Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,603 reviews
:
No Public Name
Reviewed: 9 months ago (10/07/2025)
Date of experience: 07/2025

Great place to stay!

Thank you so much! We're happy to hear you enjoyed your stay — hope to welcome you back soon!
By Claudio Gutiérrez
Reviewed: 9 months ago (10/07/2025)
Date of experience: 07/2025

Buena

¡Muchas gracias por contestar nuestra encuesta de servicio ! Nos alegra saber que todo fue de su agrado. Será un placer recibirlo nuevamente muy pronto.
By EH
Reviewed: 9 months ago (10/07/2025)
Date of experience: 07/2025

The staff ate the best! Everyone is so friendly and welcoming. They look after guests so well! I was there before and after surgery and it was nice to be in a pleasant and calm environment where I felt that the staff truly cared how I was doing. And they make some delicious broth!! Muchas gracias por todos!

Thank you so much! We're so glad you felt cared for and comfortable during your stay. Wishing you a smooth recovery — and we're happy you enjoyed the broth! Muchas gracias a usted.
By Joshua
Reviewed: 9 months ago (10/07/2025)
Date of experience: 07/2025

The room was great, the service was perfect, the food was amazing. I highly recommend this hotel to anyone visiting Tijuana.

Thank you so much for your kind words! We're thrilled to hear you enjoyed the room, service, and food. We truly appreciate your recommendation and hope to welcome you back soon!
By Eva
Reviewed: 9 months ago (09/07/2025)
Date of experience: 07/2025

The only I had was that I got charged more for one day stay at Lucerna and I got charged double.

Thank you for your feedback, and we're very sorry to hear about the billing issue. Please reach out to our front desk or customer service team so we can look into this and make it right. We appreciate you bringing it to our attention.
By Alfredo Mauricio
Reviewed: 9 months ago (09/07/2025)
Date of experience: 07/2025

Perfect

¡Muchas gracias por contestar nuestra encuesta de servicio ! Nos alegra saber que todo fue de su agrado. Será un placer recibirlo nuevamente muy pronto.
No Public Name
Reviewed: 9 months ago (08/07/2025)
Date of experience: 07/2025

Very good

Thank you for your positive feedback! We’re glad you had a very good experience and hope to welcome you back soon.
No Public Name
Reviewed: 9 months ago (08/07/2025)
Date of experience: 07/2025

Guest has not commented on review

¡Muchas gracias por contestar nuestra encuesta de servicio ! Nos alegra saber que todo fue de su agrado. Será un placer recibirlo nuevamente muy pronto.
No Public Name
Reviewed: 9 months ago (07/07/2025)
Date of experience: 07/2025

muy insatisfecho ya que mi habitación fue con tarifa de desayuno incluido. Cuando al haber terminado de desayunar pedí un café, mismo que no tiene nada de especial, fue con un costo adicional.

Gracias por sus comentarios. Lamentamos cualquier inconveniente y los tomamos en cuenta para seguir mejorando. Esperamos darle la bienvenida nuevamente pronto.
By Noit Galaviz
Reviewed: 9 months ago (07/07/2025)
Date of experience: 07/2025

es una gran experiencia la estancia en su hotel, las almohadas son de lo mejor :)

Muchas gracias por sus palabras. Nos alegra saber que disfrutó su estancia y que las almohadas fueron de su agrado. ¡Esperamos recibirle de nuevo pronto!
Back to Top CERTIFICATE what's this?