Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,606 reviews
:
No Public Name
Reviewed: 1 year ago (19/01/2025)
Date of experience: 01/2025

I love the hotel. Staff is wonderful. Great experience.

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By Noe Olmos
Reviewed: 1 year ago (19/01/2025)
Date of experience: 01/2025

Very good service!

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By Leones dominguez
Reviewed: 1 year ago (19/01/2025)
Date of experience: 01/2025

Great

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By Salvador
Reviewed: 1 year ago (19/01/2025)
Date of experience: 01/2025

Guest has not commented on review

Estimado huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Nos da gusto saber que su experiencia fue lo que esperaba; seguiremos trabajando para que sus próximas visitas sean de igual manera placenteras.¡Es un placer atenderle!
No Public Name
Reviewed: 1 year ago (19/01/2025)
Date of experience: 01/2025

My biggest complaint is no refrigerator in the room. How could a five star hotel have no refrigerator. Even the worst of hotels have refrigerators.


Dear Guest We truly appreciate your feedback! We apologize about the incovinence coused we are already working on your observations. Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (19/01/2025)
Date of experience: 01/2025

Excelente.

Estimado huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Nos da gusto saber que su experiencia fue lo que esperaba; seguiremos trabajando para que sus próximas visitas sean de igual manera placenteras.¡Es un placer atenderle!
No Public Name
Reviewed: 1 year ago (17/01/2025)
Date of experience: 01/2025

Would enjoy a bar without television blaring all the time.

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (17/01/2025)
Date of experience: 01/2025

Hotel Lucerna is beautiful and well designed. The staff are hardworking and professional!

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By Jorge De la Rosa
Reviewed: 1 year ago (16/01/2025)
Date of experience: 01/2025

Satisfecho, buen servicio y personal amable. Gracias!

Estimado huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Nos da gusto saber que su experiencia fue lo que esperaba; seguiremos trabajando para que sus próximas visitas sean de igual manera placenteras.¡Es un placer atenderle!
By LT
Reviewed: 1 year ago (15/01/2025)
Date of experience: 01/2025

my wife and I stay there any time we come in to town, the staff very kind, food is good, but this last time the services not to good due to we asked for a bath tub mat 3 times and never received it so next time I my just bring my own because I can not count on front desk staff including the Manager. In the future maybe the hotel should just put a bath TUB MAT!

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property. We really apologize about the iconvenence caused, we are already working on your comments. Your satisfaction is our top priority, and we look forward to hosting you again
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