Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,606 reviews
:
By Ann Muench
Reviewed: 1 year ago (05/04/2025)
Date of experience: 04/2025

Our Air conditioner did not work. So too hot to sleep

Thank you for sharing your experience with us. We are working on your comments, they are very important for us.
Please if you need anything else, let us know it will be a pleasure to assited you.
By Victor
Reviewed: 1 year ago (04/04/2025)
Date of experience: 04/2025

Estuvo genial

Estimado Sr. Victor
Agradecemos que se haya tomado el tiempo de evaluar su experiencia en nuestras instalaciones. Nuestro equipo del Restaurante ya se encuentra trabajando en sus facturas para enviárselas el día de hoy. Quedamos a sus ordenes para cualquier cosa!
By Bernardo lucero
Reviewed: 1 year ago (04/04/2025)
Date of experience: 04/2025

Guest has not commented on review

Estimado Sr. Bernardo
Agradecemos que se haya tomado el tiempo de evaluar su experiencia en nuestras instalaciones. Nuestro equipo del Restaurante ya se encuentra trabajando en sus facturas para enviárselas el día de hoy. Quedamos a sus ordenes para cualquier cosa!
By Victoria Castañeda
Reviewed: 1 year ago (04/04/2025)
Date of experience: 03/2025

Some years ago I used to stay in this hotel, in my last stay on March, the room did not have safe box, I called to front desk and they sent one, however it was locked, they take significant time to another person go to the room to unlocked. Also, when I did the check out I request the invoice and the person confirmed that was sent, however I never received it, I contacted the hotel to resend the invoice and persons are not very kind and if is a resend should be immediately and not take 2 days or is the time until now that I have wait, because I continue waiting my invoice, so please send the invoices on a timely manner and also please take care about maintenance of the rooms because one of the drawers was broken. Thank you

Thank you for sharing your experience with us. We are working on your comments, they are very important for us.
Please if you need anything else, let us know it will be a pleasure to assited you.
By Arturo Islas
Reviewed: 1 year ago (03/04/2025)
Date of experience: 04/2025

Old facility
Swimming pool cold
Gym very old

Hello Mr. Islas
Thank you for sharing your experience with us. We are working on your comments, they are very important for us.
Please if you need anything else, let us know it will be a pleasure to assited you.
No Public Name
Reviewed: 1 year ago (02/04/2025)
Date of experience: 04/2025

Excelente

Estimado Sr. Espinoza
Agradecemos sus valiosos comentarios respecto a su estancia, esperamos recibirlo nuevamente de regreso muy pronto para poder seguir brindándole la calidad de servicio que merece!
By Kleber Bonilla
Reviewed: 1 year ago (02/04/2025)
Date of experience: 03/2025

por favor apoyenme ubicando/enviado 3 facturas de consumo de restaurante que he solicitado, por algun problema en su pagina web las facturas no se enviaron al correo electronico proporcionado gmartinez@enermech.com y kbonilla@enermech.com.

Estimado Sr Bonilla
Agradecemos que se haya tomado el tiempo de evaluar su experiencia en nuestras instalaciones. Nuestro equipo del Restaurante ya se encuentra trabajando en sus facturas para enviárselas el día de hoy. Quedamos a sus ordenes para cualquier cosa!
By JORGE BETANCOURT
Reviewed: 1 year ago (02/04/2025)
Date of experience: 03/2025

Guest has not commented on review

Estimado huesped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro
By Teresa Vazquez
Reviewed: 1 year ago (01/04/2025)
Date of experience: 03/2025

Staff very attentive and hotel is clean, the value not so good as I paid extra to stay on the fifth floor for the extra amenities but there was no one there to attend us on the first night, there was food laid out but no plates, second night there was a staff member but when I requested a glass of wine it looked more like a tasting than a regular pour, the extra I paid for the amenities was a waste of money. I will not stay on the fifth floor again, not worth it.

Good Morning Miss Teresa
Thank you for sharing your experience with us. We are working on your comments, they are very important for us.
Please if you need anything else, let us know it will be a pleasure to assited you.
No Public Name
Reviewed: 1 year ago (01/04/2025)
Date of experience: 03/2025

Guest has not commented on review

Estimada huesped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro
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