Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,498 reviews
:
By Bertha Velázquez
Reviewed: 8 months ago (08/05/2025)
Date of experience: 05/2025

Clean and nice hotel, comfortable beds

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 8 months ago (07/05/2025)
Date of experience: 05/2025

El hotel parece que este cuidado, sin embargo, una remodelada estaría muy bien. La imagen cuenta mucho, la iluminación para ser un hotel Business. Falto cafetera que ahora todos ofrecen.

Gracias por tomarse el tiempo de compartir su opinión. Sus comentarios son muy valiosos para nosotros y los tomaremos en cuenta para seguir mejorando nuestros servicios e instalaciones. Esperamos poder darle la bienvenida nuevamente muy pronto
By Luis Martinez
Reviewed: 8 months ago (07/05/2025)
Date of experience: 05/2025

It was great,but was hoping to stay on the pool side instead of the street side...but those rooms were already taken that was my only issue...other than that this is where I always stay...safe and the staff are amazing...great place

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 8 months ago (07/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
By Ermias
Reviewed: 8 months ago (06/05/2025)
Date of experience: 05/2025

Amazing experience. From the doorman to receptionist, they were exceptionally helpful. I am very impressed

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 8 months ago (06/05/2025)
Date of experience: 05/2025

Muy buena, como siempre desde mi primer experiencia Lucerna en 1990

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
By Erin M McMillian
Reviewed: 8 months ago (06/05/2025)
Date of experience: 05/2025

The hotel was ok. The room was not very clean. There was a plumbing issue with the bathtub and it would fill up with water while I was showering which created a film in the tub from the soap. There was so much caulking in the bathtub and along the cracks of the walls, it looked like the room fell apart and they are trying to glue it back together. The balcony was NOT safe. I was going to go out on it but the tiles were broken and it was shaky. The only good thing I can say is that the bed was comfortable and the staff was very nice and accomodating.

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet expectations. Your comments are important to us and will be shared with the appropriate teams to help us improve. We’re glad to hear you had a positive interaction with our staff and hope to have the opportunity to welcome you again in the future
No Public Name
Reviewed: 8 months ago (05/05/2025)
Date of experience: 04/2025

Guest has not commented on review

Great to hear everything is okay! We look forward to welcoming you back next time. Let us know if there’s anything else we can do to make your stay even better
No Public Name
Reviewed: 8 months ago (04/05/2025)
Date of experience: 05/2025

Great

Great to hear everything is okay! We look forward to welcoming you back next time. Let us know if there’s anything else we can do to make your stay even better
By Florence Richaud
Reviewed: 8 months ago (03/05/2025)
Date of experience: 05/2025

En general tuve una buena experiencia en el hotel;, salvo por el primer dia en que llegué y la cama estaba deshecha ; si se veía aseada, pero quizás su establecimiento no tiende l’as camas si el huésped decide seguir con las mismas sábanas
Eso es un error, yo puedo dormir en una cama cuyas sabanas no se cambian m’as que una vez por semana, pero tiendo la cama.
Burn buffet de desayuno

Gracias por su comentario. Lamentamos el inconveniente con la cama al llegar y tomaremos en cuenta su observación para mejorar. Nos alegra saber que disfrutó del desayuno y de su estancia en general. Esperamos poder atenderle mejor en su próxima visita
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