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Public Reviews Score
86%

"Very satisfied"

Based on 3,888 reviews
:
No Public Name
Business
Reviewed: 11 months ago (07/12/2025)
Date of experience: 12/2025

It was fine just for the 4 hours I was there


Thank you so much for your feedback. We're delighted to hear you were happy with our service. We would be honored to welcome you back.
No Public Name
Family
Reviewed: 11 months ago (06/12/2025)
Date of experience: 12/2025

My experience was good except for the issue with the card key being blocked. I had ordered dinner and wine, and although I asked if I needed to do anything else regarding the deposit when I got the totals for my order, I was told everything was okay. However, the next day when I left the room for an appointment, upon my return my card key did not work. Checked in at the reception and was told there was a problem because I had a balance pending. I was surprised because I had not attempted to leave without checking out and no one notified me the night before I needed to increase my deposit; or pay in full.

Thank you for your comments. We are pleased to hear that your overall experience was positive. We sincerely apologize for the inconvenience caused by the blocked access card. Our team should have properly informed you regarding the pending balance and any required deposit updates. We will address this matter internally to ensure clearer communication moving forward. We appreciate you bringing this to our attention.
No Public Name
Couple
Reviewed: 11 months ago (06/12/2025)
Date of experience: 12/2025

Excelente

¡Gracias por su comentario! Nos alegra saber que todo estuvo bien durante su estancia.
No Public Name
Business
Reviewed: 11 months ago (03/12/2025)
Date of experience: 12/2025

excelente

¡Gracias por su comentario! Nos alegra saber que todo estuvo bien durante su estancia.
No Public Name
Couple
Reviewed: 11 months ago (03/12/2025)
Date of experience: 11/2025

Buena….

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
No Public Name
Business
Reviewed: 11 months ago (02/12/2025)
Date of experience: 11/2025

Guest has not commented on review

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
No Public Name
Business
Reviewed: 11 months ago (01/12/2025)
Date of experience: 11/2025

Siempre excelente

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
No Public Name
Couple
Reviewed: 11 months ago (01/12/2025)
Date of experience: 11/2025

Muy buena experiencia, salvo por el muy mal olor en la habitación provenientemente del drenaje del baño que duró toda la estancia. El desayuno del restaurante estuvo muy bien, la cena pésima.

Thank you for your feedback. We’re glad you enjoyed your overall stay and the breakfast, but we sincerely apologize for the unpleasant odor in your room and your disappointing dinner experience. We will address these issues to improve our services.
No Public Name
Couple
Reviewed: 11 months ago (30/11/2025)
Date of experience: 11/2025

Guest has not commented on review

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
No Public Name
Business
Reviewed: 11 months ago (30/11/2025)
Date of experience: 11/2025

Muy agradable!

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
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