Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Elena Martinez
Reviewed: 1 year ago (14/07/2025)
Date of experience: 07/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 1 year ago (14/07/2025)
Date of experience: 07/2025

Experience was pleasant BUT. Concierge was never at station. I visited several times looking for help. Also I checked out of hotel on Tuesday. Today is Sunday 5 days later and my credit card shows two charges pending for a one night stay. I cannot find an email to reach the hotel to find out if I am being charged twice.

Thank you for sharing your experience. We're glad to hear you had a pleasant stay, though we're sorry for the inconvenience with the concierge and the pending charges.

Please contact us at 664 633 3900 so we can look into this and assist you as soon as possible.

We appreciate your feedback and hope to have the opportunity to serve you better in the future.
No Public Name
Reviewed: 1 year ago (13/07/2025)
Date of experience: 07/2025

La experiencia fue un tanto positiva. La habitación daba una sensación a lugar viejo. Las cortinas del baño estaban un poco rotas. El agua era super dificil de regular.

Gracias por compartir su experiencia. Lamentamos que algunos aspectos de la habitación no hayan estado a la altura de sus expectativas. Agradecemos sus comentarios y trabajaremos para mejorar. Esperamos recibirlo nuevamente pronto.
By Chris Petros
Reviewed: 1 year ago (12/07/2025)
Date of experience: 07/2025

The staff is especially friendly as well as the restaurant staff for our breakfast. For some reason I thought I was getting a queen bed and a full but received two full beds. My room was quite loud from the nearby traffic. I was super tired for the most part but it really did affect my sleep the last night.

Thank you for your feedback. We’re glad to hear you enjoyed the friendly service, especially at breakfast. We're sorry for the mix-up with the beds and the noise that impacted your sleep. We appreciate your comments and hope to provide you with a quieter, more comfortable stay next time.

Best regards,
By RRR
Reviewed: 1 year ago (11/07/2025)
Date of experience: 07/2025

Guest has not commented on review

Muchas gracias por tomarse el tiempo para responder nuestra encuesta de servicio.

Nos alegra saber que contamos con su opinión y esperamos poder atenderle nuevamente muy pronto.
By Andrew
Reviewed: 1 year ago (11/07/2025)
Date of experience: 07/2025

Love it 🥰

We love hearing that! 🥰 Thank you so much—can’t wait to have you back with us!
No Public Name
Reviewed: 1 year ago (10/07/2025)
Date of experience: 07/2025

Great place to stay!

Thank you so much! We're happy to hear you enjoyed your stay — hope to welcome you back soon!
By Claudio Gutiérrez
Reviewed: 1 year ago (10/07/2025)
Date of experience: 07/2025

Buena

¡Muchas gracias por contestar nuestra encuesta de servicio ! Nos alegra saber que todo fue de su agrado. Será un placer recibirlo nuevamente muy pronto.
By EH
Reviewed: 1 year ago (10/07/2025)
Date of experience: 07/2025

The staff ate the best! Everyone is so friendly and welcoming. They look after guests so well! I was there before and after surgery and it was nice to be in a pleasant and calm environment where I felt that the staff truly cared how I was doing. And they make some delicious broth!! Muchas gracias por todos!

Thank you so much! We're so glad you felt cared for and comfortable during your stay. Wishing you a smooth recovery — and we're happy you enjoyed the broth! Muchas gracias a usted.
By Joshua
Reviewed: 1 year ago (10/07/2025)
Date of experience: 07/2025

The room was great, the service was perfect, the food was amazing. I highly recommend this hotel to anyone visiting Tijuana.

Thank you so much for your kind words! We're thrilled to hear you enjoyed the room, service, and food. We truly appreciate your recommendation and hope to welcome you back soon!
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