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Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Richard Turner
Reviewed: 1 year ago (26/05/2025)
Date of experience: 05/2025

We spend 9 nights here 3 to 4 times a year and do really enjoy our stay. With that said the restaurant staff at the buffet and menu restaurant always seem to get a little off track the last few days for some reason, almost like they prefer you to take advantage of the befit as opposed to the menu service. Nothing too serious just frustrating. Food quality is good it’s just a timing thing and maybe language issue but it seems it’s always the last few days of our stay when issues come up. We’ve stayed I think 7 times in the last couple years and it seems every trip that way. But overall it’s a great place. Amazing sushi up in the k tower and always great service there. Bell bits and counter staff are very friendly and helpful.
It is a pleasure to stay there overall I’d say.

Thank you for being a loyal guest and for sharing your detailed feedback. We’re delighted to hear that you enjoy your stays with us and appreciate your kind words about our sushi and the friendliness of our staff.

We also apologize for the issues you’ve experienced with the restaurant service during the last days of your visits. Your comments about timing and communication are important to us, and we will share them with our team to improve consistency throughout your entire stay.

It’s always a pleasure to have you with us, and we look forward to welcoming you back for many more enjoyable visits.
By David Diaz de Leon
Reviewed: 1 year ago (26/05/2025)
Date of experience: 05/2025

Very good

Thank you very much for taking the time to complete our service survey. We look forward to welcoming you again and it will be our pleasure to assist you.
By Bryan Gibbons
Reviewed: 1 year ago (24/05/2025)
Date of experience: 05/2025

Incredible food and great service. Highly recommend!

Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed the food and service. We truly appreciate your recommendation and hope to welcome you back soon
By Ricardo Cobos
Reviewed: 1 year ago (24/05/2025)
Date of experience: 05/2025

Muy mal, en recepción no están enfocados en servicio. Mi llave se desconfiguró 3 veces y en todas ellas me dijeron que tenía que hacer check out cuando mi reserva era por más días. Estaba en un evento en donde se reservaron 80 habitaciones, llegué un día antes que todos los demás y no pudieron apoyarme en darme una habitación con cama King sabiendo que iba con mi esposa. La habitación olía a humedad y el tapete entre las camas estaba todo pegajoso.

Lamentamos sinceramente los inconvenientes que experimentó durante su estancia, especialmente con el servicio en recepción y las condiciones de la habitación. No es la experiencia que queremos ofrecer a nuestros huéspedes. Agradecemos que nos haya informado sobre estos problemas, ya que nos ayudan a mejorar nuestros procesos y la atención al cliente. Estamos trabajando para evitar que situaciones similares ocurran en el futuro. Esperamos poder contar con la oportunidad de brindarle una mejor experiencia en una próxima visita
No Public Name
Reviewed: 1 year ago (24/05/2025)
Date of experience: 05/2025

Just wasn’t what was shown on your webpage

Thank you for your feedback. We apologize for any disappointment and will work to improve. We appreciate your comments
No Public Name
Reviewed: 1 year ago (23/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Muchas gracias, por tomarse el tiempo de contestar nuestra encuesta de servicio. Lo esperamos nuevamente sera un placer asistirle
By FERNANDO CONSS
Reviewed: 1 year ago (23/05/2025)
Date of experience: 05/2025

BUENA, EL TEMA DE LIMPIEZA DE BAÑO, REVISAR LA PISTOLA DE AIRE, MUY SUCIA DE CABELLOS

Gracias por sus comentarios. Lamentamos que haya encontrado la pistola de aire del baño sucia, especialmente con cabello. Vamos a revisar y mejorar nuestros procedimientos de limpieza para asegurarnos de que esto no vuelva a ocurrir. Agradecemos que nos lo haya señalado y esperamos ofrecerle una mejor experiencia en su próxima visita
By Armando Acosta
Reviewed: 1 year ago (23/05/2025)
Date of experience: 05/2025

El personal fue muy amable y servicial. El cuarto muy limpio y comfortable. El desayuno fenomenal con mucha variedad para todos los gustos. Definitivamente regresaremos.

Muchas gracias por sus amables palabras. Nos alegra saber que nuestro personal fue atento y servicial, y que encontró su habitación limpia y confortable. También nos complace que haya disfrutado de la variedad en el desayuno. Esperamos recibirle nuevamente muy pronto
By Kathy Trout
Reviewed: 1 year ago (22/05/2025)
Date of experience: 05/2025

Beautiful hotel and awesome service from all of the staff !! I also visited the spa and got a massage and it was amazing to!!

Dear Ms. Kathy Trout,

We sincerely thank you for sharing your positive experience with us.
It is a pleasure to know that you enjoyed our facilities and that the service of the entire staff met your expectations. We are especially happy to know that your visit to the spa and your massage were pleasant experiences for you.
We hope to have the honor of welcoming you back and continue offering you memorable moments during your stay. Your satisfaction and preference are very important to us.
By Pascal Grosselin
Reviewed: 1 year ago (22/05/2025)
Date of experience: 05/2025

Fiest Time in your Hotel and last Time for me

Dear Guest
We regret to hear that your experience at our hotel did not meet your expectations. We would like to know more so we can take action on the issues you mentioned.
Thank you very much for your comments!
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