Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
No Public Name
Reviewed: 1 year ago (21/08/2025)
Date of experience: 08/2025

Nos abrió la puerta una camarista (sin tocar la puerta antes) a las 9 de la mañana a pesar de tener el candado de NO MOLESTAR

Lamentamos lo ocurrido y ofrecemos una sincera disculpa. Estamos reforzando nuestros protocolos internos para asegurar que se respete siempre la privacidad de nuestros huéspedes. Agradecemos sus comentarios, que nos ayudan a mejorar continuamente.
No Public Name
Reviewed: 1 year ago (20/08/2025)
Date of experience: 08/2025

Good, but the check in time is very excessive and it would be much better if you could improve it. Like cut it in less than half the time.

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Natalia
Reviewed: 1 year ago (20/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 1 year ago (18/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Andy
Reviewed: 1 year ago (15/08/2025)
Date of experience: 08/2025

Amazing!!!!! Staff is great !! Very clean rooms ! 5 th floor breakfast and snacks always good , but the staff up there is so very nice , very pleasant and helpful . Can’t say enough about the guys ! We couldn’t do without them Thank u for everything Andy

Thank you so much, Andy! We're glad you enjoyed your stay, especially the clean rooms and the 5th floor service. Your kind words about our staff mean a lot — we truly appreciate you!
By Jose Roman
Reviewed: 1 year ago (13/08/2025)
Date of experience: 08/2025

The hotel is beautiful, amazing entrance, lobby, restaurants, and bar. The only down fall is the rooms and hallways, smells very humid and outdated. Rooms need to be modernized.

Thank you for your kind words about our facilities. We appreciate your feedback on the rooms and hallways — it’s valuable as we work on future improvements. We hope to welcome you again soon!
By Abraham Mondrag+on
Reviewed: 1 year ago (12/08/2025)
Date of experience: 08/2025

Hotel muy bonito, me gustó. Pero no es para trabajar en la habitación ya que la señal de internet es muy mala. Después de 7 días sigo esperando la factura.

Muchas gracias por su comentario. Nos alegra saber que le gustó el hotel. Lamentamos los inconvenientes con la señal de internet y la demora en la factura. Estamos trabajando para mejorar estos aspectos y le pedimos disculpas por las molestias. Esperamos tener la oportunidad de atenderle mejor en una próxima visita.
By Jesmina Ramirez
Reviewed: 1 year ago (10/08/2025)
Date of experience: 07/2025

Perfect

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 1 year ago (09/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Michael Watts
Reviewed: 1 year ago (08/08/2025)
Date of experience: 08/2025

Excellent

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
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