Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,603 reviews
:
No Public Name
Reviewed: 9 months ago (07/07/2025)
Date of experience: 07/2025

Very good

- Only comment - cleaning service turned off the AC. the room was hot when I returned and took over two hours to cool again. Please don't have the cleaning service turn off the AC. It makes it difficult for guests to sleep

Thank you for your feedback and for highlighting this issue. We apologize for the inconvenience caused by the AC being turned off during cleaning. We will share this with our team to ensure it doesn’t happen again.

We appreciate your understanding and hope to welcome you back soon.
No Public Name
Reviewed: 9 months ago (07/07/2025)
Date of experience: 07/2025

Guest has not commented on review

¡Muchas gracias por contestar nuestra encuesta de servicio ! Nos alegra saber que todo fue de su agrado. Será un placer recibirlo nuevamente muy pronto.
No Public Name
Reviewed: 9 months ago (07/07/2025)
Date of experience: 07/2025

Un servicio muy Profesional, la gente es super atenta y muyamables
Super hotel
Gracias

Muchas gracias por su comentario. Nos alegra saber que recibió un servicio profesional y atento. Su reconocimiento nos motiva a seguir dando lo mejor cada día.

¡Será un placer recibirle nuevamente en Hotel Lucerna!
No Public Name
Reviewed: 9 months ago (07/07/2025)
Date of experience: 06/2025

Great hotel, great staff, great bed. The only downside is a small, outdated toilet. Please consider this if you are a tall person.

Thank you for your kind comments! We're happy you enjoyed your stay. We appreciate your feedback about the bathroom and will keep it in mind for future improvements.
By Jesus Hernandez
Reviewed: 9 months ago (06/07/2025)
Date of experience: 07/2025

I will not be staying at this hotel again,
When I made the reservation, I specifically noted that I was requesting two connecting rooms because I was bringing the kids with me, when I arrived , they apparently did not know of my request in which they claimed they were going to assign me different rooms because what I had booked originally was not available..

I was given connecting rooms 716 and 717, in front of the pool on the first floor..
When we walked in, they had some really bad mold smell and in very poor condition not to mention, there was hair under the sheets, and the air conditioning makes a super loud noise throughout the night as is coming on and off, to make this to short we couldn’t sleep.. the next day in the morning I got up and went to talk to reception, I explained to them the situation and requested a refund for the next night I had left on my reservation or they move me rooms.. they agreed to move me rooms on the fourth floor. I told them I was gonna be gone for the whole day., they said, leave your stuff ready in your rooms. We will pick up everything and move you to your new rooms , when you come back, Come pick up your room key.. we left everything ready thinking I was going to be moved to the new ones when we came back from our day activities with my family, upon arrival I went to reception to pick up my key and the lady had no idea what I was talking about.. I explained to them again the situation. she assigned me two new rooms ,in which I had to go pick up my stuff from the previous rooms to bring them to the new rooms.
The new rooms were better. I was happy however I was never told that I was going to be charged more once they move me, when I looked at my bill, they had charged me more without telling me that I was going to pay a difference, in which I found very disrespectful because to begin with they never looked at my request when I originally made the reservation through the hotel website..
The restaurant staff is top-notch food was quality..
The property it’s OK, however, it is very noisy. Maybe it is the area but I would give this place two stars.
And I will not be staying here again

Thank you for your feedback. We truly apologize for the inconveniences you experienced during your stay, especially regarding the room assignment, cleanliness, and lack of communication during the room change.

We understand your frustration, and we regret that your expectations were not met. Your comments have been shared with our team to ensure this does not happen again.

We’re glad to hear you enjoyed the restaurant and staff service, and we hope you’ll give us another opportunity to provide a better experience in the future.
By crisselda Jimenez
Reviewed: 9 months ago (04/07/2025)
Date of experience: 06/2025

We have stayed there several times in the past my husband pedro valles loves the hotel but this last time we were both disappointed by the lack of help when we mentioned we wanted to chexk out early because the room's air conditioner does not work and the heat was unbearable.

Thank you for your feedback and for being a loyal guest. We're very sorry to hear about the issue with the air conditioner and the lack of assistance during your recent stay. This is not the experience we want for our guests.

We’re addressing the matter internally to prevent it from happening again. We truly hope to welcome you back and provide the stay you expect and deserve.

Warm regards
By Jose Luis Gonzalez
Reviewed: 9 months ago (04/07/2025)
Date of experience: 06/2025

En el area de restautante habia cucarachas, se le menciono a recepción del restaurante . no vi que fumigaran

Lamentamos sinceramente los inconvenientes durante su estancia, tanto por el mal funcionamiento del aire acondicionado como por la situación reportada en el restaurante. Ya estamos tomando medidas para corregir estos problemas y evitar que se repitan.

Agradecemos su confianza y sus comentarios, que nos ayudan a mejorar.
By Carlos
Reviewed: 9 months ago (03/07/2025)
Date of experience: 06/2025

Overall experience was excellent. Food was first class, front desk very friendly but several times that I approached the front desk for a question there was only one person behind the counter and a line to be helped. Internet kept dropping out. Claudia in housekeeping was especially helpful.

Thank you for your excellent feedback. We’re delighted to hear you enjoyed the food and found our staff friendly, especially Claudia in housekeeping. We apologize for the wait at the front desk and the internet issues, and we’re working to improve both.

We appreciate your comments and look forward to welcoming you again soon.
By EDWARD ACEVEDO
Reviewed: 9 months ago (03/07/2025)
Date of experience: 06/2025

EXCELENTE ATENCION POR PARTE DE TODO EL PERSONAL, SIEMPRE ES UN PLACER HOSPEDARSE EN HOTEL LUCERNA TIJUANA, FELICITACIONES A TODO EL TEAM.!!

¡Muchas gracias por su amable comentario! Nos llena de alegría saber que siempre es un placer hospedarse con nosotros. Compartiremos sus felicitaciones con todo el equipo de Hotel Lucerna Tijuana. Esperamos darle la bienvenida nuevamente muy pronto.
By Arturo Casillas
Reviewed: 9 months ago (02/07/2025)
Date of experience: 07/2025

Todo bien, solo el aire acondicionado no enfriaba , tampoco se sentía el aire salir

Gracias por sus comentarios. Lamentamos que el aire acondicionado no haya funcionado correctamente durante su estancia. Revisaremos esta situación con el equipo de mantenimiento para evitar que vuelva a suceder.

Agradecemos su preferencia y esperamos poder ofrecerle una mejor experiencia en el futuro.
Back to Top CERTIFICATE what's this?