Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Miguel Ángel Espinosa quintero
Reviewed: 1 year ago (11/10/2025)
Date of experience: 10/2025

Todo excelente

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
No Public Name
Reviewed: 1 year ago (10/10/2025)
Date of experience: 10/2025

Me encantaría volver muy bonito muy tranquilo, un espacio perfecto para disfrutar y relajarse.

¡Muchas gracias por sus amables palabras! Nos alegra mucho saber que disfrutó de un ambiente tranquilo y relajante. Será un placer recibirle nuevamente muy pronto.
No Public Name
Reviewed: 1 year ago (10/10/2025)
Date of experience: 10/2025

Always professional and top service. Food/beverage always exceed expectations.

Thank you so much for your kind words! We're thrilled to know that our service and food consistently exceed your expectations. It’s always a pleasure to welcome you, and we look forward to your next visit.
By MARIA DE LOS ANGELES GARCIA CA..
Reviewed: 1 year ago (10/10/2025)
Date of experience: 10/2025

BUENA

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
By Mario
Reviewed: 1 year ago (10/10/2025)
Date of experience: 10/2025

my room was far away and next to the street, I didn't like it.

Thank you for your feedback. We’re sorry to hear that the room location did not meet your expectations. On your next visit, please don’t hesitate to let us know your preferences — we’ll do our best to assign you a room that better suits your needs.

We appreciate your comments and hope to welcome you again.
By Ruta Nava
Reviewed: 1 year ago (10/10/2025)
Date of experience: 10/2025

Excelente servicio

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
No Public Name
Reviewed: 1 year ago (09/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
By Kenneth ly
Reviewed: 1 year ago (09/10/2025)
Date of experience: 10/2025

Not value for the pricing in TJ

Thank you for your honest feedback. We’re sorry to hear that you didn’t feel the value matched the pricing during your stay. We constantly review our rates to stay competitive in the Tijuana area, while also maintaining the quality of service and amenities we offer. Your comments are important to us and will be taken into account as we work to improve the guest experience. We appreciate you giving us a try.
By Rachel
Reviewed: 1 year ago (09/10/2025)
Date of experience: 10/2025

The hotel was on TikTok and looked really nice when I arrived the receptionist was being rude the room I got smelled really bad nothing like what it thought it was going to be.

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. What you described is certainly not the standard we strive to uphold, and we sincerely apologize for the issues you encountered with the room and at check-in.

Your comments have been shared with our team to ensure this is addressed internally. We appreciate you bringing this to our attention, and we hope you'll consider giving us another opportunity in the future to provide the experience you were hoping for.
No Public Name
Reviewed: 1 year ago (08/10/2025)
Date of experience: 10/2025

El aire Mi Cuarto, Fria Mucho

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
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