Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
No Public Name
Reviewed: 1 year ago (19/12/2024)
Date of experience: 12/2024

It was a great place to stay.

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (19/12/2024)
Date of experience: 12/2024

Todo súper bien, lo único es que encontré una cucaracha en la cama.

Estimada huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Lamentamos el inconveniente, estaremos trabajando en la observación que nos hace. seguiremos trabajando para que sus próximas visitas sean de igual manera placenteras.
¡Es un placer atenderle!
By Andres Cerna
Reviewed: 1 year ago (18/12/2024)
Date of experience: 12/2024

I like the service


Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By John G Torres
Reviewed: 1 year ago (17/12/2024)
Date of experience: 12/2024

Its was Okay, until the night, all of the noise from the work that was going on keep me and my wife up, I don't know what they were doing, it sounded like the were cleaning out the drain, and the pounding was loud. We didn't even stall for breakfast that came with the room, we just left to get home.


Dear Guest We truly appreciate your feedback! We apologize about the incovinence coused we are already working on your observations. Your satisfaction is our top priority, and we look forward to hosting you again
By Teresa Vazquez
Reviewed: 1 year ago (16/12/2024)
Date of experience: 12/2024

Overall very happy with our stay, room was comfortable and bed was nice, we received a free upgrade which included free drinks and appetizers and continental breakfast.

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By Evelyn Ferrer
Reviewed: 1 year ago (15/12/2024)
Date of experience: 12/2024

Guest has not commented on review

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By Dra Diana Chitzell Hernández C..
Reviewed: 1 year ago (15/12/2024)
Date of experience: 12/2024

Pésimo. El personal de recepción es super grosero, se ponen a estorbar y no se quitan para que la gente pase, son majaderos en sus contestaciones, igual el restaurante Pésimo servicio. En la habitación dan una botella de shampoo solamente, no proporcionan acondicionador y el jabón es de lo más corriente, causa comezón en la piel, el clima de la habitación super sonoro hacia mucho escándalo, la puerta del baño no cerraba y cuando se reportó, mandaron a una señora que nos dijo que teníamos prácticamente que azotar la puerta para que cerrara. No lo recomiendo ni para negocios, ni para viaje de ocio ni nada. No volvería.

Estimada huesped
Lamentamos no haber cumplido con sus expectativas, para hotel Lucerna todos nuestros huéspedes y visitas son importantes, trabajamos día con día para ofrecer un servicio de calidad, esperando que cada experiencia sea única, agradecemos se haya tomado el tiempo de dejar un comentario, nos ponemos a sus órdenes para cualquier solicitud o requerimiento, será un placer para nosotros poder asistirle.
By Angel Eduardo Madrid Rico
Reviewed: 1 year ago (15/12/2024)
Date of experience: 12/2024

Muy mala

Estimado huesped
Lamentamos no haber cumplido con sus expectativas, para hotel Lucerna todos nuestros huéspedes son importantes, trabajamos día con día para ofrecer un servicio de calidad, esperando que cada experiencia sea única, agradecemos se haya tomado el tiempo de dejar un comentario, estaremos trabajando en sus observaciones. Nos ponemos a sus órdenes para cualquier solicitud o requerimiento, será un placer para nosotros poder asistirle.
By Mayra
Reviewed: 1 year ago (15/12/2024)
Date of experience: 12/2024

Great

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By Bill Thomas
Reviewed: 1 year ago (14/12/2024)
Date of experience: 12/2024

The staff is incredibly friendly, atmosphere amazing. The only downside is cost of drinks at bar seemed more like San Diego prices than Tijuana. But all in all I definitely will be back!

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
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