Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,604 reviews
:
By Richard Thompson
Reviewed: 10 months ago (26/05/2025)
Date of experience: 05/2025

Room had no hot water even after alerting the hotel staff. Amenities were fine but Overall unpleasant with no hot water.

Thank you for your feedback. We’re sorry to hear about the inconvenience you experienced during your stay. Please know that we’re looking into the issue to ensure it doesn’t happen again. We appreciate your comments and hope to provide a better experience in the future.
By The Loezas
Reviewed: 10 months ago (26/05/2025)
Date of experience: 05/2025

Customer service was top notch, room cleanliness impeccable and food was 5 star! We will be returning soon and highly recommending this place to our family and friends.

Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our customer service, the cleanliness of your room, and the food. It means a lot to us that you plan to return and recommend us to your family and friends. We look forward to welcoming you back soon!
No Public Name
Reviewed: 10 months ago (26/05/2025)
Date of experience: 05/2025

El Hotel ya se le notan los años, el servicio de los empleados es muy bueno y son muy atentos, el servicio del restaurante no fue muy bueno, las opciones muy limitadas y la relacion de calidad por precio no se nos hizo buena. No hubo buffet dominical solo Brunch el cual es mucho mas caro y a partir de las 10 am, nosotros teníamos que desayunar entre 9 y 10 y no podiamos esperar para aprovechar sus ventajas. En el menu no dice que el buffete no se ofrece en domingos. Mal por ustedes.

Gracias por compartir sus observaciones. Lamentamos que el servicio del restaurante y la oferta de alimentos no hayan cumplido con sus expectativas, así como la falta de información sobre el horario y disponibilidad del buffet dominical. Tomamos muy en serio sus comentarios y los compartiremos con nuestro equipo para mejorar la comunicación y la experiencia gastronómica de nuestros huéspedes.

Nos alegra saber que el servicio del personal fue de su agrado. Esperamos poder recibirle nuevamente y ofrecerle una mejor experiencia.
No Public Name
Reviewed: 10 months ago (26/05/2025)
Date of experience: 05/2025

excelente

Muchas gracias, por tomarse el tiempo de contestar nuestra encuesta de servicio. Lo esperamos nuevamente sera un placer asistirle
By Annie G. Hill
Reviewed: 10 months ago (26/05/2025)
Date of experience: 05/2025

Very Clean, well-run hotel with good restaurants. Everyone was very friendly and so it felt very welcoming, and it's very conveniently located. I can't compare it to other hotels in Tijuana, but this is an excellent option, and the price is very reasonable. I will definitely stay here again, with my family.

Thank you for your wonderful feedback! We’re glad to hear you found our hotel clean, well-managed, and welcoming. It’s great to know you enjoyed our restaurants and convenient location. We appreciate your kind words and look forward to hosting you and your family again soon!
By Richard Turner
Reviewed: 10 months ago (26/05/2025)
Date of experience: 05/2025

We spend 9 nights here 3 to 4 times a year and do really enjoy our stay. With that said the restaurant staff at the buffet and menu restaurant always seem to get a little off track the last few days for some reason, almost like they prefer you to take advantage of the befit as opposed to the menu service. Nothing too serious just frustrating. Food quality is good it’s just a timing thing and maybe language issue but it seems it’s always the last few days of our stay when issues come up. We’ve stayed I think 7 times in the last couple years and it seems every trip that way. But overall it’s a great place. Amazing sushi up in the k tower and always great service there. Bell bits and counter staff are very friendly and helpful.
It is a pleasure to stay there overall I’d say.

Thank you for being a loyal guest and for sharing your detailed feedback. We’re delighted to hear that you enjoy your stays with us and appreciate your kind words about our sushi and the friendliness of our staff.

We also apologize for the issues you’ve experienced with the restaurant service during the last days of your visits. Your comments about timing and communication are important to us, and we will share them with our team to improve consistency throughout your entire stay.

It’s always a pleasure to have you with us, and we look forward to welcoming you back for many more enjoyable visits.
By David Diaz de Leon
Reviewed: 10 months ago (26/05/2025)
Date of experience: 05/2025

Very good

Thank you very much for taking the time to complete our service survey. We look forward to welcoming you again and it will be our pleasure to assist you.
By Bryan Gibbons
Reviewed: 10 months ago (24/05/2025)
Date of experience: 05/2025

Incredible food and great service. Highly recommend!

Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed the food and service. We truly appreciate your recommendation and hope to welcome you back soon
By Ricardo Cobos
Reviewed: 10 months ago (24/05/2025)
Date of experience: 05/2025

Muy mal, en recepción no están enfocados en servicio. Mi llave se desconfiguró 3 veces y en todas ellas me dijeron que tenía que hacer check out cuando mi reserva era por más días. Estaba en un evento en donde se reservaron 80 habitaciones, llegué un día antes que todos los demás y no pudieron apoyarme en darme una habitación con cama King sabiendo que iba con mi esposa. La habitación olía a humedad y el tapete entre las camas estaba todo pegajoso.

Lamentamos sinceramente los inconvenientes que experimentó durante su estancia, especialmente con el servicio en recepción y las condiciones de la habitación. No es la experiencia que queremos ofrecer a nuestros huéspedes. Agradecemos que nos haya informado sobre estos problemas, ya que nos ayudan a mejorar nuestros procesos y la atención al cliente. Estamos trabajando para evitar que situaciones similares ocurran en el futuro. Esperamos poder contar con la oportunidad de brindarle una mejor experiencia en una próxima visita
No Public Name
Reviewed: 10 months ago (24/05/2025)
Date of experience: 05/2025

Just wasn’t what was shown on your webpage

Thank you for your feedback. We apologize for any disappointment and will work to improve. We appreciate your comments
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