Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By arturo aguirre Escalante
Reviewed: 1 year ago (17/09/2025)
Date of experience: 09/2025

sooliamos quedarnos en Towers misma compañia esta vez quizimos tratar Lucerna pero no fue la mejor idea proxima vez quedarems en towars a proposito tapetes ya son muy viejos y apestan hay que cambiarlos

Gracias por compartir su opinión. Lamentamos que su experiencia en Lucerna no haya sido la esperada. Tomaremos en cuenta sus comentarios, especialmente sobre el estado de los tapetes, y los compartiremos con el equipo de mantenimiento. Esperamos tener la oportunidad de recibirle nuevamente.
Saludos cordiales.
By Jeff Richardson
Reviewed: 1 year ago (16/09/2025)
Date of experience: 09/2025

Guest has not commented on review

Thank you very much for completing our service survey. We hope to welcome you again very soon.
By Susana Gonzales
Reviewed: 1 year ago (16/09/2025)
Date of experience: 09/2025

We alerted front desk that the balcony door did not lock three times, they said they would send maintenance and never did. Also, this stay was not pleasant as the people in the next room kept slamming their doors.

Thank you for your feedback. We sincerely apologize for the inconvenience regarding the balcony door and the noise issues during your stay. Your comments have been shared with our team to ensure better follow-up and guest experience in the future. We hope to have the opportunity to welcome you again and provide a much more pleasant stay.
Best regards
No Public Name
Reviewed: 1 year ago (15/09/2025)
Date of experience: 09/2025

El hotel es muy viejo y aunque algunas cosas se ven semi renovadas, a algunas otras les falta mucha atención. En los cuartos se escucha todo, demasiado ruido en la madrugada.

Buenos dias gracias por su comentario. Lamentamos los inconvenientes durante su estancia. Estamos trabajando en mejorar nuestras instalaciones y tomaremos en cuenta tus observaciones, especialmente sobre el ruido. Esperamos poder recibirle nuevamente y ofrecerle una mejor experiencia.
No Public Name
Reviewed: 1 year ago (15/09/2025)
Date of experience: 09/2025

Overall experience, the room was dirty. The restroom was dirty. The floor was sticky. The iron did not work and the blow dryer. Very poor quality.

Dear Ms. Crystal,
We are very sorry to hear that your stay did not meet your expectations, especially regarding the cleanliness of the room and bathroom. We understand how uncomfortable it must have been to find the apartment in poor condition and that both the iron and hairdryer did not work properly.
We appreciate you highlighting the staff's friendliness and other positive aspects.
Your comments help us identify areas for improvement and will be shared with our team so we can take the necessary measures.
By javier roldan
Reviewed: 1 year ago (15/09/2025)
Date of experience: 09/2025

muy bien, la calidad de los alimentos muy buena su restaurante de sushi espectacular, lo unico que no me enviaron mi factura del hospedaje y tuve que hablar 2 veces para poderla conseguir pero todo lo demas muy bien

Estimado Sr. Roldan
Muchas gracias por sus amables comentarios, agradecemos que se haya tomado el tiempo de responder nuestra encuesta y hacernos sus observaciones, esto nos ayuda a saber en que áreas de oportunidad podemos trabajar y así poder ofrecerle una mejor experiencia en sus próximas estancias.
Lamentamos mucho que el tema de facturación haya demorado, trabajaremos en ello para hacer el proceso mas eficiente.
Saludos!
By Connie Kesler & Rob Fitch
Reviewed: 1 year ago (15/09/2025)
Date of experience: 09/2025

This was our second stay at this hotel and have been very satisfied both times. The cleaning staff were so amazing at leaving us "little" things, such as toilet paper folded as flowers, hand towels rolled as small baskets, etc. Very creative and enjoyable and felt "personal" which was nice. The staff at this hotel is always professional but still "friendly" beyond expectations and, our impression, enjoyed their jobs and guests. We couldn't have expected anything better than we received in all portions of this hotel, including the restaurant, bar and main hotel! We don't hesitate to recommend this hotel, particularly with reasonable rates through BioAdvanced Medical Clinic that provides a discount! Doesn't get any better than that!!!!

Dear Connie Kesler & Rob Fitch,

Thank you so much for taking the time to share your experience and for choosing to stay with us again during your visit.

We are delighted to know that the personalized attention and thoughtful touches provided by our housekeeping team made your stay even more special. We deeply appreciate your words regarding the kindness and professionalism of the entire staff, as our goal is always to provide a warm and memorable experience for our guests.

It is a true pleasure to know that every area of the hotel met your expectations and that you would recommend our property. We sincerely appreciate your recognition and hope to have the opportunity to welcome you back many more times.
No Public Name
Reviewed: 1 year ago (14/09/2025)
Date of experience: 09/2025

La comida del bufet es de muy mala calidad toda la familia nos enfermamos del estómago vomitamos y diarrea
no teníamos las toallas para cada uno y ni shampoo ,jabón para las manos y cuerpo y ni agua para beber

Estimada Srita Saide
Lamentamos mucho el inconveniente que presento con nuestro buffet, nos apena mucho la situación. Esperamos que en alguna estancia futura podamos reivindicarnos ofreciéndoles una mejor calidad en todos los aspectos. Para nosotros su satisfacción y comodidad es importante.
Saludos!
By Melissa isabel Ureña gomez
Reviewed: 1 year ago (11/09/2025)
Date of experience: 09/2025

Muy agusto, muy tranquilo y el área de alberca muy relajante , excelente atención. Sólo fallas con el Internet.

¡Muchas gracias por su comentario! Nos alegra saber que disfrutó de una estancia tranquila y de nuestras áreas. Agradecemos también su observación sobre el internet; trabajaremos para mejorar ese aspecto. ¡Esperamos recibirle nuevamente muy pronto!
By Jorge
Reviewed: 1 year ago (11/09/2025)
Date of experience: 09/2025

Grata estancia, gracias

¡Muchas gracias! Nos alegra saber que tuvo una grata estancia. Será un placer recibirle nuevamente.
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