Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,606 reviews
:
By Carlos
Reviewed: 1 year ago (15/02/2025)
Date of experience: 02/2025

Exelente

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
No Public Name
Reviewed: 1 year ago (14/02/2025)
Date of experience: 02/2025

Room wast great. Terrific room service. Everyone was super friendly and helpful.

Dear Miss Smith
Thank you for choosing us and for taking the time to answer our survey.
We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
No Public Name
Reviewed: 1 year ago (14/02/2025)
Date of experience: 02/2025

Our stay was very pleasant, we'll definitely come back!

Dear Miss Nladenovic
Thank you for choosing us and for taking the time to answer our survey.
We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
By Martha
Reviewed: 1 year ago (14/02/2025)
Date of experience: 02/2025

No me gustó que cambiarán mi cuarto como lo había pedido ni la actitud de quien me atendio

Estimada Srita. Lopez
Gracias por compartir su experiencia con nostros, lamentamos el incoveniente causado, estaremos trabajando con nuestro equipo para poder lograr cumplir con sus expectativas. La esperamos nuevamente pronto sera un placer recibirla.
By James
Reviewed: 1 year ago (13/02/2025)
Date of experience: 02/2025

One of the best places to stay in all of Tijuana .

Dear Mr. James
Thank you for choosing us and for taking the time to answer our survey.
We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
By MARIO
Reviewed: 1 year ago (13/02/2025)
Date of experience: 02/2025

Excellent experience, friendly and helpful staff. Recomended.

Dear Mr. Mario
Thank you for choosing us and for taking the time to answer our survey.
We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
By Dellarsina
Reviewed: 1 year ago (13/02/2025)
Date of experience: 02/2025

Dirty Sheets on the beds , low pressure water,

Dear Ms. Dellarsina,

We appreciate you sharing your experience with us. We sincerely apologize for the inconvenience with the cleanliness of the sheets and the water pressure during your stay.
We value your comments and will be working on them to always offer you the best.
We hope to have the opportunity to welcome you again and exceed your expectations on your next visit.
By Claudia
Reviewed: 1 year ago (13/02/2025)
Date of experience: 02/2025

Staff is wonderful. Room had probii lmk end. Bathroom door off hinge. Water in shower not hot.

Estimada Srita. Claudia,

Agradecemos sinceramente que haya compartido su experiencia con nosotros. Nos llena de satisfacción saber que recibió un trato excelente por parte de nuestro personal y que pudo disfrutar de la calidad de nuestros servicios.
Lamentamos los inconvenientes que encontró en su habitación, en particular con la puerta del baño y la temperatura del agua en la ducha. Su opinión es muy valiosa para nosotros y nos ayuda a mejorar.

Esperamos tener el placer de recibirla nuevamente en el futuro y de hacer su próxima estancia más placentera.
No Public Name
Reviewed: 1 year ago (13/02/2025)
Date of experience: 02/2025

Guest has not commented on review

Estimado Sr De la Vega.
Agradecemos su preferencia y valoramos mucho todos sus comentarios. Nos mantendremos trabajando para ofrecerle siempre un servicio excepcional y que usted se sienta cómodo y satisfecho durante su estancia. Esperamos recibirlo nuevamente muy pronto.
By Steve Watkins
Reviewed: 1 year ago (12/02/2025)
Date of experience: 02/2025

I really like the hotel but I am still waiting for my Mexican Factura

Crystal Green de Mexico

Dear Mr. Watkins
Thank you for your feedback, we are working to send your invoice as soon as possible. Thank you very much for your time!
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