Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Manuel Castro
Reviewed: 1 year ago (27/06/2025)
Date of experience: 06/2025

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¡Muchas gracias por contestar nuestra encuesta de servicio ! Nos alegra saber que todo fue de su agrado. Será un placer recibirlo nuevamente muy pronto.
By Marcia Labutski
Reviewed: 1 year ago (27/06/2025)
Date of experience: 06/2025

The hotel was beautiful but their store was never open. It would have been nice to have a protein shake at the restaurant. There were no washcloths in room.

Thank you for your feedback. We're glad to hear you enjoyed the beauty of the hotel. We’re sorry for the inconvenience regarding the store hours and the lack of protein shake options at the restaurant. We also appreciate you bringing the absence of washcloths in the room to our attention. Your comments are valuable and help us improve. We hope to welcome you back soon
By Ramon Avila
Reviewed: 1 year ago (26/06/2025)
Date of experience: 06/2025

Guest has not commented on review

¡Muchas gracias por contestar nuestra encuesta de servicio ! Nos alegra saber que todo fue de su agrado. Será un placer recibirlo nuevamente muy pronto.
By Ulises
Reviewed: 1 year ago (26/06/2025)
Date of experience: 06/2025

Todo estuvo excelente, solo falta que me reembolsen un cobro de $3,323.56 pesos que me hicieron de más!

¡Gracias por sus amables comentarios! Nos alegra saber que su estancia fue excelente. Lamentamos el cargo adicional de la grantia y le pedimos una disculpa por las molestias. Estamos revisando la situación y daremos seguimiento lo antes posible.
By Placido gomez
Reviewed: 1 year ago (26/06/2025)
Date of experience: 06/2025

We really enjoyed , great service i feels welcome all time
Thank you really enjoyed restaurants and the bar drinks

Thank you so much for your kind words! We're thrilled to hear that you felt welcome throughout your stay and that you enjoyed the service, our restaurants, and the drinks at the bar. It was a pleasure having you with us, and we look forward to welcoming you back soon!
No Public Name
Reviewed: 1 year ago (25/06/2025)
Date of experience: 06/2025

La estancia agradable, solo la recepción un poco lenta

Gracias por compartir su experiencia. Nos alegra saber que tuvo una estancia agradable. Tomamos nota de su observación sobre la recepción y trabajaremos en mejorar ese aspecto para brindarle un servicio más ágil. ¡Esperamos recibirla nuevamente pronto!
No Public Name
Reviewed: 1 year ago (25/06/2025)
Date of experience: 06/2025

Super

¡Muchas gracias por contestar nuestra encuesta de servicio ! Nos alegra saber que todo fue de su agrado. Será un placer recibirlo nuevamente muy pronto.
No Public Name
Reviewed: 1 year ago (25/06/2025)
Date of experience: 06/2025

The service was excellent, except tt v reception was not that good..

Dear Ms. Villalobos
We appreciate your kind comments regarding your stay with us. We regret to hear that your stay did not meet your expectations. We hope to offer you a better experience on your next stay and that you have no problems with your TV and internet connection.
By Michelle Ritenour
Reviewed: 1 year ago (23/06/2025)
Date of experience: 06/2025

Need more and newer ice machines, there was no top sheet on my bed, need room service menues in the rooms, need fridges in the rooms. You have many American guests staying at your hotel. I would invest in hiring more staff who speak English.

Dear Ms. Ritenour,
We greatly appreciate your feedback and regret that your stay was not the most pleasant. We strive every day to ensure our guests feel welcomed and cared for. We hope that you have a favorable experience on future visits.
Thank you so much for your comments!
By Daniel Venegas
Reviewed: 1 year ago (22/06/2025)
Date of experience: 06/2025

It was just fine, room was noisy, next tome I will ask for a different are of the tower.

We’re glad to hear your stay was overall fine, but we’re sorry the noise affected your experience. Next time, please feel free to let us know your preference in advance we’ll be happy to assign you a quieter room in a different area of the tower. We look forward to welcoming you back
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