Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,606 reviews
:
By Tewanda Watts
Reviewed: 1 year ago (08/01/2025)
Date of experience: 01/2025

Guest has not commented on review

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (08/01/2025)
Date of experience: 01/2025

the room was great, comfortable bed. the only negative was the room lighting was dim. Maybe brighter lights would be better.

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property. We will be working on your comment. Your satisfaction is our top priority, and we look forward to hosting you again
By luis sanchez
Reviewed: 1 year ago (07/01/2025)
Date of experience: 01/2025

Loved it

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (07/01/2025)
Date of experience: 01/2025

Excellent

Estimada Señora ABREGO, AIDA,

Gracias por su reseña. Valoramos mucho sus comentarios y nos alegra saber que tuvo una experiencia agradable con nosotros. Esperamos volver a atenderla pronto.
By Rodrigo
Reviewed: 1 year ago (06/01/2025)
Date of experience: 01/2025

It was nice, I'd stay again

Dear Mr Cuiriz,

We appreciate your choice and look forward to welcoming you back in the future. Your satisfaction is our priority and we are committed to always offering you the best experience.
By ANA LILIA GARCIA RIOS
Reviewed: 1 year ago (06/01/2025)
Date of experience: 01/2025

Pésima, alquilamos una habitación para descansar en familia al final de un evento, nos registramos a las 4 de la tarde, salimos y regresamos a las 3 de la mañana, a las 4 nos despertaron los portazos y ruidos del cuarto contiguo, no pudimos dormir ....nos asignaron una habitación COMUNICADA...... estábamos escuchando toda la intimidad de los huespedes vecinos como si estuvieran en nuestra habitación.... nos salimos a las 5:30 de la mañana.... Una PESADILLA!!!!!! Pagamos por una noche fatal!!!!! y como habiamos pagado desayuno, terminamos tirando aun más dinero!!!!

Estimada huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Lamentamos el incoveniente causado; seguiremos trabajando para que sus próximas visitas cumplan con sus expectativas, para nosotros cada huesped es muy importante, por lo que ya nos econtramos trabajando en lo mencionado
¡Es un placer atenderle!
By Carmen Gaxiola
Reviewed: 1 year ago (05/01/2025)
Date of experience: 12/2024

Mil gracias por las gentilezas de todo su personal. Son un hotel familiar, con calidez humana, servicios en general excelentes, No le piden nada a cualquier otro hotel en el mundo.
Pasamos unos días maravillosos en familia. Gracias!

Estimada huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Nos da gusto saber que su experiencia fue lo que esperaba; seguiremos trabajando para que sus próximas visitas sean de igual manera placenteras.
¡Es un placer atenderle!
By Clemente Coronel
Reviewed: 1 year ago (05/01/2025)
Date of experience: 12/2024

Very good 👍

Dear Guest
We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By G zanelli
Reviewed: 1 year ago (03/01/2025)
Date of experience: 01/2025

good

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (31/12/2024)
Date of experience: 12/2024

The staff is always welcoming and friendly.

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
Back to Top CERTIFICATE what's this?