Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Ben Jackson
Reviewed: 1 year ago (27/08/2025)
Date of experience: 08/2025

Guest has not commented on review

We’re glad to hear that you had a pleasant experience. We look forward to welcoming you again very soon.
No Public Name
Reviewed: 1 year ago (27/08/2025)
Date of experience: 08/2025

Excelente servicio , increíbles instalaciones. Seria mejor que las TV fueran mas nuevas y que tuvieras APP de streaming como NETFLIX, DISNEY PLUS , ETC.

Gracias por su comentario.
Nos alegra que haya disfrutado del servicio e instalaciones. Tomamos en cuenta su sugerencia sobre las TVs y las plataformas de streaming para seguir mejorando. Será un placer recibirle nuevamente.
By Marie Broskovich
Reviewed: 1 year ago (27/08/2025)
Date of experience: 08/2025

The hotel is beautiful, the service 5 star. Everyone was warm and friendly and took care of all of my needs

Thank you so much for your kind words!
We’re delighted to hear that you enjoyed your stay and felt well taken care of by our team. It was a pleasure having you with us, and we hope to welcome you back soon.
No Public Name
Reviewed: 1 year ago (26/08/2025)
Date of experience: 08/2025

The overall experience was great! The staff was great as well. My only wants was for a refrigerator and a microwave to be in the room.

Dear Ms. Margot
Thank you very much for your kind comments. We look forward to welcoming you back and making your experience even more enjoyable.
Best regards, Hotel Lucerna Tijuana.
No Public Name
Reviewed: 1 year ago (26/08/2025)
Date of experience: 08/2025

Guest has not commented on review

¡Muchas gracias por contestar nuestra encuesta de servicio! Nos alegra saber que todo fue de su agrado. Esperamos recibirle nuevamente muy pronto.
By Jesús Ramón Yanes Castro
Reviewed: 1 year ago (26/08/2025)
Date of experience: 08/2025

Excelente

¡Muchas gracias por su comentario! Nos alegra saber que todo fue de su agrado. Esperamos recibirle nuevamente muy pronto.
By Martha
Reviewed: 1 year ago (26/08/2025)
Date of experience: 08/2025

Bien

¡Muchas gracias por su comentario! Nos alegra saber que todo fue de su agrado. Esperamos recibirle nuevamente muy pronto.
By Marie Broskovich
Reviewed: 1 year ago (26/08/2025)
Date of experience: 08/2025

I enjoyed my time. The staff were amazing..

Thank you so much for your kind words! We're delighted to hear that you enjoyed your time with us and that our staff made a great impression. We truly appreciate your feedback and hope to welcome you back soon!
No Public Name
Reviewed: 1 year ago (26/08/2025)
Date of experience: 08/2025

Hot. Very hot

Thank you for your feedback. We're sorry to hear about the issue with the air conditioning and understand how uncomfortable that must have been. Our maintenance team is already addressing it to ensure it doesn’t happen again. We hope to have the opportunity to welcome you back and provide you with a fully satisfactory experience.
By Mason Keeling
Reviewed: 1 year ago (25/08/2025)
Date of experience: 08/2025

Very satisfied. Clean room. Gave us the option of pool or city view. The service in the bar is always top notch. Been staying here for 10 years every time we visit TJ from SD. Book with conference!

Thank you for your continued loyalty over the past 10 years — it truly means a lot to us! We're so glad to hear you were satisfied with your stay, enjoyed the clean room and the view options, and that our bar service continues to impress. We look forward to welcoming you back on your next visit from San Diego. Don’t forget to book with Conference for the best experience!
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