Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Robert Herrera
Reviewed: 1 year ago (12/05/2025)
Date of experience: 05/2025

Had a great time, super nice staff. A great place to stay.

Dear Mr. Herrera
We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with us.
We are delighted to know that you enjoyed the quality of our rooms and the friendly and efficient service of our staff.
We look forward to welcoming you back to our hotel soon.
By EMMANUEL RAMOS
Reviewed: 1 year ago (12/05/2025)
Date of experience: 05/2025

this is my first visit to hotel LUCERNA and it was a very pleasant experience, since when we called to make the room reservation the gentleman was very attentive and kind, upon arriving at the hotel the young lady who received us was very attentive and provided very necessary information about the hotel and recommendations since it was my first time in this location, on the other hand, the team at the bar and the restaurant, each staff member of this hotel has a unique characteristic, which is their attention and kindness, definitely my next visit my stay will be at hotel LUCERNA.

Dear Mr. Ramos,

Thank you for sharing your wonderful experience with us. We are pleased to know that from the moment you made your reservation until your arrival, you felt well attended to by our staff.
We are glad that you enjoyed the service in the bar and restaurant, and that our team's friendliness made your first visit a memorable one.
We look forward to your next stay at the Lucerna Hotel. Your preference and satisfaction are very important to us.
By Cesar Basurto
Reviewed: 1 year ago (12/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Estimado Sr. Basurto
Muchas gracias por su amable valoracion, esperamos volver a recibirlo nuevamente y seguir ofreciendole un excelente servicio!
No Public Name
Reviewed: 1 year ago (11/05/2025)
Date of experience: 05/2025

I enjoyed my time at Lucerna. The hotel is nice and the staff is great. I will be back again. Thanks

Dear Mr. Copeland,
Thank you very much for your kind review. We hope to welcome you back and continue providing excellent service!
No Public Name
Reviewed: 1 year ago (11/05/2025)
Date of experience: 05/2025

Excellent!


Dear Mr. Messier,
Thank you very much for your kind comments. We look forward to welcoming you back soon.
It´s a pleasure to assist you!
By Ricardo
Reviewed: 1 year ago (09/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
No Public Name
Reviewed: 1 year ago (09/05/2025)
Date of experience: 05/2025

It was an enjoyable stay. The employees were friendly and courteous.

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Carlos Uro
Reviewed: 1 year ago (09/05/2025)
Date of experience: 05/2025

No habia control remoto.
No habia cortina en el baño

Lamentamos sinceramente los inconvenientes que experimentó durante su servicio. Agradecemos mucho que se haya tomado el tiempo para compartir su experiencia, ya que esto nos ayuda a identificar áreas de mejora. Estamos tomando medidas para asegurarnos de que situaciones como esta no se repitan. Esperamos poder servirle mejor en el futuro y recuperar su confianza
No Public Name
Reviewed: 1 year ago (08/05/2025)
Date of experience: 05/2025

Guest has not commented on review

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
No Public Name
Reviewed: 1 year ago (08/05/2025)
Date of experience: 05/2025

excelente

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
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