Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,604 reviews
:
By Ricardo
Reviewed: 11 months ago (09/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
No Public Name
Reviewed: 11 months ago (09/05/2025)
Date of experience: 05/2025

It was an enjoyable stay. The employees were friendly and courteous.

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Carlos Uro
Reviewed: 11 months ago (09/05/2025)
Date of experience: 05/2025

No habia control remoto.
No habia cortina en el baño

Lamentamos sinceramente los inconvenientes que experimentó durante su servicio. Agradecemos mucho que se haya tomado el tiempo para compartir su experiencia, ya que esto nos ayuda a identificar áreas de mejora. Estamos tomando medidas para asegurarnos de que situaciones como esta no se repitan. Esperamos poder servirle mejor en el futuro y recuperar su confianza
No Public Name
Reviewed: 11 months ago (08/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
No Public Name
Reviewed: 11 months ago (08/05/2025)
Date of experience: 05/2025

excelente

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
By Jamilah Vargas
Reviewed: 11 months ago (08/05/2025)
Date of experience: 05/2025

My overall experience was excellent and the hospitality was excellent

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Bertha Velázquez
Reviewed: 11 months ago (08/05/2025)
Date of experience: 05/2025

Clean and nice hotel, comfortable beds

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 11 months ago (07/05/2025)
Date of experience: 05/2025

El hotel parece que este cuidado, sin embargo, una remodelada estaría muy bien. La imagen cuenta mucho, la iluminación para ser un hotel Business. Falto cafetera que ahora todos ofrecen.

Gracias por tomarse el tiempo de compartir su opinión. Sus comentarios son muy valiosos para nosotros y los tomaremos en cuenta para seguir mejorando nuestros servicios e instalaciones. Esperamos poder darle la bienvenida nuevamente muy pronto
By Luis Martinez
Reviewed: 11 months ago (07/05/2025)
Date of experience: 05/2025

It was great,but was hoping to stay on the pool side instead of the street side...but those rooms were already taken that was my only issue...other than that this is where I always stay...safe and the staff are amazing...great place

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 11 months ago (07/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
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