Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
No Public Name
Reviewed: 1 year ago (05/08/2025)
Date of experience: 08/2025

Very good ever

Thank you for your feedback. We’re glad you had a good experience and hope to welcome you again soon.
By Mich
Reviewed: 1 year ago (04/08/2025)
Date of experience: 08/2025

Daniela greeted us at front. She gave us a rate more expensive than on the internet, she wasn’t very friendly or informative as to why the difference. We decided to book online and then were added a bunch of fees and deposit we were not aware of. The room we received was dated and smelled like humid.

I would not recommend this hotel for tourists.

Thank you for your feedback. We apologize for the issues you experienced and will work to improve. We hope to welcome you again for a better stay.
No Public Name
Reviewed: 1 year ago (04/08/2025)
Date of experience: 08/2025

I would rate this 4 out of 5 stars. I think the door men (Fernando) was outstanding. He was extremely friendly and helpful. The pool side service was extremely slow and the time quoted on items ordered was wrong and misleading. Times quoted were 30 minutes, but in fact took 90 minutes. This happened more than once. From that point on we just ordered uber eats. Also, when I was asked for a late check out I was originally denied while a friend right next me was immediately granted it, so that was a little frustrating. I later went to the other lady at the front desk and she was able to assist and grant me the late check.
The housekeepers were very nice, friendly and helpful.

Thank you for your feedback. We’re glad Fernando and our housekeeping team provided excellent service. We apologize for the delays with poolside orders and any inconvenience with the late checkout. We appreciate your understanding and hope to welcome you back soon.
No Public Name
Reviewed: 1 year ago (04/08/2025)
Date of experience: 07/2025

El cuarto tenia un olor a caño terrible, el agua de la regadera salen dos gotas. Muy malas instalaciones

Lamentamos los inconvenientes en su habitación y ya hemos informado a mantenimiento para solucionarlos. Gracias por sus comentarios, nos ayudan a mejorar.
No Public Name
Reviewed: 1 year ago (04/08/2025)
Date of experience: 07/2025

Overall it was pretty good.

Thank you for your feedback. We’re glad you had a good experience and hope to welcome you again soon.
By Jairo Toro
Reviewed: 1 year ago (04/08/2025)
Date of experience: 08/2025

The hotel installations are wonderful. All the staff are very friendly and knowledgeable. The quality of the service is excellent. The place is an oasis in the middle of the city. A marvelous restaurants. A pleasure to visit

Thank you for your wonderful comments. We’re delighted to hear you enjoyed our facilities, friendly staff, and restaurant. It was a pleasure to have you with us, and we look forward to welcoming you again soon.
No Public Name
Reviewed: 1 year ago (04/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 1 year ago (02/08/2025)
Date of experience: 02/2025

Muy buen servicio 👏🏼

Muchas gracias por su comentario. Nos alegra saber que recibió un muy buen servicio. ¡Esperamos verla pronto de nuevo!
By Kevin
Reviewed: 1 year ago (01/08/2025)
Date of experience: 07/2025

At 130pm my friends room was ready at 330pm my room still not available. Another perfect stay hotel is very nice and clean. Very quiet at night for a good night sleep.

Thank you for your feedback. We apologize for the delay in having your room ready and understand how frustrating that can be. We're glad, however, that you still enjoyed your stay and appreciated the cleanliness and quiet environment.

We look forward to welcoming you again soon!
No Public Name
Reviewed: 1 year ago (01/08/2025)
Date of experience: 07/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
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