Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,606 reviews
:
No Public Name
Reviewed: 1 year ago (06/02/2025)
Date of experience: 02/2025

Very kind and understanding staff

Dear Wade
Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
By Sergio Vindiola
Reviewed: 1 year ago (06/02/2025)
Date of experience: 02/2025

Almost all good, I'm missing the coffee maker in the room

Dear Mr. Sergio

Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
No Public Name
Reviewed: 1 year ago (06/02/2025)
Date of experience: 01/2025

Excelente.

Estimada huesped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
No Public Name
Reviewed: 1 year ago (06/02/2025)
Date of experience: 02/2025

Very good

Dear Dominiak

Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
By Andres Cerna
Reviewed: 1 year ago (05/02/2025)
Date of experience: 01/2025

It’s been great wouldn’t mind an upgrade next time I go been my
Choice to go and stay here when I visit once a month

Dear Guest
Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
By Javier mercado
Reviewed: 1 year ago (04/02/2025)
Date of experience: 02/2025

Guest has not commented on review

Estimado Señor Mercado,

Gracias por compartir su experiencia con nosotros. Nos complace saber que disfrutó de su estancia y que encontró satisfacción en los servicios que ofrecemos. Apreciamos mucho sus comentarios positivos y esperamos poder darle la bienvenida nuevamente en el futuro. Su opinión es muy valiosa para nosotros.
By Richard L
Reviewed: 1 year ago (04/02/2025)
Date of experience: 02/2025

2nd time staying here and it will definitely be my go to every time I come and visit family.

Dear Mr. Richard L,

Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
No Public Name
Reviewed: 1 year ago (04/02/2025)
Date of experience: 01/2025

Very clean and comfortable. Very good stay!!

Dear Mrs. Robinson,

Thank you very much for your comments. We are glad to hear that your stay was pleasant and that you found our facilities clean and comfortable. We appreciate your appreciation for our staff. We look forward to welcoming you back in the future and continuing to exceed your expectations.
By Claudia
Reviewed: 1 year ago (04/02/2025)
Date of experience: 01/2025

overall, we enjoyed our stay however the noise level next to our room kept me up all night. the noise was coming from the door next to the room which i believe is a service door for employees.

Dear Claudia,

Thank you for sharing your experience with us. We value your comments and will take them into consideration to improve the comfort of our guests. We are pleased to know that you enjoyed the kindness of our staff and the quality of our services. We will continue to strive to offer a pleasant experience to all our visitors. We appreciate your feedback and look forward to welcoming you again in the future.
No Public Name
Reviewed: 1 year ago (04/02/2025)
Date of experience: 01/2025

Muy limpio los cuartos 100% me gustaría quedarme otra vez con ustedes

Estimado Señor Monzon ,

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros.
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