Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Adriana Tellez
Reviewed: 1 year ago (11/09/2025)
Date of experience: 09/2025

Todo muy bien. Puse 4 en condiciones de habitación porque vengo de trabajo y requería más luz en mi habitación. Todo lo demás, excelente!

¡Muchas gracias por su comentario! Nos alegra saber que su experiencia fue excelente en general. Agradecemos su observación sobre la iluminación y la tomaremos en cuenta para mejorar. Esperamos recibirle nuevamente muy pronto.
No Public Name
Reviewed: 1 year ago (11/09/2025)
Date of experience: 09/2025

Your service is good. I would like to have the invoice in my e-mail. I have to call for it.

Thank you for your feedback! We’re glad you enjoyed the service and apologize for the inconvenience with the invoice. We’ll work on improving this process.
No Public Name
Reviewed: 1 year ago (10/09/2025)
Date of experience: 09/2025

I would not stay here again. The room was tiny, I was told there was a mini fridge which there wasn’t so nowhere to keep things cold. Except the water in the shower was cold and I couldn’t get it warm. The internet was spotty. I cancelled my reservations for the week and went to another hotel. I was also told the breakfast was included which it wasn’t so I had to pay extra for that. The drawers wouldn’t stay closed so they were opened into the walking space. The whole experience was not a good one.

We’re very sorry to hear that your experience did not meet your expectations. We truly appreciate you taking the time to share this detailed feedback — it helps us identify areas where we must improve. Please accept our sincere apologies for the inconveniences you encountered. We will review your comments internally to ensure this does not happen again.
No Public Name
Reviewed: 1 year ago (10/09/2025)
Date of experience: 09/2025

Buena

¡Muchas gracias por sus amables palabras! Nos alegra saber que disfrutó su estancia con nosotros. Apreciamos mucho su opinión y esperamos recibirle nuevamente muy pronto.
No Public Name
Reviewed: 1 year ago (09/09/2025)
Date of experience: 09/2025

The hotel was exactly as described, we were treated exceptionally well. The staff was helpful and efficient. Highly recommend it.

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and that our team made a positive impression. It was a pleasure hosting you, and we truly appreciate your recommendation. We hope to welcome you back again soon!
By Blanca Aguado
Reviewed: 1 year ago (08/09/2025)
Date of experience: 09/2025

Excellent service, beautiful place

Thank you! We're glad you had a great experience. We hope to welcome you back soon!
By ALEX RICARDO
Reviewed: 1 year ago (07/09/2025)
Date of experience: 09/2025

Guest has not commented on review

Muchas gracias por contestar la encuesta, estaremos encantados de recibirle nuevamente!
Saludos
No Public Name
Reviewed: 1 year ago (06/09/2025)
Date of experience: 09/2025

Excellent

Thank you! We're glad you had a great experience. We hope to welcome you back soon!
By Michael Estrada
Reviewed: 1 year ago (06/09/2025)
Date of experience: 08/2025

We only stayed one night but the hotel was clean and staff was friendly

Thank you! We're glad you had a great experience. We hope to welcome you back soon!
No Public Name
Reviewed: 1 year ago (05/09/2025)
Date of experience: 09/2025

I would definitely stay here again.

Thank you for your feedback and for giving us the opportunity to improve. We're glad to hear you'd stay with us again — we look forward to welcoming you back soon!
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