Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,604 reviews
:
By javier san vicente
Reviewed: 11 months ago (13/05/2025)
Date of experience: 04/2025

Excelente experiencia felicidades

Estimado Sr San Vicente,
Agradecemos sinceramente sus amables palabras y nos alegra mucho saber que tuvo una excelente experiencia con nosotros.
Nos llena de satisfacción saber que disfrutó de la calidad de nuestras habitaciones, así como del servicio amable y eficiente de nuestro personal.
Esperamos recibirlo nuevamente en nuestro hotel pronto.
By David
Reviewed: 11 months ago (13/05/2025)
Date of experience: 05/2025

El hotel requiere una remodelación de las habitaciones ya que son muy viejas y no cumplen con requisitos minimos actuales de la industria

Estimado Sr David
Agradecemos sus valiosos comentarios post-estancia, estos nos ayudan a saber en que podemos mejorar para ofrecerles una mejor calidad y confort durante sus visitas. Esperamos que en su proxima estancia podamos cumplir con sus expectativas.
No Public Name
Reviewed: 11 months ago (12/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Estimado Sr Navarrete
Muchas gracias por sus amables comentarios, esperamos seguir ofreciendole un servicio y calidad excelente durante sus estancias futuras.
By Anthony Reyes
Reviewed: 11 months ago (12/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Estimado Sr. Reyes
Agradecemos sinceramente sus amables palabras y nos alegra mucho saber que tuvo una excelente experiencia con nosotros.
Nos llena de satisfacción saber que disfrutó de la calidad de nuestras habitaciones, así como del servicio amable y eficiente de nuestro personal.
Esperamos recibirlo nuevamente en nuestro hotel pronto.
No Public Name
Reviewed: 11 months ago (12/05/2025)
Date of experience: 05/2025

GREAT!!

Dear Mr. Herrera
We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with us.
We are delighted to know that you enjoyed the quality of our rooms and the friendly and efficient service of our staff.
We look forward to welcoming you back to our hotel soon.
By Robert Herrera
Reviewed: 11 months ago (12/05/2025)
Date of experience: 05/2025

Had a great time, super nice staff. A great place to stay.

Dear Mr. Herrera
We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with us.
We are delighted to know that you enjoyed the quality of our rooms and the friendly and efficient service of our staff.
We look forward to welcoming you back to our hotel soon.
By EMMANUEL RAMOS
Reviewed: 11 months ago (12/05/2025)
Date of experience: 05/2025

this is my first visit to hotel LUCERNA and it was a very pleasant experience, since when we called to make the room reservation the gentleman was very attentive and kind, upon arriving at the hotel the young lady who received us was very attentive and provided very necessary information about the hotel and recommendations since it was my first time in this location, on the other hand, the team at the bar and the restaurant, each staff member of this hotel has a unique characteristic, which is their attention and kindness, definitely my next visit my stay will be at hotel LUCERNA.

Dear Mr. Ramos,

Thank you for sharing your wonderful experience with us. We are pleased to know that from the moment you made your reservation until your arrival, you felt well attended to by our staff.
We are glad that you enjoyed the service in the bar and restaurant, and that our team's friendliness made your first visit a memorable one.
We look forward to your next stay at the Lucerna Hotel. Your preference and satisfaction are very important to us.
By Cesar Basurto
Reviewed: 11 months ago (12/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Estimado Sr. Basurto
Muchas gracias por su amable valoracion, esperamos volver a recibirlo nuevamente y seguir ofreciendole un excelente servicio!
No Public Name
Reviewed: 11 months ago (11/05/2025)
Date of experience: 05/2025

I enjoyed my time at Lucerna. The hotel is nice and the staff is great. I will be back again. Thanks

Dear Mr. Copeland,
Thank you very much for your kind review. We hope to welcome you back and continue providing excellent service!
No Public Name
Reviewed: 11 months ago (11/05/2025)
Date of experience: 05/2025

Excellent!


Dear Mr. Messier,
Thank you very much for your kind comments. We look forward to welcoming you back soon.
It´s a pleasure to assist you!
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