Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,497 reviews
:
By Cesar Basurto
Reviewed: 7 months ago (12/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Estimado Sr. Basurto
Muchas gracias por su amable valoracion, esperamos volver a recibirlo nuevamente y seguir ofreciendole un excelente servicio!
No Public Name
Reviewed: 7 months ago (11/05/2025)
Date of experience: 05/2025

I enjoyed my time at Lucerna. The hotel is nice and the staff is great. I will be back again. Thanks

Dear Mr. Copeland,
Thank you very much for your kind review. We hope to welcome you back and continue providing excellent service!
No Public Name
Reviewed: 7 months ago (11/05/2025)
Date of experience: 05/2025

Excellent!


Dear Mr. Messier,
Thank you very much for your kind comments. We look forward to welcoming you back soon.
It´s a pleasure to assist you!
By Ricardo
Reviewed: 7 months ago (09/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
No Public Name
Reviewed: 7 months ago (09/05/2025)
Date of experience: 05/2025

It was an enjoyable stay. The employees were friendly and courteous.

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Carlos Uro
Reviewed: 7 months ago (09/05/2025)
Date of experience: 05/2025

No habia control remoto.
No habia cortina en el baño

Lamentamos sinceramente los inconvenientes que experimentó durante su servicio. Agradecemos mucho que se haya tomado el tiempo para compartir su experiencia, ya que esto nos ayuda a identificar áreas de mejora. Estamos tomando medidas para asegurarnos de que situaciones como esta no se repitan. Esperamos poder servirle mejor en el futuro y recuperar su confianza
No Public Name
Reviewed: 8 months ago (08/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
No Public Name
Reviewed: 8 months ago (08/05/2025)
Date of experience: 05/2025

excelente

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
By Jamilah Vargas
Reviewed: 8 months ago (08/05/2025)
Date of experience: 05/2025

My overall experience was excellent and the hospitality was excellent

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Bertha Velázquez
Reviewed: 8 months ago (08/05/2025)
Date of experience: 05/2025

Clean and nice hotel, comfortable beds

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
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