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Public Reviews Score
87%

"Very satisfied"

Based on 3,606 reviews
:
No Public Name
Reviewed: 1 year ago (09/02/2025)
Date of experience: 02/2025

Excelente, sin duda la mejor decisión

Estimado huésped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
By Bertha pinal
Reviewed: 1 year ago (09/02/2025)
Date of experience: 02/2025

Estupenda una amabilidad unica

Estimada huésped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
No Public Name
Reviewed: 1 year ago (09/02/2025)
Date of experience: 02/2025

Excelente

Estimada huésped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
By Tomas
Reviewed: 1 year ago (09/02/2025)
Date of experience: 02/2025

At check in desk clerk asked for a credit card for any additional charges to the room. The room was prepaid with Hotel.com. Anticipating use of either the restaurant or room service the card was given and "put in the system". Later after dining and drinking in the hotel bar, the bill was presented and an attempt to charge to the room was DENIED, and denied again after "checking with the front desk." We were embarrassed, forced to use another card, and left without an explanation. Poorly handled. Also, loud voices from the outdoor patio of the bar were heard throughout the night, as the patio is located directly under the room.

Dear Guest We truly appreciate your feedback! We apologize about the incovinence coused we are already working on your observations. Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (07/02/2025)
Date of experience: 02/2025

The hotel overall is nice. I think the rooms in K Tower are probably nicer. I stayed in the back of the property, and the room was in fair condition, but several things did not work. I had to turn the TV off and on several times to get the cable service to stay connected. There was a power outlet in the bathroom, and if I plugged anything into it, all the lights in the bathroom turned off until I unplugged it. Also, there was NO HOT WATER at all. I had to take a freezing shower.

Dear Guest We truly appreciate your feedback! We apologize about the incovinence coused we are already working on your observations. Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (07/02/2025)
Date of experience: 02/2025

el cuarto estaba impregnado a fuerte olor a drenaje que salia del baño, la calefaccion hace ruido al iniciar y apagarse, pedi room service, no trajeron lo que pedi y duraron mucho tiempo en llevarlo, pedi a la hora de mi registro un cuarto que fuera lo mas silencioso posible, me dieron a la orilla odnde se escucha lso vehiculos transitar toda la noche, la cebolla de la regadera esta quebrada y no funciona bien.
Siempre me he hospedado en Lucerna, esta vez estuvo pesima mi estadia....... tendre que reconsiderar regresar.....

Buena tarde Sr. Chavez

Primero quiero iniciar disculpandome por los incovenientes causados durante su estancia, para nosotros sus experiencia en nuestro hotel es lo mas importante, lamentamos que esta vez no hayamos cumplido sus expectativas, sin duda ya estamos trabajando en lo que nos menciona, lo esperamos nuevamente sera un honor poder recibirlo.

Saludos sinceramente

Claudia Rodriguez
No Public Name
Reviewed: 1 year ago (07/02/2025)
Date of experience: 02/2025

Great, very satiesfied.

Dear Mr. Rodriguez
Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
No Public Name
Reviewed: 1 year ago (06/02/2025)
Date of experience: 02/2025

GREAT! I HAVE BEEN A CUSTOMER OF THIS HOTEL SINCE I WAS YOUNGH

Dear Miss Rodriguez
Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
No Public Name
Reviewed: 1 year ago (06/02/2025)
Date of experience: 02/2025

Everything was good thanks

Dear Miss Vargas
Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
No Public Name
Reviewed: 1 year ago (06/02/2025)
Date of experience: 02/2025

I have been staying at the Lucerna off and on for over 30 years. It is my home away from home. The manager, Claudia is extremely helpful with my needs as well as the entire hotel. She is extremely professional while adding that personal touch that is needed for your guests. I already have plans to return in 2 weeks

Dear Miss Patricia
Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
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