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Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Rosina Rodriguez
Reviewed: 1 year ago (05/06/2025)
Date of experience: 05/2025

Nuestra habitacion olia a orines y el pasillo tambien

Agradecemos sus comentarios y lamentamos sinceramente los inconvenientes presentados durante su estancia. Hemos tomado las medidas correspondientes para corregir la situación. Valoramos su opinión, ya que nos permite mejorar nuestro servicio.
No Public Name
Reviewed: 1 year ago (05/06/2025)
Date of experience: 05/2025

Regular, el pasillo y la segunda habitacion que alquilamos (222) olia a orines.
Los shampoos de los baños estaban vacios. Nunca lo rellenaron y no contaban con cafetera.

Agradecemos sus comentarios y lamentamos sinceramente los inconvenientes presentados durante su estancia. Hemos tomado las medidas correspondientes para corregir la situación. Valoramos su opinión, ya que nos permite mejorar nuestro servicio.
By Ana Velasquez
Reviewed: 1 year ago (04/06/2025)
Date of experience: 05/2025

Beautiful Hotel and very clean all the staff were so helpful including the receptionist she was so nice thank you

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.
By Gerardo Murrieta
Reviewed: 1 year ago (04/06/2025)
Date of experience: 05/2025

unforgettable, everything was perfect

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.
By Lucero Benítez
Reviewed: 1 year ago (04/06/2025)
Date of experience: 05/2025

Todo estuvo bien solo la habitación necesita remodelación huele muy mal

Gracias por su comentario. Nos alegra que en general haya tenido una buena estancia. Lamentamos lo del olor en la habitación y ya estamos trabajando para solucionarlo. Agradecemos sus sugerencias y esperamos recibirle nuevamente pronto.
By Mary Lopez Horta
Reviewed: 1 year ago (03/06/2025)
Date of experience: 05/2025

Staff very nice, food delicious, the place made me feel Relaxed

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.
By araceli acosta
Reviewed: 1 year ago (02/06/2025)
Date of experience: 06/2025

excelente servicio, tuve evento en el salon y todo estuvo muy bien, el capitan encargado estuvo a tento a todo y a todas laa necesidades los meseros muy amables, en cuanto al hospedaje todo sigui con la misma experiencia excelente calidad y servicio

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue satisfactoria y que todos nuestros servicios estuvieron a la altura de sus expectativas.
Esperamos tener el placer de recibirla nuevamente en el futuro. Ha sido un placer atenderle.
By Estefanía Meza
Reviewed: 1 year ago (02/06/2025)
Date of experience: 05/2025

Excelente

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue satisfactoria y que todos nuestros servicios estuvieron a la altura de sus expectativas.
Esperamos tener el placer de recibirla nuevamente en el futuro. Ha sido un placer atenderle.
By ANDY PARTYKA
Reviewed: 1 year ago (02/06/2025)
Date of experience: 05/2025

i don't know how highly this hotel can be prosed, recommended 100% is not in off, its simply amazing experience, I am traveling frequently to different truistic parts of Mexico and different truistic popular European country's ... all of them could learn from Lucerna hotel employees the rea authentic l (not fake) hospitality staring from doorman, fantastic girls at the front desk Alejandra and Iline ( sorry if i misspend) also kitchen employees( Abraham and others ) , total authentic hospitality and grate selections of buffet breakfast , assistance on any of my questions or concerns, It's my new spot when ill return beck to Tijuana. Thank you, ones, more

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.
By SANTIAGO GARCIA
Reviewed: 1 year ago (02/06/2025)
Date of experience: 05/2025

Guest has not commented on review

Thank you for sharing your wonderful experience with us. We are very pleased to know that your stay was satisfactory and that all our services met your expectations.
We look forward to the pleasure of welcoming you again in the future. It has been a pleasure to serve you.
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