Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
By Edgar Juárez
Reviewed: 1 year ago (13/12/2024)
Date of experience: 12/2024

Regular , comparando con el desayuno de su mismo hotel en Mexicali es muy malo y la.habitación más cara

Estimado huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Nos da gusto saber que su experiencia fue lo que esperaba; seguiremos trabajando para que sus próximas visitas sean de igual manera placenteras.
¡Es un placer atenderle!
By Kim McMahon
Reviewed: 1 year ago (13/12/2024)
Date of experience: 12/2024

Absolutely wonderful! The Staff os amazing!

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By Roxanne
Reviewed: 1 year ago (13/12/2024)
Date of experience: 12/2024

Excelente servicio

Estimado huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Nos da gusto saber que su experiencia fue lo que esperaba; seguiremos trabajando para que sus próximas visitas sean de igual manera placenteras.
¡Es un placer atenderle!
By Robert Regan
Reviewed: 1 year ago (13/12/2024)
Date of experience: 12/2024

My first room was noisy but they moved new to a much mucho better room poolside so much improved. Room service was excellent anda dinner recommendations were very pleasing. I will recién again. Gracias 😀

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (12/12/2024)
Date of experience: 12/2024

Muy buena, sólo mejoraría la regadera del baño (por donde sale el agua, creo es un poco vieja)

Estimado huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Nos da gusto saber que su experiencia fue lo que esperaba; seguiremos trabajando para que sus próximas visitas sean de igual manera placenteras.
¡Es un placer atenderle!
No Public Name
Reviewed: 1 year ago (12/12/2024)
Date of experience: 12/2024

Regular

Estimado huesped
Agradecemos que haya tomado el tiempo de responder nuestra encuesta. Seguiremos trabajando para poder cumplir cada una de sus expectativas. Lo esperamos nuevamente.
¡Es un placer atenderle!
No Public Name
Reviewed: 1 year ago (12/12/2024)
Date of experience: 12/2024

It’s been my fifth time staying at Lucerna and a great stay each time I would like to thank the full staff at the hotel for the outstanding & comfort experience as always

Dear guest, Thank you for choosing us, for answering our service survey and your comments, we will be working on your observations. We apologize about the inconvenience caused.We hope to see you soon again, it will be a pleasure to assist you.Greetings
No Public Name
Reviewed: 1 year ago (11/12/2024)
Date of experience: 12/2024

Good

Dear guest, Thank you for choosing us, for answering our service survey and your comments, we will be working on your observations. We apologize about the inconvenience caused.We hope to see you soon again, it will be a pleasure to assist you.Greetings
By Roy
Reviewed: 1 year ago (11/12/2024)
Date of experience: 12/2024

This is a nice clean and safe place to stay if you ever go to Tijuana

Dear guest, Thank you for choosing us, for answering our service survey and your comments, we will be working on your observations. We apologize about the inconvenience caused.We hope to see you soon again, it will be a pleasure to assist you.Greetings
By Kimber
Reviewed: 1 year ago (11/12/2024)
Date of experience: 12/2024

Perfect hotel for recovery the bed was comfortable which was important to me since I had surgery. I can't comment on food and drink because I could have broth. Would have been nice to have beef and veggies broth options. Also maybe clear no sugar electrolyte drinks like we had at hospital.

Dear guest, Thank you for choosing us, for answering our service survey and your comments, we will be working on your observations. We apologize about the inconvenience caused.We hope to see you soon again, it will be a pleasure to assist you.Greetings
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