Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,604 reviews
:
By Mary Lopez Horta
Reviewed: 10 months ago (03/06/2025)
Date of experience: 05/2025

Staff very nice, food delicious, the place made me feel Relaxed

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.
By araceli acosta
Reviewed: 10 months ago (02/06/2025)
Date of experience: 06/2025

excelente servicio, tuve evento en el salon y todo estuvo muy bien, el capitan encargado estuvo a tento a todo y a todas laa necesidades los meseros muy amables, en cuanto al hospedaje todo sigui con la misma experiencia excelente calidad y servicio

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue satisfactoria y que todos nuestros servicios estuvieron a la altura de sus expectativas.
Esperamos tener el placer de recibirla nuevamente en el futuro. Ha sido un placer atenderle.
By Estefanía Meza
Reviewed: 10 months ago (02/06/2025)
Date of experience: 05/2025

Excelente

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue satisfactoria y que todos nuestros servicios estuvieron a la altura de sus expectativas.
Esperamos tener el placer de recibirla nuevamente en el futuro. Ha sido un placer atenderle.
By ANDY PARTYKA
Reviewed: 10 months ago (02/06/2025)
Date of experience: 05/2025

i don't know how highly this hotel can be prosed, recommended 100% is not in off, its simply amazing experience, I am traveling frequently to different truistic parts of Mexico and different truistic popular European country's ... all of them could learn from Lucerna hotel employees the rea authentic l (not fake) hospitality staring from doorman, fantastic girls at the front desk Alejandra and Iline ( sorry if i misspend) also kitchen employees( Abraham and others ) , total authentic hospitality and grate selections of buffet breakfast , assistance on any of my questions or concerns, It's my new spot when ill return beck to Tijuana. Thank you, ones, more

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.
By SANTIAGO GARCIA
Reviewed: 10 months ago (02/06/2025)
Date of experience: 05/2025

Guest has not commented on review

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.
By Harry Henke
Reviewed: 10 months ago (01/06/2025)
Date of experience: 05/2025

Fantastic as usual.

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.
By Jorge
Reviewed: 10 months ago (31/05/2025)
Date of experience: 04/2025

Guest has not commented on review

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue satisfactoria y que todos nuestros servicios estuvieron a la altura de sus expectativas.
Esperamos tener el placer de recibirla nuevamente en el futuro. Ha sido un placer atenderle.
By Tanya Ahadian
Reviewed: 10 months ago (31/05/2025)
Date of experience: 05/2025

I stayed at hotel lucerna now two times for my medical visits. It’s conveniently located right behind my doctors office. Staff is so helpful. They even gave me a wheelchair to use for the entirety of my stay every single meal that we had there was 10 out of 10 delicious and healthy. My daughter used the pool and it was clean there was someone taking orders for fresh smoothies and beverages. I will definitely be returning.

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.

No Public Name
Reviewed: 10 months ago (30/05/2025)
Date of experience: 05/2025

Debido a su mala actitud, la persona que me llevó la cena el viernes hizo dos veces el cargo de mi cena. Llené el formato de cancelación y nunca cancelaron la operación duplicada. Todas mis facturas de consumos tuve que estarlas solicitando dos o más veces. El internet es malísimo. El agua en la ducha no se iba y se encharcaba

Agradecemos mucho que se haya tomado el tiempo para compartirnos sus comentarios. Lamentamos sinceramente los inconvenientes que experimentó y le aseguramos que estamos revisando cada punto para mejorar nuestro servicio. Valoramos su opinión y esperamos tener la oportunidad de atenderle mejor en el futuro.

Quedamos a su disposición para cualquier aclaración adicional.
No Public Name
Reviewed: 10 months ago (30/05/2025)
Date of experience: 05/2025

Muy agradable la estancia, todo excelente!

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue satisfactoria y que todos nuestros servicios estuvieron a la altura de sus expectativas.
Esperamos tener el placer de recibirla nuevamente en el futuro. Ha sido un placer atenderle.
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