Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,605 reviews
:
No Public Name
Reviewed: 11 months ago (28/04/2025)
Date of experience: 04/2025

Very nice and comfortable

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Rosa Balcazar
Reviewed: 11 months ago (28/04/2025)
Date of experience: 04/2025

el cuarto esta en una condición muy deteriorada que la primera impresión parece estar sucio la persona del mostrador atendió rápido y amable pero el demás personal no es muy atento creo que el edificio principal debería estar mas cuidado, esperaba mas calidad en este hotel

Gracias por compartir su experiencia. Lamentamos que la condición de la habitación y el edificio no haya sido la esperada, y que el servicio no haya sido consistente. Sus comentarios nos ayudan a identificar áreas de mejora para ofrecer un mejor servicio en futuras visitas.
No Public Name
Reviewed: 11 months ago (28/04/2025)
Date of experience: 04/2025

Guest has not commented on review

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
No Public Name
Reviewed: 11 months ago (28/04/2025)
Date of experience: 04/2025

Guest has not commented on review

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 11 months ago (28/04/2025)
Date of experience: 04/2025

Always a pleasure to stay with you at Hotel Lucerna‼️

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Grant Sammons
Reviewed: 11 months ago (27/04/2025)
Date of experience: 04/2025

I don’t think my room heater was working but luckily it wasn’t that cold at night. Only draw back is the adjoining rooms. I could hear my neighbors clearly when they were talking

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 11 months ago (26/04/2025)
Date of experience: 04/2025

Overall everything was excellent. The only thing that I disliked was that on the Internet said that you would have a free Buffet in the morning we went to claim they were going to charge me $20 per person. We went to ask at the reservation desk and they said they couldn’t do anything about it. .Second there is no USB connections in the rooms they were only on the ground level. would I stay here again? Yes they were that nice.

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 11 months ago (25/04/2025)
Date of experience: 04/2025

Guest has not commented on review

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
No Public Name
Reviewed: 11 months ago (25/04/2025)
Date of experience: 04/2025

The AC didn’t work great, food in the restaurant expensive, kind staff

Thank you for sharing your experience with us. We apologize about the incovinence, we are already working on your observations We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 11 months ago (25/04/2025)
Date of experience: 04/2025

Excelente!!

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
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