Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
No Public Name
Reviewed: 1 year ago (22/06/2025)
Date of experience: 06/2025

Guest has not commented on review

Le agradecemos sinceramente por tomarse el tiempo de contestar nuestra encuesta. Nos alegra haber cumplido con sus expectativas
By Octavio Bours Miranda
Reviewed: 1 year ago (22/06/2025)
Date of experience: 06/2025

Guest has not commented on review

Muchas gracias por contestar nuestra encuesta de servicio.
Estaremos trabajando en lo que nos comenta, agradecemos su preferencia.
Saludos
No Public Name
Reviewed: 1 year ago (20/06/2025)
Date of experience: 06/2025

Great, overall. The service, the check in process, fast, customer service friendly. That is the reason I come back

Thank you so much for your wonderful feedback!
We’re thrilled to know that you had a great overall experience and that our fast check-in and friendly customer service made a positive impression. It truly means a lot to us that this is the reason you choose to come back. We can’t wait to welcome you again!
No Public Name
Reviewed: 1 year ago (20/06/2025)
Date of experience: 06/2025

excelente servicio

Gracias por tomarse el tiempo de dejarnos su opinión. Es un honor saber que nuestro servicio fue de su agrado. Esperamos tener el gusto de atenderle nuevamente
By Moss
Reviewed: 1 year ago (20/06/2025)
Date of experience: 06/2025

It was great bed was nice and soft everyone was so friendly

Thank you so much for your kind words!
We're delighted to hear that you had a great stay, enjoyed the comfort of the bed, and felt welcomed by our friendly team that’s exactly the experience we strive to provide.

We truly appreciate you taking the time to share your feedback, and we hope to have the pleasure of welcoming you back very soon.
By Livia Hernandez Flores
Reviewed: 1 year ago (19/06/2025)
Date of experience: 06/2025

Mi estancia fue corta, pero bastante bien lo que me tocó de experiencia.

Muchas gracias por compartir su experiencia con nosotros.
Nos alegra saber que, aunque su estancia fue breve, disfrutó lo que le tocó vivir con nosotros.
Será un placer recibirle nuevamente en el futuro, ojalá por una estancia más larga para que pueda disfrutar aún más de todo lo que ofrecemos.

¡Hasta pronto!
By Cesar Mata Salado
Reviewed: 1 year ago (18/06/2025)
Date of experience: 06/2025

Bien en general. Aunque el drenaje de la habitación en el area de regadera estaba tapado y salía poca agua de la regadera.

Estimado Sr. Mata
Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que, en general, su estancia fue satisfactoria.

Lamentamos sinceramente los inconvenientes que encontró con el drenaje y la presión de agua en la regadera. Agradecemos que nos lo haya hecho saber, ya que este tipo de observaciones nos permite mejorar. Hemos canalizado su comentario al área correspondiente para darle seguimiento de inmediato.

Esperamos tener el privilegio de recibirle nuevamente muy pronto y brindarle una experiencia aún más placentera.
No Public Name
Reviewed: 1 year ago (18/06/2025)
Date of experience: 06/2025

We had the most wonderful time at Lucerne! We will never stay in any other hotel ! The staff was exceptional. We had the most delicious food ever! The Lucerne made out trip unforgettable!! Thank you so much !!!!!!!

Dear Mr. Golighty
Thank you so much for your wonderful message!
We’re truly honored to know that your stay at The Lucerna was such a memorable part of your trip. Your kind words about our staff and food mean the world to us.

It was a pleasure to have you with us, and we would be absolutely delighted to welcome you back anytime. Thank you again for choosing The Lucerna your appreciation inspires us to keep delivering exceptional experiences.

Warmest regards,
No Public Name
Reviewed: 1 year ago (17/06/2025)
Date of experience: 06/2025

Perfecto

Muchas gracias por tomarse el tiempo para completar nuestra encuesta. Valoramos mucho su opinión y esperamos seguir mejorando para ofrecerle la mejor experiencia.
No Public Name
Reviewed: 1 year ago (16/06/2025)
Date of experience: 06/2025

Awesome highly recommend this hotel

Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience overall. We appreciate your suggestion about heating the pool and will certainly take it into consideration. We hope to welcome you back soon!
Back to Top CERTIFICATE what's this?