Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
No Public Name
Reviewed: 1 year ago (08/08/2025)
Date of experience: 08/2025

Se supone que ponen en el cuarto botellas de agua, los primeros 3 o 4 días nunca lo hicieron
Llame a recepción y dijeron que me las llevarían y nunca llegaron
Les sugiero que pongan más de una toalla de manos y facial, se necesitan
Me encanta la ubicación del hotel y de los cuartos #700

Gracias por sus comentarios. Lamentamos los inconvenientes y tomamos nota de sus sugerencias. Nos alegra que haya disfrutado la habitación y la ubicación. ¡Esperamos verla pronto!
By KAREN MAGAÑA
Reviewed: 1 year ago (08/08/2025)
Date of experience: 08/2025

HABIA MUCHO RUIDO EN LA HABITACION

Estimada huésped:

Lamentamos las molestias ocasionadas por el ruido en su habitación. Agradecemos sus comentarios y trabajaremos para mejorar este aspecto.
By Martin rios
Reviewed: 1 year ago (08/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Cesar Mata
Reviewed: 1 year ago (06/08/2025)
Date of experience: 08/2025

Nice room but the the sink was partially clogged. Friendly staff and easy to check in and out

Thank you for sharing your experience. We’re glad to hear you enjoyed the room and found our staff friendly and check-in/out easy.

We apologize for the inconvenience caused by the sink issue and will address it promptly to improve our service.

We appreciate your feedback and hope to welcome you again soon
No Public Name
Reviewed: 1 year ago (06/08/2025)
Date of experience: 08/2025

The only bad experience was that none of my credit cards worked at the restaurant! I used it for checked in no problem, I called all my bank and they said it was never posted on the credit card.

Thank you for your feedback. We're sorry to hear about the issue with your credit card at the restaurant. We understand how frustrating that must have been and will review the matter internally.

If you can provide the date and time, we’d be happy to look into it further.
By Marissa
Reviewed: 1 year ago (06/08/2025)
Date of experience: 08/2025

Todo muy cómodo
Y la amabilidad de la señora q limpió nuestra cuarto fue muy amable y muy servicial se llama Erica super amable 🤗

Le agradecemos mucho que haya compartido su experiencia con nosotros. Nos alegra saber que se sintió cómoda durante su estancia y que recibió un trato amable por parte de nuestro personal.

Con gusto haremos llegar sus amables palabras a Erica. Nos enorgullece contar con colaboradoras tan atentas y serviciales.

Esperamos tener el placer de recibirla nuevamente muy pronto.
By Shilpa
Reviewed: 1 year ago (05/08/2025)
Date of experience: 08/2025

Average because the breakfast option to prepay want available and service is too slow

Thank you for your feedback. We’re sorry to hear that the breakfast prepay option wasn’t available and that the service did not meet your expectations.

Your comments have been shared with our team so we can continue working on improving our guest experience.

We appreciate you taking the time to let us know.
By Juan garcia
Reviewed: 1 year ago (05/08/2025)
Date of experience: 08/2025

Exelent

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Luann Beberman
Reviewed: 1 year ago (05/08/2025)
Date of experience: 08/2025

I inadvertently booked the Lucerne hotel in Tijuana thinking I was booking the Lucerne hotel in Ensenada. Upon arriving at Lucerne in Ensenada I was informed of the error. I was not provided a refund nor a partial refund - you charged me the full 2 days and now you ask how the hotel was! I know many people in both TJ and Ensenada and will let them know about the experience.

Thank you for taking the time to share your experience. We’re sorry to hear that your stay did not meet expectations.

Your comments have been noted and shared with the appropriate team, as we continually strive to improve the experience for all our guests.

We appreciate your feedback and the opportunity to listen and learn
By JENNIE G GUERRA
Reviewed: 1 year ago (05/08/2025)
Date of experience: 08/2025

REGISTRATION DOES NOT HONER THE SPECIAL REQUESTMADE EVEN THOU I PD.$196.00 FOR CERTAIN RM =3 RMS314/315/316

Thank you for your message. We apologize for the inconvenience and are reviewing your reservation to understand what happened.

We appreciate your patience and will follow up shortly with a resolution.
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