Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,604 reviews
:
By JULIO CESAR MAGAÑA
Reviewed: 9 months ago (29/06/2025)
Date of experience: 06/2025

Excelente ubicación, cómodo, buenas instalaciones y personal MUY amable

¡Muchas gracias por su comentario! Nos alegra saber que disfruto de la ubicación, las instalaciones y el trato de nuestro equipo. ¡Será un gusto recibirle nuevamente!
By Calvin Crowley
Reviewed: 9 months ago (28/06/2025)
Date of experience: 06/2025

We loved it. We came to Mexico for medical treatment and have stayed in other establishments but this is our favorite . The energy is inviting from the moment you walk in. Every staff member was pleasant and helpful. It’s beautiful, inviting, extremely well decorated with restaurants and a sweet little bar by a waterfall. We couldn’t have felt safer. We will be returning!

Thank you for your kind words! We’re so happy to be your favorite place to stay in Mexico and that you felt safe and welcomed. It was a pleasure having you, and we look forward to seeing you again soon!
By Matt
Reviewed: 9 months ago (28/06/2025)
Date of experience: 06/2025

Stay was nice. The toilet doesn’t flush so great but other than that it was a great stay. I’ll be back.

Thank you for your feedback! We're glad to hear you had a great stay and that you're planning to come back. We apologize for the issue with the toilet — we're already looking into it to make sure it's fixed. We truly appreciate your comments and look forward to welcoming you again soon.
No Public Name
Reviewed: 9 months ago (28/06/2025)
Date of experience: 06/2025

Premises were clean and comfortable. Room well kept and quiet. The only suggestion I would make is to provide a way to turn off the lighted on/off button on the mirror above the desk to allow for darkness while sleeping.

Dear Mr. Bersticker,
Thank you very much for your kind comment. We will work to ensure that you do not experience this problem again during your future stays.
It has been a pleasure serving you!
By Patricia Kerr a 30 year guest
Reviewed: 9 months ago (27/06/2025)
Date of experience: 06/2025

It is a pleasure staying with Lucerna. Claudia and her staff run a tight ship, with a helpful, smiling, very accommodating approach.

Thank you so much for your kind words! We're thrilled to hear that staying at Lucerna was a pleasure for you. We look forward to welcoming you back again soon!
By Manuel Castro
Reviewed: 9 months ago (27/06/2025)
Date of experience: 06/2025

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¡Muchas gracias por contestar nuestra encuesta de servicio ! Nos alegra saber que todo fue de su agrado. Será un placer recibirlo nuevamente muy pronto.
By Marcia Labutski
Reviewed: 9 months ago (27/06/2025)
Date of experience: 06/2025

The hotel was beautiful but their store was never open. It would have been nice to have a protein shake at the restaurant. There were no washcloths in room.

Thank you for your feedback. We're glad to hear you enjoyed the beauty of the hotel. We’re sorry for the inconvenience regarding the store hours and the lack of protein shake options at the restaurant. We also appreciate you bringing the absence of washcloths in the room to our attention. Your comments are valuable and help us improve. We hope to welcome you back soon
By Ramon Avila
Reviewed: 9 months ago (26/06/2025)
Date of experience: 06/2025

Guest has not commented on review

¡Muchas gracias por contestar nuestra encuesta de servicio ! Nos alegra saber que todo fue de su agrado. Será un placer recibirlo nuevamente muy pronto.
By Ulises
Reviewed: 9 months ago (26/06/2025)
Date of experience: 06/2025

Todo estuvo excelente, solo falta que me reembolsen un cobro de $3,323.56 pesos que me hicieron de más!

¡Gracias por sus amables comentarios! Nos alegra saber que su estancia fue excelente. Lamentamos el cargo adicional de la grantia y le pedimos una disculpa por las molestias. Estamos revisando la situación y daremos seguimiento lo antes posible.
By Placido gomez
Reviewed: 9 months ago (26/06/2025)
Date of experience: 06/2025

We really enjoyed , great service i feels welcome all time
Thank you really enjoyed restaurants and the bar drinks

Thank you so much for your kind words! We're thrilled to hear that you felt welcome throughout your stay and that you enjoyed the service, our restaurants, and the drinks at the bar. It was a pleasure having you with us, and we look forward to welcoming you back soon!
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