Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
No Public Name
Reviewed: 1 year ago (21/07/2025)
Date of experience: 07/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Ubaldo
Reviewed: 1 year ago (21/07/2025)
Date of experience: 07/2025

Good

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Javier Valdez
Reviewed: 1 year ago (20/07/2025)
Date of experience: 07/2025

Excelente servicio, el personal muy amable y calidad en la atención.

¡Muchas gracias por su opinión!
Nos llena de satisfacción saber que recibió un servicio de calidad y atención amable por parte de nuestro equipo. ¡Será un placer recibirle nuevamente!
No Public Name
Reviewed: 1 year ago (20/07/2025)
Date of experience: 07/2025

MUY AMABLE Y RESPETUOSO SU PERSONAL Y CON MUY BUENA ACTITUD DE SERVICIO,MUY BONITAS LAS INSTALACIONES, AUNQUE LA HABITACION JANDICAP, QUE FUE LA QUE UTILICE, SE ME HISO DEMASIADO REDUCIDO EL ESPACIO QUE TIENE, PARA PERSONAS QUE UTILIZAMOS UNA SILLITA ELECTRICA PARA MOVILIZARNOS

Gracias por sus comentarios y observaciones. Nos alegra que el personal y las instalaciones hayan sido de su agrado. Tomamos en cuenta su sugerencia sobre el espacio en la habitación adaptada para mejorar.

Esperamos verle pronto nuevamente.
No Public Name
Reviewed: 1 year ago (18/07/2025)
Date of experience: 07/2025

Great, would stay here again!

Dear Guest,

Thank you! We're so happy to hear you enjoyed your stay and would love to welcome you back again soon.

Best regards,
By Alejandr Mota
Reviewed: 1 year ago (17/07/2025)
Date of experience: 07/2025

Buena, pero los cuartos ya están muy desgastados

Estimado huésped,

Gracias por compartir su opinión y por haberse hospedado con nosotros. Nos alegra saber que su experiencia general fue positiva, y valoramos mucho su sinceridad respecto al estado de las habitaciones.

Queremos que sepa que ya tenemos planes de renovación en marcha para mejorar nuestras instalaciones y brindar a nuestros huéspedes una estadía aún más cómoda.

Será un placer recibirle nuevamente y que pueda apreciar personalmente las mejoras.

Saludos cordiales,
No Public Name
Reviewed: 1 year ago (17/07/2025)
Date of experience: 07/2025

8 everything was great staff amazing and the door guy his name is Fernando amazing person and because of him I'll give I guys at 10 very helpful and everything us was fine but my room the air-conditioning was not working very well !!

Dear Guest,

Thank you so much for your kind words and for highlighting the excellent service from Fernando — we’re lucky to have him on our team! We're thrilled to know our staff made your stay memorable.

We also appreciate your feedback regarding the air-conditioning in your room. We're sorry for any inconvenience and will have our maintenance team look into it immediately to prevent future issues.

We hope to welcome you back soon for an even better experience.

Warm regards,
By Rocio Gonzalez
Reviewed: 1 year ago (17/07/2025)
Date of experience: 07/2025

Our overall experience was amazing. Beginning with the staff at Hotel Lucerne they made us feel right at home. A special thank you to Omar and Fernando for making our stay superb. The incredible service from Omar was amazing. Always willing to go the extra mile to make in helping with our service dog was just truly amazing. The ladies at the front desk top notch as well. The entire crew that run that hotel are just amazing humans. Oh and one more added item. Coming home we found out that one of our piece of luggage stayed behind at the hotel. There were some very important items that had sentimental value and unfortunately sometimes things that get left behind end up being lost. Not with this hotel and their staff. We went back to retrieve our baggage on July 15, 2025 and every single item was still there. So if you’re looking for honest professional staff as well as being treated with the upmost respect by staff this is the hotel to come to. Also a special thank you to Luis from the Sushi restaurant. A super top notch Manager who made our dinner experience exceptional. We’ll definitely be coming back to this gem. Thank you Hotel Lucerne for making us feel super special during our stay!

Dear Guest,

Thank you so much for your kind words and for sharing your wonderful experience at Hotel Lucerne!

We’re thrilled to hear that Omar, Fernando, the front desk team, and Luis from the sushi restaurant helped make your stay truly memorable. Your recognition means a lot to us, and we’ll be sure to pass it along to the entire team.

We’re especially glad we could assist with your service dog and that your lost luggage was safely returned with all items intact — guest care and honesty are top priorities for us.

We can’t wait to welcome you back to your home away from home!

Warm regards,
No Public Name
Reviewed: 1 year ago (15/07/2025)
Date of experience: 07/2025

Great

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 1 year ago (14/07/2025)
Date of experience: 07/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
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