Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,604 reviews
:
By FS
Reviewed: 10 months ago (11/06/2025)
Date of experience: 06/2025

First time here, So after check in I was informed about the next building inside the facility that was more update. But front desk clerk wasn’t informative at all and told me to just go to the other building and figure out myself if I wanted more info.when at room I asked a waiter then a room service the another person (3 people total ) to bring some champagne glass ( I had a very expensive champagne with me for a celebration) they never brought the glasses. I had dinner at the restaurant ( not great food) for a wine list they didn’t have one, so I ask a bottle of Mexican wine and asked how much the waiter told around 800 pesos it was 1,400, not professional.Coning to Tijuana this weekend and The Lucetna will be not my choice.

Thank you for sharing your experience. We’re truly sorry to hear that the service didn’t meet your expectations, especially during such a special occasion. We’ve taken note of your comments regarding the front desk, room service, and restaurant. Clearly, there are areas where we need to improve. We appreciate your honest feedback and hope you’ll consider giving us another chance in the future to provide a better experience.
No Public Name
Reviewed: 10 months ago (10/06/2025)
Date of experience: 06/2025

The room did not include hair conditioner.

Thank you for your feedback. We apologize for the inconvenience caused by the missing hair conditioner in your room. We’ll make sure to address this with our housekeeping team to prevent it from happening again. Your comments help us improve, and we truly appreciate you bringing this to our attention.
No Public Name
Reviewed: 10 months ago (10/06/2025)
Date of experience: 06/2025

Staff was rude and disrespectful. Pool should have a heater.

Thank you for your feedback. We’re very sorry to hear about your experience with the staff — that is certainly not the level of service we aim to provide. We also appreciate your suggestion regarding the pool heating. Your comments are important to us, and we’ll be sure to address these issues internally to improve future guest experiences.
By Cindy Vargas
Reviewed: 10 months ago (09/06/2025)
Date of experience: 06/2025

We had a great experience. We would have liked for the pool to be heated. However, every other aspect was great.

Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience overall. We appreciate your suggestion about heating the pool and will certainly take it into consideration. We hope to welcome you back soon!
By Bert Herrera
Reviewed: 10 months ago (09/06/2025)
Date of experience: 06/2025

Good hotel! Good place for the money! Would stay there again!

Thank you for your kind words! We're glad you enjoyed your stay and found good value for your money. We'd be happy to welcome you back anytime!
By Mercedes Tapia
Reviewed: 10 months ago (09/06/2025)
Date of experience: 06/2025

El hotel es muy bonito, nos quedamos para prepararnos para la quinceañera de mi hija y las fotos quedan muy bonitas

Muchas gracias por compartir tu experiencia. Nos alegra saber que disfrutaron de su estancia y que el hotel fue un buen lugar para prepararse para ese momento especial. Esperamos tenerlos de vuelta pronto.
By Paola Segura
Reviewed: 10 months ago (09/06/2025)
Date of experience: 06/2025

Muy buenas instalaciones y atención general del personal. El buffet del desayuno es muy variado

Muchas gracias por su comentario. Nos alegra saber que disfruto de nuestras instalaciones, la atención del personal y el buffet de desayuno. Esperamos darle la bienvenida nuevamente muy pronto.
No Public Name
Reviewed: 10 months ago (08/06/2025)
Date of experience: 06/2025

Very nice

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.
No Public Name
Reviewed: 10 months ago (07/06/2025)
Date of experience: 06/2025

OUR SLIDING DOOR WAS BROKEN AND WE HAD TO USE A BOARD INSTEAD OF LOCK. OTHERWISE IT WAS A VERY NICE STAY

Thank you for your feedback. We're sorry about the door and are already fixing it. Glad you still enjoyed your stay!
No Public Name
Reviewed: 10 months ago (07/06/2025)
Date of experience: 06/2025

REGULAR

HOTEL BIEN SERVICIO DE 2 ESTRELLAS , SALVO ALIMENTOS Y BEBIDAS DE DESAYUNO EXCELENTE ELLOS MUY BIEN

RECEPCION LA PEOR DE MI VIDA SRITA CERO CAPACITADA Y CON ACTITUD PESIMA

Estimado huesped:
Gracias por compartir su opinión. Nos alegra que haya disfrutado del desayuno y lamentamos sinceramente su experiencia en recepción. Estamos tomando medidas para mejorar ese servicio y evitar que situaciones similares se repitan.

Apreciamos sus comentarios y esperamos poder recibirlo nuevamente para ofrecerle una mejor experiencia
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