Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,606 reviews
:
By Jorge Perez Jaime
Reviewed: 1 year ago (21/02/2025)
Date of experience: 02/2025

GOOD I WILL GOADLY RETURN

Thank you for choosing us and for taking the time to answer our survey.We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
No Public Name
Reviewed: 1 year ago (21/02/2025)
Date of experience: 02/2025

Very friendly staff and very clean

Thank you for choosing us and for taking the time to answer our survey.We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
By Rosie Garcia
Reviewed: 1 year ago (21/02/2025)
Date of experience: 02/2025

Guest has not commented on review

Estimada huesped
Gracias por compartir su experiencia con nosotros, lamentamos el inconveniente causado, estaremos trabajando con nuestro equipo para poder lograr cumplir con sus expectativas. La esperamos nuevamente pronto será un placer recibirla.
No Public Name
Reviewed: 1 year ago (21/02/2025)
Date of experience: 02/2025

Guest has not commented on review

Estimado huesped
Gracias por compartir su experiencia con nosotros, lamentamos el inconveniente causado, estaremos trabajando con nuestro equipo para poder lograr cumplir con sus expectativas. La esperamos nuevamente pronto será un placer recibirla.
No Public Name
Reviewed: 1 year ago (21/02/2025)
Date of experience: 02/2025

Room 210 is very street noisy 24 hours a day. Can't sit/relax on balcony due to auto exhaust and people smoking. Not a recommended room . Internet needs to be ***SECURED***

Thank you for sharing your experience with us. We are sorry for the inconvenience caused, we will continue working with our team to meet your expectations and make your experience more pleasant.
We hope to see you soon
By George medina
Reviewed: 1 year ago (20/02/2025)
Date of experience: 02/2025

It was a very good experience with the exception of the heat wasn't working so we were pretty cold both nights

Good afternoon Mr. Medina
Thank you for sharing your experience with us. We apologize for the inconvenience caused, we will continue to work with our team to meet your expectations and make an experience more pleasant.
We look forward to seeing you soon
By George Lopez
Reviewed: 1 year ago (19/02/2025)
Date of experience: 02/2025

The rooms were nice. The lighting wasn't as good as I thought it would be or should be. There was no ice machines. No refrigerator. No bucket for ice because I needed some for my beverages. The prices for your breakfast and dinner were too high for the not so many choices of food.

Thank you for sharing your experience with us. We apologize for the inconvenience caused, we will continue to work with our team to meet your expectations and make an experience more pleasant.
We look forward to seeing you soo
No Public Name
Reviewed: 1 year ago (19/02/2025)
Date of experience: 02/2025

Mala, no hubo servicio de cocina para room service 1 de 2 días, la habitación tenía mal olor, me costó mucho trabajo contactar a recepción (no contestaban), el internet fue deficiente, pedí un rastrillo que nunca llegó, entre otras deficiencias.

Estimado Sr. Ventura
Lamentamos sinceramente los inconvenientes que experimentó durante su estancia. Agradecemos mucho su retroalimentación, ya que sus comentarios nos ayudan a mejorar nuestros servicios y ofrecer una mejor experiencia a nuestros huéspedes. Esperamos tener la oportunidad de brindarle una estancia más placentera en el futuro
By Maria
Reviewed: 1 year ago (19/02/2025)
Date of experience: 02/2025

I was charge twice

Miss Maria
Thank you for sharing your experience with us. We are sorry for the inconvenience caused, we will continue working with our team to meet your expectations and make your experience more pleasant.
We hope to see you soon
By Julio Villar
Reviewed: 1 year ago (19/02/2025)
Date of experience: 02/2025

Grata experiencia

Estimado Sr. Villar
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
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