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Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Guadalupe Espinoza
Reviewed: 1 year ago (05/10/2025)
Date of experience: 10/2025

Excelente, a excepción de la privacidad de la habitación porque los ruidos de la habitación vecina se escuchaban claramente durante la noche y puede llegar a incomodar.

Agradecemos mucho su comentario. Nos complace saber que su estancia fue satisfactoria en general. Tomaremos en cuenta su observación sobre el ruido para mejorar la experiencia de nuestros huéspedes
By Kelsha Peterson
Reviewed: 1 year ago (05/10/2025)
Date of experience: 10/2025

The walls are very thin making it feel like there’s someone in your room and making it hard to sleep at night.

We’re sorry to hear that noise affected your rest. We appreciate your feedback and will look into ways to improve sound insulation for a more comfortable stay.
By JUAN PABLO
Reviewed: 1 year ago (04/10/2025)
Date of experience: 09/2025

iS BEEN NICE OUR STAY THERE, AND WE BEEN STAYING WHEN WE ARE IN tIJUANA , tHANKS !

Thank you for your continued trust and kind words! We’re always happy to welcome you back whenever you’re in Tijuana. See you again soon!
By Israel
Reviewed: 1 year ago (04/10/2025)
Date of experience: 09/2025

that’s amazing

Thank you! We're thrilled to hear that—it means a lot to us!
By Gabriel
Reviewed: 1 year ago (03/10/2025)
Date of experience: 10/2025

Excellent stay!

Thank you for your kind words! We're delighted you had an excellent stay and hope to welcome you back soon.
By Carla DeBoer
Reviewed: 1 year ago (03/10/2025)
Date of experience: 10/2025

The staff were all friendly and nice. The room AC did not work and never cooled the room even though it ran all day and night. I tried room service 4 times through out the day with no one answering. I went and asked the front desk about this. They told me to go back to my room and try again. Surprise! Someone answered. The chicken broth was amazing! We ate once in the resuraunt. The carrot cake was excellent. When the room was cleaned, they did not get under the beds or the desk area.

Thank you for your feedback. We’re glad you enjoyed our staff and dining options. We apologize for the issues with the AC, room service, and cleaning, and we are working to improve these. We hope to welcome you again for a better experience.
No Public Name
Reviewed: 1 year ago (03/10/2025)
Date of experience: 09/2025

Good

Thank you! We're glad you had a good experience. We hope to see you again soon!
By Stephanie Campos
Reviewed: 1 year ago (03/10/2025)
Date of experience: 09/2025

Guest has not commented on review

Muchas gracias por tomarse el tiempo de contestar nuestra encuesta de servicio, Tomamos en cuenta cada uno de sus comentarios, nos disculpamos si no cumplimos con sus expectativas, nuestro equipo esta comprometido con cumplir con lo estandares que usted merece.
Le mandamos un gran saludo, la esperamos pronto nuevamente.
By Oscar
Reviewed: 1 year ago (02/10/2025)
Date of experience: 10/2025

Bien

Muchas gracias por su valoración. Nos complace saber que quedó satisfecho con el servicio. Será un honor recibirle nuevamente
By Rebecca Billman
Reviewed: 1 year ago (02/10/2025)
Date of experience: 09/2025

We stay at this hotel everytime for our treatment. This time I booked my room got changed several times and we had two rooms, that we needed right by each other. First time it was on the 5th floor by each other and then I called and said we would be late coming in and asked if my rooms were the same rooms I reserved. Told yes. Get there and the only rooms available was on the 2nd floor and other on 3rd floor. Two of my outlets to plug stuff in didn't work. Toilet kept clogging. I was very mad cause I told them several times that we needed rooms together because our other party had never been to Mexico.

We truly apologize for the inconvenience during your stay — especially the room changes, the separation of your group, and the maintenance issues. We understand how frustrating this must have been and appreciate your patience.

Your feedback is very important to us, and we’re already working to improve. We hope to have the chance to welcome you back and provide the experience you deserve.
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