Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Brent Hodgson
Reviewed: 1 year ago (21/10/2025)
Date of experience: 10/2025

Great property. Service provided by the staff was great

We’re so glad you enjoyed your stay and our staff’s service! Hope to see you again soon.
By José Carreón
Reviewed: 1 year ago (20/10/2025)
Date of experience: 10/2025

Habitación de las primeras habitaciones, al fondo por el gimnasio, horribles con olor a humedad y a viejo.

Sin mantenimiento, no se hospeden por nada del mundo en esas habitaciones.

Estimado Sr. Carreon

Lamentamos sinceramente que su experiencia no haya sido satisfactoria y que la habitación no cumpliera con sus expectativas. Le ofrecemos una disculpa por los inconvenientes mencionados; estamos revisando el área para corregir de inmediato los detalles de mantenimiento y olor.

Agradecemos sus comentarios, que nos ayudan a mejorar, y esperamos tener la oportunidad de recibirle nuevamente y brindarle una mejor experiencia.
By Blake Petersen
Reviewed: 1 year ago (20/10/2025)
Date of experience: 10/2025

Very professional staff.
Provided me with plenty of info on the area so I knew the good areas from the bad ones

Thank you very much for your kind words. We’re glad our staff could provide helpful information to make your stay more enjoyable and safe. It was a pleasure hosting you, and we hope to welcome you back soon!

Best regards,
No Public Name
Reviewed: 1 year ago (18/10/2025)
Date of experience: 10/2025

Very excellent.

Thank you very much for your feedback. We are pleased to know you were happy with our service. It will be an honor to welcome you again.
No Public Name
Reviewed: 1 year ago (18/10/2025)
Date of experience: 10/2025

Check in is great

Thank you very much for your feedback. We are pleased to know you were happy with our service. It will be an honor to welcome you again.
No Public Name
Reviewed: 1 year ago (18/10/2025)
Date of experience: 10/2025

FANTASTIC !!!!!!!!!!!!!!!

Thank you so much! We’re thrilled you had a fantastic stay. Looking forward to welcoming you back soon!
No Public Name
Reviewed: 1 year ago (16/10/2025)
Date of experience: 10/2025

Todo muy bien, el único detalle fue que no pusieron sábanas en la cama, solo el edredón. Preguntamos porque y dijeron que era una nueva política.
Primera vez que escucho eso y me parece una política errónea.

Gracias por su comentario. Lamentamos la confusión con la política de las sábanas y agradecemos que nos lo haya señalado. Lo tomaremos en cuenta para mejorar la experiencia de nuestros huéspedes. Esperamos recibirle nuevamente pronto.
By SERGIO OMAR
Reviewed: 1 year ago (16/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
By Veronica Resendiz
Reviewed: 1 year ago (16/10/2025)
Date of experience: 10/2025

I did not have a pleasant stay. The room smelled like urine. May have been the mattress. Not sure if I’ll stay here in the future.

We’re very sorry to hear about the unpleasant odor in your room. This is certainly not the experience we want for our guests. Please know we take this seriously and will investigate immediately to ensure it is resolved.

We hope you’ll give us another chance to provide you with a better stay in the future.
By Carissa Emory
Reviewed: 1 year ago (15/10/2025)
Date of experience: 10/2025

Everything was great except for the shuttle driver who drove me to and from OCC was rude. He did not even say hello to me once even though he drove me multiple times. I speak Spanish and also gave him a nice tip. Everyone else was very friendly.

Thank you for your feedback. We’re glad to hear you enjoyed your stay overall, but we apologize for the shuttle driver’s unfriendly behavior. This is not the experience we want for our guests, and we will address it with our team.

We appreciate your comments and hope to welcome you back for a better experience.
Back to Top CERTIFICATE what's this?