Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,275 reviews
:
By Patricio Toussaint
Reviewed: 3 weeks ago (29/07/2025)
Date of experience: 07/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 3 weeks ago (29/07/2025)
Date of experience: 07/2025

Great place. This is my first time here and I will totally come back.

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your first stay with us and that you're already planning to come back. It truly means a lot to our team. We look forward to welcoming you again soon!
By Alejandro Trapero Avila
Reviewed: 3 weeks ago (28/07/2025)
Date of experience: 07/2025

Todo excelente!!

¡Muchas gracias! Nos alegra saber que todo fue excelente. Será un placer recibirle nuevamente pronto.
By Lizette
Reviewed: 3 weeks ago (28/07/2025)
Date of experience: 07/2025

Exelente

¡Muchas gracias! Nos alegra saber que su experiencia fue excelente. ¡Le esperamos nuevamente con gusto!
By Hugo Cabrera
Reviewed: 4 weeks ago (27/07/2025)
Date of experience: 07/2025

Excelente servicio

¡Muchas gracias! Nos alegra saber que recibió un excelente servicio. Será un placer atenderle nuevamente.
No Public Name
Reviewed: 4 weeks ago (26/07/2025)
Date of experience: 07/2025

El cuarto estaba muy sucio, tuve que rentar otro cuarto para irnos a bañar por qué no nos sentíamos cómodos bañarnos o usar el baño

Lamentamos mucho que el cuarto no haya estado en condiciones adecuadas y que eso haya afectado su experiencia. Esta situación no representa nuestros estándares, y ya estamos tomando medidas con el equipo de limpieza. Agradecemos su comentario y esperamos poder brindarle un mejor servicio en el futuro.
By Jamie
Reviewed: 4 weeks ago (26/07/2025)
Date of experience: 07/2025

Everyone at the hotel was kind and helpful. Hotel was lovely. Only downside was no hot tub and the pool isn’t heated. Was warm enough to use on a hot day

Thank you for your kind words! We're glad you enjoyed your stay and found our team helpful and friendly. We appreciate your feedback about the pool and hot tub—it helps us improve. We hope to welcome you back soon!
No Public Name
Reviewed: 4 weeks ago (25/07/2025)
Date of experience: 07/2025

Negative! As a regular visitor to Lucerna in Mexicali I was very disappointed in every aspect of my stay at Lucerna Tijuana. Lucerna Mexicali made the reservation in my presence, yet when I arrived at Lucerna Tijuana and reservation was in accurate staff blamed "Mexicali". When I ask that the original room(s) reserved be honored (two rooms were reserved on separate floors ) I was treated as if I was being rude. I was placed in a room adjacent to staff break room where lockers and bare mattresses are visible and staff enter throughout the night. Every aspect of communication with staff was met with refusal, attitude and arrogance. In frustration I carelessly left my eye glasses at front desk when I left and when I later called to recover them was told they were not there. Staff was childish, arrogant and spiteful - staff even stated "Tijuana Lucerna is much better than Mexicali". I overpaid for a room because of reservation issue, was placed in room next to high traffic staff area that was a dirty (bare mattresses) break room, staff did nothing to help with lost property (or worst purposefully didn't help)! Do NOT stay at Lucerna Tijuana. There are numerous wonderful hotels within a kilometer of this location. AVOID AT ALL COST!! BAD VALUE! DO NOT USE THIS HOTEL! NO STARS!!!

We’re very sorry to hear that your experience at Lucerna Tijuana did not meet your expectations. We take your feedback seriously and will address the issues mentioned with our team to ensure improvements are made.

Thank you for taking the time to share your comments.
By Osvaldo Arzaga
Reviewed: 4 weeks ago (25/07/2025)
Date of experience: 07/2025

Great

Thank you! We're glad you had a great stay. We hope to welcome you again soon!
By Linda Horsley
Reviewed: 4 weeks ago (25/07/2025)
Date of experience: 07/2025

I love staying here when seeing Dr. Casada. I love how friendly the employees are.

Thank you so much for your kind words! We’re delighted to hear that you enjoy staying with us when seeing Dr. Casada, and that our team’s friendliness made your visit even better. We look forward to welcoming you back soon!
Back to Top CERTIFICATE what's this?