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Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
No Public Name
Reviewed: 1 year ago (02/09/2025)
Date of experience: 08/2025

Excelente !!

Muchas gracias por su amable comentario, estaremos encantados de recibirle nuevamente!
Saludos
No Public Name
Reviewed: 1 year ago (01/09/2025)
Date of experience: 08/2025

As a client of 30 years I am always pleased, Claudia, the manager is wonderful and always sees that I like all the guests are as comfortable as possible. However, my experience with room service and the Happy Hour on the 5th floor with subpar at best. Room service could not get my orders straight, and the Happy Hour was out of food 1/2 the way through the hour that it was offered and it was not being replenished. When they were out they were out. If you are going to advertise an hour window, then please make sure what you are advertising is available. The communication between front desk to room service needs to be improved. My meals were arriving incorrect or cold. But all and all I love the hotel, have come to know the staff on a first name basis, I love my room and I will be back. But please fix the Happy Hour food service and improve on the room service. I would greatly appreciate it

Thank you so much for your continued loyalty over the past 30 years. We're thrilled that you feel at home with us and truly appreciate your kind words about Claudia and our team.

We’re sorry to hear about the issues with room service and Happy Hour — your feedback is important and we’re addressing these concerns to improve communication and ensure better consistency.

We value your support and can’t wait to welcome you back soon.
By Rudy Arambula
Reviewed: 1 year ago (01/09/2025)
Date of experience: 08/2025

Great

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Enrique Montero
Reviewed: 1 year ago (31/08/2025)
Date of experience: 08/2025

Muy buena

Muchas gracias por su amable comentario, estaremos encantados de recibirle nuevamente!
Saludos
By Nick Lowe
Reviewed: 1 year ago (30/08/2025)
Date of experience: 08/2025

It was very nice and exceeded our expectations. We are at villa marina restaurant across the street and it was fabulous.

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Fabiola Eldomyaty
Reviewed: 1 year ago (29/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Muchas gracias por su amable comentario, estaremos encantados de recibirle nuevamente!
Saludos!
By Gustavo Peña
Reviewed: 1 year ago (29/08/2025)
Date of experience: 08/2025

Excelente

Muchas gracias por su amable comentario, estaremos encantados de recibirle nuevamente!
Saludos!
No Public Name
Reviewed: 1 year ago (29/08/2025)
Date of experience: 08/2025

Un buen hotel, desafortunadamente tuve inconvenientes con mi desayuno, me lo entregaron 2 horas tarde y la fruta ya sabía mal, eso si (me aplicaron cortesía), pero el señor que entregaba la comida siempre estaba como molesto, de mala gana agarraba los platos o bien yo misma debía darle la charola de os trastes sucios.

Me agradó mucho la conectividad, muy bien para incluso trabajar ahí, calidad de la comida 9/10 vale la pena por el precio, todo muy rico (excepto la fruta en mal estado que comente).

Gracias por su comentario.
Lamentamos los inconvenientes con el desayuno y el servicio. Agradecemos sus comentarios positivos sobre la conectividad y la calidad de la comida. Esperamos recibirle nuevamente.
By Bruno
Reviewed: 1 year ago (28/08/2025)
Date of experience: 08/2025

Buena

Muchas gracias por su amable comentario, estaremos encantados de recibirle nuevamente!
Saludos!
By Daniela Hernández Rincon
Reviewed: 1 year ago (27/08/2025)
Date of experience: 08/2025

Realmente no fue una experiencia muy grata, la habitación que me otorgaron se encontraba en el primer piso y me parecía muy inseguro y como si cualquiera se pudiera meter, el olor a drenaje en la habitación era constante, las alfombras de afuera sumamente sucias, no me pusieron shampoo y crema para el siguiente día, son cosas básicas que no deberían suceder … el gimnasio excelentes condiciones y el buffet también excelente

Lamentamos que su experiencia no haya sido satisfactoria.
Tomamos nota de sus comentarios para mejorar. Nos alegra que haya disfrutado del gimnasio y el buffet. Esperamos tener la oportunidad de atenderle mejor en el futuro.
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