Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Jamie
Reviewed: 1 year ago (26/07/2025)
Date of experience: 07/2025

Everyone at the hotel was kind and helpful. Hotel was lovely. Only downside was no hot tub and the pool isn’t heated. Was warm enough to use on a hot day

Thank you for your kind words! We're glad you enjoyed your stay and found our team helpful and friendly. We appreciate your feedback about the pool and hot tub—it helps us improve. We hope to welcome you back soon!
No Public Name
Reviewed: 1 year ago (25/07/2025)
Date of experience: 07/2025

Negative! As a regular visitor to Lucerna in Mexicali I was very disappointed in every aspect of my stay at Lucerna Tijuana. Lucerna Mexicali made the reservation in my presence, yet when I arrived at Lucerna Tijuana and reservation was in accurate staff blamed "Mexicali". When I ask that the original room(s) reserved be honored (two rooms were reserved on separate floors ) I was treated as if I was being rude. I was placed in a room adjacent to staff break room where lockers and bare mattresses are visible and staff enter throughout the night. Every aspect of communication with staff was met with refusal, attitude and arrogance. In frustration I carelessly left my eye glasses at front desk when I left and when I later called to recover them was told they were not there. Staff was childish, arrogant and spiteful - staff even stated "Tijuana Lucerna is much better than Mexicali". I overpaid for a room because of reservation issue, was placed in room next to high traffic staff area that was a dirty (bare mattresses) break room, staff did nothing to help with lost property (or worst purposefully didn't help)! Do NOT stay at Lucerna Tijuana. There are numerous wonderful hotels within a kilometer of this location. AVOID AT ALL COST!! BAD VALUE! DO NOT USE THIS HOTEL! NO STARS!!!

We’re very sorry to hear that your experience at Lucerna Tijuana did not meet your expectations. We take your feedback seriously and will address the issues mentioned with our team to ensure improvements are made.

Thank you for taking the time to share your comments.
By Osvaldo Arzaga
Reviewed: 1 year ago (25/07/2025)
Date of experience: 07/2025

Great

Thank you! We're glad you had a great stay. We hope to welcome you again soon!
By Linda Horsley
Reviewed: 1 year ago (25/07/2025)
Date of experience: 07/2025

I love staying here when seeing Dr. Casada. I love how friendly the employees are.

Thank you so much for your kind words! We’re delighted to hear that you enjoy staying with us when seeing Dr. Casada, and that our team’s friendliness made your visit even better. We look forward to welcoming you back soon!
By Antonio
Reviewed: 1 year ago (24/07/2025)
Date of experience: 07/2025

Buena experiencia y atención. Sólo los tapetes de la habitación me parece que están algo sucios. Y me gustaría que Lucerna tuviera una cuenta para acumular puntos o recompensas por las estadías. Saludos!

Le agradecemos sinceramente que haya compartido su experiencia con nosotros. Nos complace saber que la atención fue de su agrado. Tomamos nota de su observación respecto a los tapetes y trabajaremos para mejorar ese aspecto. Asimismo, valoramos mucho su sugerencia sobre implementar un programa de recompensas y la haremos llegar al área correspondiente para su consideración.

Esperamos tener la oportunidad de recibirle nuevamente muy pronto.
By Valerie Pratt Stevens
Reviewed: 1 year ago (23/07/2025)
Date of experience: 07/2025

Our first room was room 219. The thermostat was not working and the repair person could not fix it with us in the room, so we were move to the 6th floor. (I can't remember the room #). The second room was great with no problems

Thank you for sharing your experience with us. We apologize for the inconvenience caused by the thermostat issue in room 219. We appreciate your understanding and cooperation during the room change to the 6th floor. We're glad to hear that your second room met your expectations and you enjoyed your stay without further problems.

We look forward to welcoming you again and providing an even better experience.
By KM
Reviewed: 1 year ago (22/07/2025)
Date of experience: 07/2025

Staff very friendly and accommodating

Thank you for your kind words. We are delighted to hear that our staff made your stay pleasant with their friendliness and attentiveness. Your feedback motivates us to continue providing excellent service.

We look forward to welcoming you again soon!
No Public Name
Reviewed: 1 year ago (22/07/2025)
Date of experience: 07/2025

I loved the hotel! The pool looks amazing! Next time I will hopefully have more time to shortened restaurants and pool.

Dear Ms. Monica,
We deeply appreciate your review. We are delighted that you enjoyed your stay. We hope that you can stay longer on your next visit and enjoy our facilities.
We will strive to ensure that the room you are assigned is better than the last one.
Best regards!
By ALICIA PEÑALOSA
Reviewed: 1 year ago (21/07/2025)
Date of experience: 07/2025

Muy satisfecha, solo me encontre con una araña en el baño pero nada que un chanclazo no resuelva, aún asi me volvería a hospedar :)

Estimada Srita Peñalosa
Agradecemos su valiosa calificación, lamentamos que haya encontrado una intrusa en su habitacion, redoblaremos esfuerzos para que nuestras instalaciones estén siempre impecables, ya que para nosotros es muy importante su comodidad y satisfacción.
Saludos y esperamos tenerles de regreso muy pronto!
No Public Name
Reviewed: 1 year ago (21/07/2025)
Date of experience: 07/2025

ALEXIS OLMOS, ES UN GRAN EJECUTIVO QUE HIZO DEL HOSPEDAJE DE MI JEFE Y SU NOVIA, LA MEJOR EXPERIENCIA, ES UN GRAN EQUIPO Y ME SIENTO MUY AGRADECIDA, POR QUE RESOLVIO TODO EN LO QUE LE PEDI APOYO. GRACIAS.

Estimado Sr. Durazo
Muchas gracias por sus amables comentarios, nos sentimos muy orgullosos de que nuestros esfuerzos rindan frutos y que su experiencia con nuestros colaboradores cumplan con sus expectativas, créanos que será siempre un placer atenderle.
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