. We appreciate your comments and hope to provide you with a quieter, more comfortable stay next time.

Best regards,
By RRR
Reviewed: 9 months ago (11/07/2025)
Date of experience: 07/2025

Guest has not commented on review

Muchas gracias por tomarse el tiempo para responder nuestra encuesta de servicio.

Nos alegra saber que contamos con su opinión y esperamos poder atenderle nuevamente muy pronto.
By Andrew
Reviewed: 9 months ago (11/07/2025)
Date of experience: 07/2025

Love it 🥰

We love hearing that! 🥰 Thank you so much—can’t wait to have you back with us!
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