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Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
By RAUL VILLASEÑOR
Reviewed: 11 months ago (20/01/2025)
Date of experience: 01/2025

Agradable, confortable y buena atención. La única observación adicional que hago es que en el Restaurante Bar de la Torre K, hay áreas restrigidas para los húespedes de las otras secciones del hotel. Eso me parece inaceptable y más aun cuando no existe mucha demanda y el bar esta prácticamente solo.

Estimado huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Tomamos en cuenta cada una de las obervaciones que nos hace , seguiremos trabajando para que sus próximas visitas sean más placenteras, lamentamos el incoveniente. ¡Es un placer atenderle!
No Public Name
Reviewed: 11 months ago (19/01/2025)
Date of experience: 01/2025

Good overall, especially from service perspective. Room seemed a little tired and half of the outlets didn’t work. Breakfast was excellent.

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 11 months ago (19/01/2025)
Date of experience: 01/2025

Great experience. Clean rooms. Friendly staff.

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 11 months ago (19/01/2025)
Date of experience: 01/2025

I love the hotel. Staff is wonderful. Great experience.

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By Noe Olmos
Reviewed: 11 months ago (19/01/2025)
Date of experience: 01/2025

Very good service!

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By Leones dominguez
Reviewed: 11 months ago (19/01/2025)
Date of experience: 01/2025

Great

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By Salvador
Reviewed: 11 months ago (19/01/2025)
Date of experience: 01/2025

Guest has not commented on review

Estimado huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Nos da gusto saber que su experiencia fue lo que esperaba; seguiremos trabajando para que sus próximas visitas sean de igual manera placenteras.¡Es un placer atenderle!
No Public Name
Reviewed: 11 months ago (19/01/2025)
Date of experience: 01/2025

My biggest complaint is no refrigerator in the room. How could a five star hotel have no refrigerator. Even the worst of hotels have refrigerators.


Dear Guest We truly appreciate your feedback! We apologize about the incovinence coused we are already working on your observations. Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 11 months ago (19/01/2025)
Date of experience: 01/2025

Excelente.

Estimado huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Nos da gusto saber que su experiencia fue lo que esperaba; seguiremos trabajando para que sus próximas visitas sean de igual manera placenteras.¡Es un placer atenderle!
No Public Name
Reviewed: 11 months ago (17/01/2025)
Date of experience: 01/2025

Would enjoy a bar without television blaring all the time.

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
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