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Public Reviews Score
87%

"Very satisfied"

Based on 3,604 reviews
:
By Livia Hernandez Flores
Reviewed: 10 months ago (19/06/2025)
Date of experience: 06/2025

Mi estancia fue corta, pero bastante bien lo que me tocó de experiencia.

Muchas gracias por compartir su experiencia con nosotros.
Nos alegra saber que, aunque su estancia fue breve, disfrutó lo que le tocó vivir con nosotros.
Será un placer recibirle nuevamente en el futuro, ojalá por una estancia más larga para que pueda disfrutar aún más de todo lo que ofrecemos.

¡Hasta pronto!
By Cesar Mata Salado
Reviewed: 10 months ago (18/06/2025)
Date of experience: 06/2025

Bien en general. Aunque el drenaje de la habitación en el area de regadera estaba tapado y salía poca agua de la regadera.

Estimado Sr. Mata
Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que, en general, su estancia fue satisfactoria.

Lamentamos sinceramente los inconvenientes que encontró con el drenaje y la presión de agua en la regadera. Agradecemos que nos lo haya hecho saber, ya que este tipo de observaciones nos permite mejorar. Hemos canalizado su comentario al área correspondiente para darle seguimiento de inmediato.

Esperamos tener el privilegio de recibirle nuevamente muy pronto y brindarle una experiencia aún más placentera.
No Public Name
Reviewed: 10 months ago (18/06/2025)
Date of experience: 06/2025

We had the most wonderful time at Lucerne! We will never stay in any other hotel ! The staff was exceptional. We had the most delicious food ever! The Lucerne made out trip unforgettable!! Thank you so much !!!!!!!

Dear Mr. Golighty
Thank you so much for your wonderful message!
We’re truly honored to know that your stay at The Lucerna was such a memorable part of your trip. Your kind words about our staff and food mean the world to us.

It was a pleasure to have you with us, and we would be absolutely delighted to welcome you back anytime. Thank you again for choosing The Lucerna your appreciation inspires us to keep delivering exceptional experiences.

Warmest regards,
No Public Name
Reviewed: 10 months ago (17/06/2025)
Date of experience: 06/2025

Perfecto

Muchas gracias por tomarse el tiempo para completar nuestra encuesta. Valoramos mucho su opinión y esperamos seguir mejorando para ofrecerle la mejor experiencia.
No Public Name
Reviewed: 10 months ago (16/06/2025)
Date of experience: 06/2025

Awesome highly recommend this hotel

Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience overall. We appreciate your suggestion about heating the pool and will certainly take it into consideration. We hope to welcome you back soon!
By Kim McMahon
Reviewed: 10 months ago (16/06/2025)
Date of experience: 06/2025

Wonderful place with options for food, beverage, and relaxation. The rooms are comfortable and the staff is absolutely wonderful!

Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience overall. We appreciate your suggestion about heating the pool and will certainly take it into consideration. We hope to welcome you back soon!
By Luisa Núñez
Reviewed: 10 months ago (14/06/2025)
Date of experience: 06/2025

It is always a pleasure to stay with you.
We'd like to know how to stay in KTower rooms instead of other rooms. Or how to stay in the main Lucerna tower.

Thank you for your kind message!
To stay in the K Tower or Lucerna Tower, just let us know your preference when booking. We’ll gladly assign your room based on availability.

Please feel free to share your reservation details if you already have one.
By Malika king
Reviewed: 10 months ago (12/06/2025)
Date of experience: 06/2025

Beautiful

Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience overall. We appreciate your suggestion about heating the pool and will certainly take it into consideration. We hope to welcome you back soon!
By Gloria Pena
Reviewed: 10 months ago (11/06/2025)
Date of experience: 06/2025

Quick check in and out, friendly and professional staff, clean room, and nice restaurants. I just wished that the room came with a fridge and/or I was able to access ice on my floor. Overall, great experience and within walking distance to our plastic surgeon:)

Thank you for your kind feedback! We're glad to hear you enjoyed your stay, found our staff friendly and professional, and appreciated the cleanliness and location. We also appreciate your suggestion about the fridge and ice access — we’ll definitely take it into consideration. We hope to welcome you back soon!
No Public Name
Reviewed: 10 months ago (11/06/2025)
Date of experience: 06/2025

Guest has not commented on review

Muchas gracias por tomarse el tiempo para completar nuestra encuesta. Valoramos mucho su opinión y esperamos seguir mejorando para ofrecerle la mejor experiencia.
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